Tictactrip Reviews 

Tictatrip went to great lengths to resolve a question for us. I was surprised and delighted that they took the trouble for a low ticket item. I wish them success!

I have bought a train ticket via tictactrip but had to cancel the train ride since it was delayed more than 1 hour and I asked for refundation.
After SNCF refunded this amount to tictac, I contacted them to pass the money to my account.
They were very efficient and extremely responsive, so Im grateful for that.

Super SAV; merci a Johanna

PLEASE DO NOT USE TICTACTRIP. BOOK DIRECTLY WITH THE CARRIER!!!! For specifics, refer to my prior 9 reviews & updates. When I posted an update in July 2025 to my ongoing issue which started in 9/2024, Chloe replied that she was 'taking the liberty to DISREGARD MY COMMENT AS MY REQUEST WAS BEING PROCESSED'. Well, that was a lie because nearly 4 months have passed and I've still not been refunded the money the company owes me. It's been 14 MONTHS since this started and they owe me 79 Euro. They admit they owe me this refund - and told me they received the funds from SCNF (the carrier). They requested my bank wire instructions be uploaded into their system numerous times and then told me that the information was either incomplete or incorrect, despite me having obtained the information directly from my bank. Then they insisted that my US bank provide a RIB form (which US banks do NOT USE - this is a FRENCH Bank document that no other country uses!). The delays, excuses and apologies continue and continue. Over 3 weeks ago, I was informed that the wire was finally processed and I needed to wait 2-3 weeks for receipt. I work at a large US bank and international wire transfers do not take 2-3 weeks and instead take 4-5 days. However, I waited 3 weeks to reach back out because I hadn't received the funds (what a surprise!) to request (1) the wire transaction reference number, (2) the date of the transfer, and (3) their bank name & address, so that my US bank could trace the wire from my end. I then learned that the wire was never sent and that it was "blocked" and that their "advisor" was "absent". As mentioned above, I work for a large bank and these excuses are absurd and meaningless. More excuses, delays and lies.... The company is unethical. PLEASE, PLEASE SAVE YOURSELF THE AGGRAVATION AND BOOK DIRECTLY WITH THE CARRIER. If you are owed money due to a change in fare, they will delay for YEARS, literally!!! The money they have spent to avoid paying me 79 Euros far exceeds the costs had they just paid me the refund that was owed. I can only imagine they have an internal policy of not refunding money until the customer just gives up and goes away. You may wonder the reason I haven't just given up and it's because this is a matter of principle.

Booking travel in another country can be intimidating, but not here. Very easy to use.

Prompt service

Just another update. Soon it will be 11 months since TicTacTrip owed me a refund and has refused to send it. They ADMIT THEY OWE ME A REFUND but make excuse after excuse for not sending it to me. I will NEVER use this company again and will continue to update my post if I am not refunded. TicTacTrip will not even reply to my emails any longer. BOOK DIRECTLY WITH THE CARRIER!! I BELIEVE TICTACTRIP IS UNETHICAL! My prior reviews explain the full situation.

Wow - Yenis was fast responding to my enquiry.

This company is misleading. Their website booking came up either wrong date. Then when I tried to change it immediately they responded that this was impossible. And no refund possible.
So I booked with DB direct and the ticket said I could cancel anytime, and or obtain a refund. I felt robbed by Tictac.

They say the support is 24h but all the support does is tell you they transferred your request to SNCF which takes weeks to reply to them for even simple queries. You just add a middleman for nothing when you have urgent demands about your upcoming trip, context is lost between you and the final decision maker and in a few weeks they come back to you shifting the blame to them. Best to avoid !

I had an outstanding experience thanks to Maya. She was incredibly helpful and attentive, addressing all my questions, concerns, and doubts with patience. Her insightful advice helped me avoid a potentially regrettable decision. I truly appreciate her dedication and expertise. Highly recommend her service!"

Really nice service

We tried to book a trip, and the website showed that it was available and that there were seats on the bus. We filled in all the required information, but at the final payment stage, a message appeared saying they didn’t have a ticket for us or something similar. The website didn’t indicate that the trip was unavailable; it still showed as available.

To check, we tried booking for just one person, suspecting there might not be enough tickets for a group. However, in the end, it wasn’t possible to complete the booking even for one person.

No one was able to pay for the trip. We wasted a lot of time, and the prices on the website kept changing every minute, while it continued to show that the trip was available and could be booked.

The system was completely faulty for this specific trip in this case.

Very efficient and responsive team! Had a great experience with this site

Yeni helped me upgrade our tickets. Very helpful! Very quick resolution.

