Who Gives A Crap Reviews 

3,442
TrustScore 4 out of 5

4.1

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Review summary

Created with AI, based on recent reviews

Reviewers had a great experience with this company. Customers praise the product's quality, noting its softness and strength, and appreciate that the bamboo toilet paper lasts longer than standard rolls while being an environmentally friendly choice. Many highlight the excellent customer service, describing it as reactive, helpful, and superb in resolving issues. The artistic and individually wrapped packaging is also frequently mentioned for its attractive appearance and hygiene benefits. However, some customers also noted issues with delivery services, citing lost parcels, significant delays, and dissatisfaction with the chosen courier. A few other people also felt that the product quality was not always consistent, describing it as too thin, rough, or prone to disintegrating.

What people talk about most

Product

People report positive experiences with product, often highlighting its quality, softness, and durability,... See more

Quality

Reviewers mention positive feedback about quality, with many describing the toilet paper as soft, strong, and... See more

Delivery service

Consumers find delivery service to be ambiguous, with many praising the fast and reliable delivery, easy... See more

Order

Users describe ambiguous interactions with order, with many finding the ordering process easy and convenient,... See more

Customer service

Customers consistently note positive experiences with customer service, often describing it as excellent,... See more

Reviews shaping this summary

Rated 3 out of 5 stars

The paper is soft and does what it is supposed to do, but I have issues with each roll being individually wrapped, even if the paper is recyclable. It just seems such a waste. Also, they are expensive... See more

Company replied

Rated 5 out of 5 stars

I have been using this for about 3 years now - I was a little sceptical at first and the recycled stuff didn’t really work for me but the bamboo version is a game changer - it lasts soooo long and hav... See more

Company replied

Rated 5 out of 5 stars

After initially purchasing one box of the bamboo t.p., I liked it, but wasn't bowled over. The fact that each roll is wrapped is a plus because I have several rolls in a vertical holder in the powder... See more

Company replied

Rated 5 out of 5 stars

We decided to try who gives a crap after staying at a friend's house who used their toilet paper. So glad we did, it's better quality (we get the bamboo) and lasts for ages! We set our order based on... See more

Company replied


Company details

  1. Bathroom Remodeler
  2. Furniture Store

Information provided by various external sources

Feel good toilet paper that uses 50% of its profits to build toilets in the developing world. 100% recycled. Free delivery! Order from whogivesacrap.org


Contact info

4.1

Great

TrustScore 4 out of 5

3K reviews

5-star
4-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 48 hours

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4.1

All reviews

(3,442)

522 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

This 💩 cleans your 💩

I’m so happy to have found TP and tissues that aren’t harmful for my delicate areas and actually work! I’ve tried a few brands, but Who Give a Crap is the 💩.

22 July 2026
Unprompted review
Who Gives A Crap logo

Reply from Who Gives A Crap

Thanks for sharing your review, KK! It can take so much trial and error to find products that actually work without causing any irritation, so hearing that our rolls and tissues made the cut is the absolute compliment. Thanks for your support!

Rated 5 out of 5 stars

Earth-friendly, pet-friendly, personable, and financially-friendly.

Earth-friendly, pet-friendly, personable, and financially-friendly. I found this company as a pop-up add and decided to look further into them. (I loved everything I read about them. Also the advertising & packaging is clever (always giving me a chuckle) and the products are very appealing as well as efficient.
Because of ALL the aforementioned reasons, I was sure that their products would be WAY out of my price-range, but it is really not that much more AND it’s environmentally better in all ways. I will continue to ise this company’s products and will also keep introducing them to my friends!

17 July 2026
Unprompted review
Who Gives A Crap logo

Reply from Who Gives A Crap

Thank you so much for taking a chance on us after seeing that pop-up, Donna. Taking a leap on a new brand can be a toss-up, so it means the world that you looked deeper into what we're doing. We work really hard behind the scenes to make eco-friendly products that are actually accessible, so hearing that it fits nicely into your budget was music to our ears! Thanks for being such an awesome part of our community, and welcome to the fold!

Rated 5 out of 5 stars

Love this toilet paper it is soft and…

Love this toilet paper it is soft and although it is not as thick as I am used to it does the job well .Dust drove me mad with shop bought ones and now that problem is solved . It is eco friendly and profits helps to provide toilets and fresh water around the world so that is Amazing too .

