Most of my 11-year-old dog’s teeth look great using Pro-Bright Advanced. His upper canines have tartar at the base. Although I considered putting the product in breakfast and dinner, the company rep... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
my dogs like your product and will take as is without any other additional treat. My only problem is that I just can't get the delivery schedule right. Either I am getting my next month supply befor... See more
Company replied
We have been using the Pro Bright dental powder for over a year and our last vet visit confirmed that our 9 yo mini goldendoodle’s teeth did not need a cleaning.
Company replied
The orders are timely. We’ve been using the probiotics for dogs. Our dog doesn’t like them on their own. She’s a very picky eater. But they are easy enough to crumble into her food. She doesn’t always... See more
Company replied
Company details
Written by the company
We are a professional community of animal lovers. Utilising scientific research to guide our development, we provide everything from vitamin supplements and grooming products, to general expert advice – all aimed at maximising the health and well-being of every pet.
How to Manage Your Subscription
Written by the company
- You can manage your subscription via our account portal
- Available 24/7, the online portal allows you to update or cancel subscriptions, update your account, create a pet profile, and shop our VIP store. To access, visit the "account" section on our website menu, and choose the "register" option with the email address you provided when you purchased to create an account. We'll send you a verification email. Once you click on included link, you'll be able to login with your email address and the password and manage your subscription plan.
Contact info
One World Trade Center, 85th Floor, 10007, New York, United States
- 1-866-473-8522
- help@thepetlabco.com
- thepetlabco.com
3.8
Great
14K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Can’t even control my own subscription
I have been back in forth with an AI bot over how I cannot set up my account. I have been trying for MONTHS. You’re basically stealing money and charging my card. It tells me to go to a customer portal and I don’t have one cause I can’t set up or activate my account. My dogs breath hasn’t changed nor do they look cleaner and I’ve had her on this for 4 months
22 July 2026
Unprompted review
Reply from PetLabCo.
Hi Cara!
We’re really sorry you had this experience and for the frustration it has caused.
We’d be happy to look into this for you. Can you please share your order number so we may locate your account and assist you further?
Best regards,
PetLabCo.®
Reply from PetLabCo.
Hi there,
Thank you so much for your kind words! We are so happy to hear you are pleased with our products and have found them helpful for your pets.
Regards,
PetLabCo.®
Been using it for my dog and it works
Been using it for my dog and it works
23 July 2026
Unprompted review
Reply from PetLabCo.
Hi Rosemary,
We are so happy to hear you are seeing the benefits for your dog! Thank you for taking the time to share your experience. We appreciate you being a part of our community.
Best regards,
PetLabCo.®
Fantastic solution for systemic yeast!
I started the program for the yeast infection that was systemic and two of my dogs and it has made a huge impact on their health. I’ve recommended to two of my other friends with dogs and they’ve purchased the same product and they see the same positive results.
10 April 2026
Reply from PetLabCo.
Hi Kathryn,
Thank you so much for sharing your experience! We are thrilled to hear about the positive impact on your dogs' wellbeing. We appreciate your recommendation and truly thank you for being a part of our community!
Warm regards,
PetLabCo.®
My dog passed a way in April
My dog passed a way in April
Been trying to get you people to stop sending your product
This would be nice if could stop sending its piling up and costly
4 June 2026
Reply from PetLabCo.
Hi Sally,
We are deeply sorry to hear about the passing of your beloved dog. Please accept our heartfelt condolences during this difficult time. Our entire team is sending you thoughts of comfort, peace, and warmth as you navigate this loss.
We were unable to locate any messages through our official support channels. We can be reached by email at help@thepetlabco.com or by phone at +1-866-4-PETLAB (1-866-473-8522).
We've sent you an email so we can assist you further. If you have any additional questions or concerns, please don't hesitate to let us know. We're here to help.
Warmest Regards,
PetLabCo.®
Reply from PetLabCo.
Hi Steve,
Thank you so much for sharing your experience. We've found it usually takes 90 days of the recommended daily dose to see potential benefits. That's normal for any supplement.
Someone from our Customer Experience team will follow up with you shortly to provide support.
