Things Engraved Inc. Reviews 

2,144
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 547 reviews, reviewers overwhelmingly had a great experience with this company. Consumers regularly praise the fast shipping speeds, wonderful product quality, and helpful customer service when ordering personalized gifts for special occasions. Buyers genuinely appreciate receiving prompt digital mockups to verify their custom engravings and unique designs before final production begins. However, some people mentioned experiencing frustrating errors with their custom engravings, such as incorrect names, wrong fonts, or unexpected design modifications. A few other people also felt that delivery delays, shipping mix-ups, or missing address information caused unnecessary stress and delayed arrivals. Some reviewers even noted that the final items failed to match their initial expectations or requested specifications entirely.

What people talk about most

Product

Reviewers highlight positive aspects of product quality, noting that items arrive looking amazing and exactly... See more

Order

Clients share positive opinions on order, consistently highlighting the fast shipping times, easy online... See more

Delivery service

People report positive experiences with delivery service, highlighting prompt shipping times and secure... See more

Quality

Consumers find quality to be positive, highlighting high standards and great value. Reviewers frequently... See more

Service

Customers consistently note positive experiences with service, highlighting fast response times and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I need a lost plaque replaced in a very short period of time while visiting Ottawa. The company and staff I dealt with were wonderful, everything was easy on line and extremely clear. I asked for the... See more

Rated 5 out of 5 stars

Amelia was my first contact & was courteous, helpful & knowledgeable about the process. I was reluctant to order online when it involved engraving of names - wondering if it would be correct when it... See more

Rated 5 out of 5 stars

I ordered a personalized chef's smock for my son's birthday and WOW - this company is super responsive and really quick. They even sent me a mock up so I could proof it before they made it. Very reaso... See more

Rated 5 out of 5 stars

It was a very quick process and great communication/updates. Ordered name plate on Friday afternoon and arrived on Tuesday. The engraving is perfect! Will be ordering some others in the near future, b... See more


Company details

  1. Gift Shop
  2. Baby Store
  3. Children's Store
  4. Clothing Store
  5. Hobby Store
  6. Jewelry Store
  7. Trophy Shop

Written by the company

Things Engraved originally “opened shop” in 1982, with less than a dozen locations across Canada. Over the years, the company expanded into more than 100 retail locations stretching Coast-to-Coast. With changing times came changing strategies, and in January 2020 the company was purchased by online retailer Bloomex Inc., who introduced and implemented a successful online sales model which allowed both existing and new customers the opportunity to order the same high-quality, personalized gifts they have come to know and trust from the comfort of their homes – no need to go to a busy mall. They also reinvented their retail locations into trendy boutique style, retail storefronts offering one-stop mixed-market gift shopping with custom personalization done on the premises. For decades, Things Engraved has been the premier destination for Canadians seeking personalized gifts to mark that special occasion with a custom engraved or embroidered gift that is sure to be treasured. We have also recently started offering sublimation products – a process which allows you to personalize virtually anything! We now offer UV Printing, DTG, DTF and so much more! Under our new leadership, we will continue to offer the best personalized gifts that Canadians want at competitive prices.


Contact info

4.8

Excellent

TrustScore 5 out of 5

2K reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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4.8

All reviews

(2,144)

530 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great Service, Great Value!

I placed an order for a personalized brass plate that was going to be placed on a retirement gift. I was searching around and had seen Etsy options but chose Things Engraved as I was able to email them with what I was envisioning and also, since it was sort of late notice, if I would receive the order in time.

It was great to email back and forth and to also receive a mock up of the design/words.

Price was great and I received it next business day as expected. The service and product received was great!

17 July 2026
Unprompted review
Rated 5 out of 5 stars

I had a great experience

I had a great experience! The delivery was fast, and the quality of the products is excellent. I will definitely order from you again. Thank you!

22 July 2026
Unprompted review
Rated 5 out of 5 stars

Beautiful Job

The champagne flutes were engraved exactly as i wanted for my daughter's upcoming wedding. Im very happy with them. Things Engraved were very prompt at answering my questions and solving any concerns that I had.
I would definitely recommend and im sure I will be returning in the future when daughter #2 gets married next year.

18 July 2026
Unprompted review
Rated 5 out of 5 stars

Very prompt

Very prompt - product exactly as described and fast shipping! Super easy process to place an order and the customer service made me feel very supported.

Would absolutely use again! :)

11 July 2026
Unprompted review
Rated 5 out of 5 stars

Exceeds Expectations

From quote to product delivery these people are true professionals.

The delivery product exceeded expectations and very reasonably priced. I will certainly use Things Engraved for future needs and will recommend to others

Thanks

15 July 2026
Unprompted review
Rated 5 out of 5 stars

Engraved metal plaque

It was easy to order and the pre-view system allows for alterations.
My metal plaque arrived in perfect condition and looks wonderful.
Thank you

15 July 2026
Unprompted review
Rated 5 out of 5 stars

Excellent customer service

Excellent customer service. Very friendly and fast at responding. Willing to work with me and provide multiple designs and corrections to get what I was looking for just right. I will definitely use Things Engraved for future projects.

26 June 2026
Unprompted review
Rated 5 out of 5 stars

I was looking for a nice inscribed…

I was looking for a nice inscribed keepsake for a 25 year employee. I sent the words, and choice of plaque, and within a day had a rendering in my email. It was perfect so I ordered it and had it in time for my meeting a few days later. Excellent service. Product was slightly lighter in weight than I had hoped for for the $200 but a minor let down all in all. Tx Chris

30 June 2026
Unprompted review
Rated 5 out of 5 stars

I ordered a personalized chef's smock…

I ordered a personalized chef's smock for my son's birthday and WOW - this company is super responsive and really quick. They even sent me a mock up so I could proof it before they made it. Very reasonably priced, super quick processing and shipping. Definitely recommend!

29 June 2026
Unprompted review

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