22 June 2026
Unprompted review
Who Gives A Crap logo

Reply from Who Gives A Crap

Thank you so much for the lovely review, Elizabeth. We're so glad to hear the rolls are working out great for you and that you're finally free from all that toilet paper dust. It means the world to have your support for our mission to provide access to clean water and sanitation services around the world! Thanks for a buttload for rolling with us!

Rated 5 out of 5 stars

Amazing quality and a great mission

Super cute wrapping, quick delivery. The toilet paper itself is thick and amazing quality. Works great on messy baby poops which if you know, you know. 10/10 would use again

1 May 2026
Unprompted review
Who Gives A Crap logo

Reply from Who Gives A Crap

Thanks for leaving your review, Hallie! Passing the parent-approved stress test is about the best compliment we could ask for! It’s awesome to hear that our paper is holding up so well during those hectic changing-table moments. We really appreciate your support and can't wait to keep delivering the good stuff!

Rated 1 out of 5 stars

I bought some of their 'Dream Cloths'…

I bought some of their 'Dream Cloths' and I have to say that they are expensive and although they do wash, they emerge looking the same as they went in! Although they function well, there's nothing more unappealing than a filthy-looking cloth! They go hard when dry too. So, back to J-cloths (which I do wash and re-use) or kitchen roll for me, sadly. I can't/won't use bleach, for environmental reasons. Disappointed. I also would rather my toilet rolls not be individually wrapped or at least have a choice.
OK WGAC, if you're serious about your reply, here's my order number.
Order no 7014274UK

10 June 2026
Unprompted review
Who Gives A Crap logo

Reply from Who Gives A Crap

Update 23/7

Thanks for providing that extra info, LF! We've passed this along to our team, and someone will be in touch with you shortly to get this all sorted out for you.

Thanks for your honest feedback, LF. We're sorry to hear the Dream Cloths didn't live up to expectations. We reached out on Trustpilot for a few more details. When you have a moment, we’d love to hear from you so we can help!

Rated 5 out of 5 stars

Not one Negative response in all the months I've used them.

I was recommended WGaC by my daughter who raved about them.

Being disabled with mobility issues buying loo rolls from supermarket was expensive and awkward getting them home on mobility scooter and in case I couldn't get out I bought 12 pack.

I'm also deaf so communication is always important for me - text talk or response quickly by email. Originally my daughter set up a subscription with a box of 30 coming every month yes I live alone 🫣 I hadn't realised until month 3 when I was now swamped in loo rolls at one point we had 80!! Yes a few went in Christmas stockings as gag gifts - they are wrapped prettily so it was quite funny.

Emailing them to which they responded same day, they were so helpful listened to my issues with contact and unable to phone due to be deaf -very quickly helped work out a tough idea on amounts required and when, I couldn't fault any part of the process. I now have a box every 3 months and that works for me a single person.

subscription as I said it's cheaper, delivered to the door, they email to advise when it's out for delivery.

Regards the toilet paper 🧻 itself.

They are definitely a lot longer they even the supermarket longest "jumbo" rolls.

They are soft but very strong and don't break up.

Each one is individually wrapped in delightful designed wrapping and last four and the last four are wrapped in plan gold paper reminding to re order if you're not on subscription ( Which again is the cheapest option)

Every part is recyclable including the box - 📦 ( which is so strong and can be used for storage - kids to play in or I make up games for the dogs outing treats in or other fun things them ) before putting in the recycling too

Being bamboo it's sustainable

Finally they donate so much money from profits to various charities.

I honestly can't find any negatives and highly recommend them.

21 July 2026
Unprompted review
Who Gives A Crap logo

Reply from Who Gives A Crap

We can’t thank you enough for taking the time to write such a thoughtful review, Mary! We work hard to make delivery and customer support as helpful and hassle-free as possible, and it means a lot to us that our team was able to get your subscription dialed in to a schedule that works for you. We're so grateful to have you in the community and glad your current setup is working like a charm. Thanks for being such a wonderful part of our mission!

Rated 5 out of 5 stars

Excellent product AND making the world…

Excellent product AND making the world a better place with every wipe.

