Alisson looked after us during our selections, and we felt well supported in making decisions. They had metal swatches matching the finishes we’re using in our bathrooms, along with timber samples for... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Tilemall has a great range of great quality tiles, beautiful designs. Very helpful staff, friendly and knowledgeable, they really looked after me. Order was ready quickly, will definitely be back aga... See more
Company replied
Paul was exceptional to deal with. He made choosing bathroom tiles etc. effortless, simple, and enjoyable. Tile Mall also has an extensive selection, which made it easy to find exactly what we were lo... See more
Company replied
Great range of tiles with comparatively chaeper prices than other big retailers. Vanities, taps and flooring upstairs with a good range. Friendly and helpful staff who applied a 50% discount on a tile... See more
Company replied
Company details
- #1 of 2 best companies in Tile Store
- #1 of 5 best companies in Bathroom Supply Store
Written by the company
Australia online tile store🥇 Fast delivery national wide 🚚 5 samples for $15, 100% refunded with next purchase!!! / Tile / Design / Life /
Contact info
4-10 Fisher St, 2128, Silverwater, Australia
- (02) 7804 4588
- sales@tilemall.com.au
- tilemall.com.au
4.7
Excellent
1K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 92% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great experience with Tilemall
I had a great experience with Tilemall. The staff were helpful and knowledgeable, the pricing was very competitive, and the quality of the tiles was excellent. I would happily recommend Tilemall to anyone looking for quality tiles and good service.
9 May 2026
Easy dealings with Tilemall
Easy dealings with Tilemall, fast turnaround between order and delivery. Great quality tiles with beautiful design just as pictured on website. Very happy.
6 July 2026
Reply from Tilemall Pty Ltd
Thanks, Andrew! Glad everything felt seamless and that both our online and in-store communication hit the mark.
Tiles were as described
Tiles were as described
And significantly cheaper than national tiles
Delivery was as described
great communication
2 July 2026
Reply from Tilemall Pty Ltd
Thanks for the lovely review! We’re glad the tiles, pricing and delivery all met your expectations, and that communication was smooth throughout.
Easy to work with organising & delivery
Happy to work with tilemall & great experience with Bella.
16 July 2026
Reply from Tilemall Pty Ltd
Thanks, Charbel! Great to hear Bella made organising everything and the delivery so easy. We’ll be sure to pass this on to her!
Good product but it took a long time to…
Good product but it took a long time to get to me. There was very little communication about expected delivery dates.
2 July 2026
Reply from Tilemall Pty Ltd
Thanks for your feedback, Ilona. We’re glad you’re happy with the product, but sorry the delivery took longer than expected and that we didn’t keep you updated properly. We’ll take this on board and work on improving our communication.
Reply from Tilemall Pty Ltd
Love this — thank you! We’re so glad you had such a fantastic experience.
Great Experience
Great Experience.
As someone who works in the design / building industry, it was quick and easy to get in contact and have tile samples sent out to our office.
15 July 2026
Reply from Tilemall Pty Ltd
Thanks for the great feedback! We’re glad the process was quick and easy, and that the samples reached your office without any fuss.
Seamless process
The whole process from visiting the showroom, getting a sample, ordering online and taking delivery was seamless. The staff are great and we’re delighted with the product and quality.
15 July 2026
Reply from Tilemall Pty Ltd
Thanks so much, Genene! We’re really glad everything went smoothly and that you’re happy with the tiles. Appreciate your lovely review!
Reply from Tilemall Pty Ltd
Thanks, Penny! Glad you found a good range of tiles and our team was able to help.
Got the samples in good timing
Got the samples in good timing. Can see it is quality tiles.
11 May 2026
Reply from Tilemall Pty Ltd
Thanks for your review, Gailene! We’re glad the samples reached you promptly and made a good first impression.
Easy ordering
Easy ordering, had what we needed and good pricing of products compared to other sites
1 May 2026
Reply from Tilemall Pty Ltd
Thanks for the great feedback! We’re pleased you found what you needed and that ordering was easy and well priced.
easy order of the tile sample
easy order of the tile sample. and the tile looks amazing. so thanks for your good service.
11 May 2026
Reply from Tilemall Pty Ltd
Thanks, Michael! Great to hear the sample was easy to order and that you love the look of the tile. Appreciate your kind words!
Quick delivery and a product that I like
3 June 2026
Reply from Tilemall Pty Ltd
Thanks, Jennifer! So glad your order arrived quickly and that you’re happy with the product.
Amazing service.
Amazing service.
My email enquiries were responded to promptly and efficiently.
Absolutely love the products we chose. They are all high quality and reasonably priced.
7 July 2026
Reply from Tilemall Pty Ltd
Thanks so much! We’re really pleased our team could help promptly, and it’s great to hear you love the products and found them good value.
Absolutely lovely and very helpful with…
Absolutely lovely and very helpful with my request.
7 July 2026
Reply from Tilemall Pty Ltd
So glad we could help with your request! Thanks for the lovely feedback — we really appreciate it.
Great range of tiles with competitive prices
Great range of tiles with comparatively chaeper prices than other big retailers. Vanities, taps and flooring upstairs with a good range. Friendly and helpful staff who applied a 50% discount on a tile I didn't know was discounted. Reasonable shipping to regional NSW and also refund you the cost of sample packs mailed to your house when you place sn order.
20 June 2026
Reply from Tilemall Pty Ltd
Thanks, Sue! We’re so glad you found a great range at good prices and that our team could help. Really appreciate you sharing such a detailed review.
Klaus was brilliant
Klaus was brilliant, was a simple solution to help me get my tiles - no issues at all.
Thank you! So excited to see my new tiles.
3 July 2026
Reply from Tilemall Pty Ltd
Thanks, Duncan! We’ll make sure Klaus sees this. So glad he made everything easy for you — hope you love the new tiles!
Website was easy to navigate and I…
Website was easy to navigate and I liked how it prompts that you've already ordered the sample.
1 July 2026
Reply from Tilemall Pty Ltd
Thanks, Carleen! Great to hear you found the website easy to use, and that the sample reminder was helpful.
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