Warm regards,
PetLabCo.®
The supplements I feel are great for my…
The supplements I feel are great for my pup & he always wants them. So tasty must be good lol
22 July 2026
Reply from PetLabCo.
Hey there,
We're so happy to hear your pup loves the supplements and finds them tasty! Thank you for sharing this wonderful feedback with us.
Kind regards,
PetLabCo.®
Quick Shipping
Quick Shipping, Willow loves the taste and doesn't mind eating them! Its only been 4 days but the itching has already slowed, cant wait to see her after using for a full month!
22 July 2026
Unprompted review
Reply from PetLabCo.
Hi there,
We're so happy to hear that Willow is enjoying the taste and that you're already seeing positive changes! We appreciate you sharing your experience and look forward to hearing about her progress after a full month.
Warm regards,
PetLabCo.®
My Dog is a senior
My Dog is a senior, she has huge allergy issues in the summer time since moving to a different state. The allergy symptoms go away when using your product! Thank you for my dog’s relief 🙏
21 July 2026
Unprompted review
Reply from PetLabCo.
Hi Brandy,
We are so thrilled to hear that our product is providing comfort for your senior dog! Thank you for sharing such wonderful news with us.
Kind regards,
PetLabCo.®
I haven't seen any improvement and been…
I haven't seen any improvement and been using this product for over 3 months
22 July 2026
Reply from PetLabCo.
Hi Joe,
We are sorry to hear you have not seen the desired results.
Supplements can take up to 90 days of consistent use to truly see their potential benefits. However, we also understand that every dog has individual needs and what may work for one may not work for another. It might be beneficial to explore other options.
Someone from our Customer Experience team will follow up with you shortly to provide support.
Regards,
PetLabCo.®
I hate it
I hate it! I am trying to cancel it and will not CANCEL It! Please cancel it! Don’t not waste money it does not work! The are stealing from me!
18 July 2026
Reply from PetLabCo.
Hi there,
We are sorry to hear you have run into issues cancelling your subscription.
Did you know that we offer Customer Portals in which you can adjust the frequency of your deliveries as well as pause or cancel your subscription at any time? If you haven’t created an account yet, you’ll need to do that before you can log in.
Here’s the link for your convenience:
https://account.thepetlabco.com/login
Someone from our Customer Experience team will also follow up with you shortly to provide support. Thanks for bringing this to our attention.
Warm regards,
PetLabCo.®
This really is a miracle product
This really is a miracle product. It has removed so much plaque and stains from all my dogs teeth.
The company’s customer service is excellent.
4 August 2025
Reply from PetLabCo.
Hi Julius,
Thank you so much for your kind words! We are so happy to hear you are seeing the benefits and that our team has been helpful. Thank you for taking the time to share your experience.
Regards,
PetLabCo.®
Shipments are delivered promptly and I…
Shipments are delivered promptly and I believe in the product as a health benefit for my dogs.
11 July 2026
Reply from PetLabCo.
Hi there,
We are so happy to hear your packages have arrived in a timely manner. We know how important that is when it comes to your dogs' supplements. Thank you for allowing us to be a part of their wellness journey!
Regards,
PetLabCo.®
My dogs absolutely love the…
My dogs absolutely love the supplements!! Everything is great quality and I have noticed a huge difference in my dogs!! I highly recommend!!!
13 July 2026
Reply from PetLabCo.
Hi Megan,
We are so happy to hear your dogs are loving the supplements and you are seeing the benefits. That is wonderful news! Thank you so much for your recommendation, it means a lot to us.
Warm regards,
PetLabCo.®
They do not mention it is a…
They do not mention it is a subscription I would strongly recommend avoiding these not only will they carry on your subscription once you have canceled it they will carry on taking money out of your bank they are scam artists and the product doesn't work neither
20 July 2026
Unprompted review
Reply from PetLabCo.
Hi Ryan,
We’re really sorry for the confusion caused. Please know that we never enroll customers into a subscription without their consent — customers are only placed on a subscription if the “Subscribe & Save” option is selected before adding the item to your cart.
We’d be happy to look into this for you. Can you please share your order number so we may locate your account and assist you further?