Traveled from US to the UK. Almost got stuck but with great communication and staff who were tremendously helpful to getting my family and I back safely. Highly recommend.

Very good support. We didn‘t get the tickets from one of their partners and they made the effort to get them for me.
Amazing customer service, really fast and problem-orientated.

I booked a ticket for a train from Paris to London. Though I was on the site in ENGLISH, I was sent an email entirely in French, which I could not read, and then a follow up email with no tickets, also in a language I could not read. I attempted to cancel the ticket, which were not issued to me and were for the wrong date, and I could not find a phone number on your site to do so. I am Canadian and don’t even have a European Union number to fill out your form, and you would not let me submit the form without a number from the EU.

As a travel agency, you should have a contact number on your site. THEY ARE A FRAUDULENT SITE.

I have spoken to Eurostar who have told me to never book on a third party website. PLEASE NEVER BOOK ON THIS SITE - BOOK DIRECTLY WITH THE COMPANY.

Putting this at the top, because it appears that tictactrip may not necessarily be a scammer. Just a terrible website with a technical glitch that they pretend not to know about that results in double-charges that your credit card company will flag as fraud: Tictactrip agreed to refund 1 of the 2 tickets. We will claw the second ticket price back using a chargeback. The customer service experience has been long, an unnecessary battle the entire way, and overall simply awful. I also seem to have been pushed to a senior employee, or possibly a co-founder, and they were even more combative than the front liner.

Below this line is my original review. Again, I don't believe they are fraudulent, even though every indicator pointed to it for nearly a week. Just extremely poor business practices, to a level that I haven't seen before. I'm leaving my original review unchanged because 1. They flag every single negative review on trustpilot as harmful/illegal and I know that this will happen to more people in the future. Hopefully they'll see something useful in the body of this review. And 2. Because, while I told them I would delete this review with a full refund of both sets of tickets and consider it an honest mistake, they're refusing to refund the second set of tickets. As such, I'm still out hundreds of dollars until our chargeback processes, on top of the fact that this was an awful customer service experience. So, while the company may not necessarily be fraudulent, their practices absolutely lead to glitches they're well aware of, after which, they refuse to issue refunds. Due to this, the review below will answer lots of questions that people will likely have when others inevitably feel they have been defrauded in the future. If Tictactrip didn't flag every single negative trustpilot review as harmful/illegal, it wouldn't be necessary for me to follow this one so closely, but it's just plain wrong for a business to artificially inflate their rating with positive reviews that appear to be fluff while also falsely claiming every negative review is harmful/illegal. Simply nuts. Just take a look at other reviews. On September 2nd, they flagged a litany of negative reviews as harmful/illegal. Original review now:

Don't trust the positive reviews. This company is fraudulent. They have a built-in technical glitch that leads to several charges without even a confirmation step before you submit payment. The screen goes blank and it looks like no charge was made. I bought tickets through another vendor after this because I had no reason to believe tictactrip actually worked. I've reported them to Eurostar as fraud. Eurostar confirmed with me that they look to be so.

They have refused to refund the tickets, claiming that Eurostar is holding the money. Eurostar confirmed that this was false and that this fraudster is holding the money. So, I had Eurostar cancel the tickets and am giving tictactrip one last chance to do the right thing and refund the fraudulent charges. I'll delete this review if/when they refund my money WITHOUT requiring capital one to claw it back for fraud

TLDR: DO NOT BUY FROM THIS 3RD PARTY. FRAUDULENT

EDIT: THIS COMPANY REPORTS ANY NEGATIVE REVIEWS AS HARMFUL/ILLEGAL THROUGH TRUSTPILOT AND EMAILS YOU CLAIMING THAT YOUR REVIEW IS DEFAMATION. See other negative reviews that have made it through their report abuse process. They're all the same problem.

Final edit: I read through their reviews. My suspicion was correct. This company reports every single review as harmful or illegal. I suspect that trustpilot deletes the reviews automatically if the reviewer doesn't respond. Tictactrip asks for proof that the transaction went as described, but they do this knowing full-well that the error is a blank screen that looks like a failed transaction. No one would screenshot this. In order to prove it, one would need to spend more money on tickets they don't need to recreate the situation (which happens with every single transaction, by the way).

Have no fear, Tictactrip 'employee,' I reported the review report abuse to trustpilot and included it in my case review submitted to Eurostar, as well as my fraud chargeback for Capital One.

Had a technical error on their site, it charged me twice for two sets of tickets and they refused to refund me. Explained in detail the issue, was honest, and they weren’t helpful.

If you’re afraid of being charged twice due to their website not working properly, do not use them.