21 July 2026
Unprompted review
Who Gives A Crap logo

Reply from Who Gives A Crap

We're thrilled to hear you're loving the product and standing behind the mission with us! Every single wipe really does make a difference, so thank you for being such an awesome part of the fold!

Rated 3 out of 5 stars

This is a strange one

This is a strange one. I like this company, the product is great (I’ve used it a friends) and I’ve tried to order for myself.

Sadly they use Evri as the courier, after order and a bit of a delay I contacted WGAC and was advised that the parcel had been damaged by Evri and returned to them. Guess what, they gave Evri another chance, I’d already made the aware of previous issues I’d had with Evri.

So in the end I cancelled my order and will buy Andrex from the supermarket as always! I can’t wait until Evri can be bothered to deliver which could be a week at least!

Great product, poor decision making when it comes to courier choice.

If they ever change company then I’d re-order.

21 July 2026
Unprompted review
Who Gives A Crap logo

Reply from Who Gives A Crap

Thanks so much for taking the time to share your experience, Andrew. We are sorry for any inconvenience that this may have caused. Having a package delayed and then only to find out it's been damaged and returned to us is definitely not the smooth experience we want for you. We work very closely with our courier partners to hold them to a high standard, and rest assured, we take feedback like this seriously as we continuously work to improve our delivery process. We completely understand your decision to stick to the supermarket for now, but we hope to have the chance to welcome you back in the future for a much better experience.

Rated 5 out of 5 stars

Lovely toilet paper

Lovely toilet paper. Delivered when you need/want it. Thank you for making toilet paper that gives back!!

20 July 2026
Unprompted review
Who Gives A Crap logo

Reply from Who Gives A Crap

Thanks so much for the love and for being part of what we do, Claire! We truly appreciate your support towards our mission of giving everyone in the world, access to clean water and a toilet!

Rated 5 out of 5 stars

GREAT PRODUCT

Very happy with Who Gives A Crap Toilet Paper. I found it to be of good quality and doesn't disintegrate like other toilet brands. Easy to order online and fast delivery.

20 July 2026
Unprompted review
Who Gives A Crap logo

Reply from Who Gives A Crap

It's awesome to hear you're having such a great experience with us, Christine! Welcome to the fold, and thanks a ton for supporting our mission!

Rated 5 out of 5 stars

You certainly do give a crap

Nothing is too much trouble for you, everything done efficiently and fast and products superb
Well done you 🌟🌟

7 July 2026
Unprompted review
Who Gives A Crap logo

Reply from Who Gives A Crap

Thanks for your thoughtful review, Lynn! We always aim to keep things simple and quick for you, so it means a lot to know we're getting it right. Thanks so much for the love!

Rated 5 out of 5 stars

Always first class service and the…

Always first class service and the toilet paper is brilliant.

19 July 2026
Unprompted review
Who Gives A Crap logo

Reply from Who Gives A Crap

Thanks for the lovely feedback, Ann! We work hard to make sure both the product and the support hit the mark, so it’s awesome to know you’re having such a great experience.

Rated 5 out of 5 stars

Great product and i love the cute…

Great product and i love the cute wrapping. Happy i can buy it at aldi too. Subscriptions dont work for me and being able to buy it when and where I want is important

20 July 2025
Unprompted review
Who Gives A Crap logo

Reply from Who Gives A Crap

Thanks so much for sharing this, Liza! We totally get that subscriptions aren't for everyone. We're super glad you can easily grab them on your regular shop whenever you need a restock. Thanks for your support!

Rated 5 out of 5 stars

A definite Winner…

Plastic bags are so useful when it comes to disposing of rubbish but this product is made of 100% recycled material; the bags are a great size, sturdy and cheerfully coloured. Love them and couldn't recommend more! Any email correspondence was answered promptly.

14 May 2026
Unprompted review
Who Gives A Crap logo

Reply from Who Gives A Crap

Thanks for sharing your awesome review, Jenny! We love hearing that the bags are doing a great job and that your experience with our team was smooth from start to finish. We appreciate you sticking with us!

Rated 5 out of 5 stars

Great toilet paper

Great toilet paper, environmentally friendly, the packaging looks cool, and the quotes are funny!!