Best regards,
PetLabCo.®
I subscribed for pet labs but the itch…
I subscribed for pet labs but the itch med never helped . I wanted to stop receiving this but I can never seem to get it to stop. I have at least 4 packages here unopened . Please discontinue this. ACCOUNT #12690633
Crozier, 9109 W Phillips Dr Littleton CO 80128
18 July 2026
Reply from PetLabCo.
Hi there!
We are sorry to hear you have not seen results and have run into issues canceling. Supplements can take up to 90 days of consistent use to truly see their potential benefits.
Did you know that we offer Customer Portals in which you can adjust the frequency of your deliveries as well as pause or cancel your subscription at any time? If you haven’t created an account yet, you’ll need to do that before you can log in.
Here’s the link for your convenience:
https://account.thepetlabco.com/login
Our team can be reached at:
- Email: help@thepetlabco.com
-Phone: +1-866-4-PETLAB (1-866 473-8522)
For security purposes, we do recommend you remove your address from this review. Someone from our Customer Experience team will follow up with you shortly to provide support. Thanks for bringing this to our attention.
Warm regards,
PetLabCo.®
Reply from PetLabCo.
Hi Elizabeth,
Thank you so much for sharing your experience. We are happy to hear our products have been helpful. We appreciate you being a part of our community.
Regards,
PetLabCo.®
Excellent customer service
Excellent customer service. When I cancelled my subscription it was cancelled and when I wanted to reinstate it I was back on subscription immediately with a very generous discount. Lola is a 6yr old sausage dog, suffers with anxiety, loss of fur on her stomach and chest and itchy skin. Lola has been taking the skin and coat chews and the prebiotic chews for awhile now and they are amazing. Her fur has grown back, she doesn't scratch anymore and we noticed when we ran out of the prebiotic chews her anxiety returned. She's now back to her normal self. These chews do work and I highly recommend them. Thanking all the staff who have replied to my emails quickly and efficiently and helped me with questions.
19 July 2026
Unprompted review
Reply from PetLabCo.
Hi Sarah,
We are so happy to hear about Lola's positive transformation and that our Skin & Coat Chews and Probiotic Chews have made such a difference for her. It is wonderful to know she is back to her normal self.
We truly appreciate your kind words about our customer service and the efficiency of our team in assisting you. Thank you for your high recommendation; it means a great deal to us.
Regards,
PetLabCo.®
Reply from PetLabCo.
Hi Leilani,
We are so happy to hear things have been going well. Thank you do for taking the time to share your experience.
Regards,
PetLabCo.®
Very poor service.
Very poor service.
The first package I received was damaged, and although I was supposed to receive two products, one was missing. I took photos immediately on the day it arrived and emailed customer service, but nobody ever responded. I repeatedly contacted them, not only about the missing product but also because I was trying to cancel my subscription. Every time I tried, the website kept redirecting me from the UK site to the US site, making it impossible to manage my account.
The subscription model is extremely aggressive. There is no straightforward way to cancel it. My dog didn’t like the product, so I tried contacting customer service several times by email to discuss cancelling, but again, I received no response.
The following month, they took another payment and sent another order. This time I received both products, but as I had already explained, my dog would not eat them. I contacted them again, asking them to stop the subscription, but they ignored me.
Then they attempted to take payment for a third time. I tried everything I could think of—using my computer, iPad, and different browsers—but there was simply no way to cancel the subscription. I have never experienced anything like this with any other company.
In the end, I had to empty the bank account linked to the subscription because every time money was deposited, they immediately attempted to take another payment. I eventually had to contact my bank and block this company from taking any further payments.
I will need my hard earned monies back!
This has been an incredibly frustrating experience.it took me 3!!!! months to be able to stop them charging me! The lack of customer support and the difficulty of cancelling the subscription are completely unacceptable. I would not recommend this company. Daylight robbery !!!
22 May 2026
Unprompted review
Reply from PetLabCo.
Hi Viktoria!
We’re really sorry you had this experience and for the frustration it has caused. Our customer service team can be reached here:
-Email: help@petlabco.co.uk.
-Phone: +44 808 189 1674.
We’d be happy to look into this for you. Can you please share your order number so we may locate your account and assist you further?
Best regards,
PetLabCo.®
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.