1 May 2026
Unprompted review
Who Gives A Crap logo

Reply from Who Gives A Crap

We're glad the wrapper jokes gave you a laugh, Kiley! Writing those is half the fun for us, so it’s awesome to hear the whole package is hitting the mark for you. Thanks a buttload for your support!

Rated 1 out of 5 stars

Totally unhappy customer

I placed an order and made sure I selected non subscription, according to them I don't have a subscription but they took £39 out out of my bank account anyway for a subscription Idont have. I will have to get the bank to deal with this as a fraudulent payment and make sure they never pay them again.
This is a con, wished Id never bothered with them, can't speak to anyone, it's all emails. They send a standard email back saying sorry for delay they will get back to you,probably because they have such a backlog of complaining customers. Dont buy this product unless you want the hassle of trying to get money back for goods you did not order. It is a rip off! Company is almost a bunch of scammers. Not to mention the delivery was terrible, box was thrown over the fence, rather than ring the bell, box burst open on impact leaving toilet rolls rolling round yard, shocking!!!.

4 June 2026
Unprompted review
Who Gives A Crap logo

Reply from Who Gives A Crap

We are so sorry to hear about your experience, Lorraine. This is definitely not the standard of service we hold ourselves to, and we completely understand how frustrating and stressful this whole situation must be. We've requested your details here on Trustpilot so we can find your order, but we haven't heard back from you just yet! Whenever you get a chance, please reply to our message so we can sort this out for you right away.

Rated 3 out of 5 stars

The paper is soft and does what it is…but wrapping each roll individually does not feel very eco-friendly to me.

The paper is soft and does what it is supposed to do, but I have issues with each roll being individually wrapped, even if the paper is recyclable. It just seems such a waste. Also, they are expensive, and a pack costs me £18.00, which is far higher than I pay for recycled paper. I get it is bamboo, I get they are different and trying to be fun, but wrapping each roll individually and using a cardboard box for 18 rolls feels a bit like an exercise in how to create recycling.

14 July 2026
Unprompted review
Who Gives A Crap logo

Reply from Who Gives A Crap

We completely get that the individual wrappers can raise some questions, Susan! We wrap them this way to keep the rolls clean and hygienic without using any plastic packaging. Since the wrappers themselves are paper, they can easily be recycled or even reused. We also hear you loud and clear on the price difference. Bamboo does naturally cost a bit more to produce than standard recycled paper, so we totally understand how that initial price tag feels heavy on the budget. When you crunch the numbers on the cost per 100 sheets, we actually tend to stack up pretty favorably against most brands on the market. We’re always looking at ways to make sustainability more affordable, and we really appreciate you giving us an honest try!

Rated 5 out of 5 stars

Very satisfying with the product you…

Very satisfying with the product you can feel the difference between the regular toilet paper immediately, very good quality toilet paper and no toxic chemicals, and I can brag enough about the trash bags simply the best love it, and boy the delivery service is top notch too, very good job keep up the great work.

16 July 2026
Unprompted review
Who Gives A Crap logo

Reply from Who Gives A Crap

Thanks for the review and the compliment, Denise! We love that our paper and trash bags have completely won you over compared to the standard stuff. We promise to keep the good stuff and good service rolling!

Rated 5 out of 5 stars

Great company

Great company. Quality loo roll, and makes you feel good knowing you’re giving something back. Super easy to order and I now have my loo roll on display as the packaging is pretty cool..good to order in bulk as you never run out and have to dash to the corner shop 🤪

16 July 2026
Unprompted review
Who Gives A Crap logo

Reply from Who Gives A Crap

Thanks for leaving us your wonderful review, Emma. There is truly nothing better than peace of mind in the bathroom (and a stacked wall of cool wrappers)! We appreciate your support and help in doing our mission to give back. We are so incredibly lucky to have you in our corner!

Rated 5 out of 5 stars

Efficient reminder & delivery of order

Efficient reminder & delivery of order. Product good quality and delivery lasted the year easily.
Very happy with both product and the Company.

16 July 2026
Unprompted review
Who Gives A Crap logo

Reply from Who Gives A Crap

We're so excited to hear that a box got you through the year Jan! It's our goal that our reminders and deliveries are making life a little easier for you, so we're glad to hear it. Thanks for your support!

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