The Paw Parent Reviews 

497
TrustScore 3.5 out of 5

3.5

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Review summary

Created with AI, based on recent reviews

Considering 433 reviews, most reviewers were somewhat happy with their experience overall. Many pet owners notice remarkable improvements in their animals' daily mobility, observing that dogs struggling with joint stiffness or pain can finally run, walk longer distances, and get up much easier throughout the day. Furthermore, consumers frequently share that their furry companions enjoy the taste of the supplement without experiencing any stomach problems. Some reviewers expressed dissatisfaction with recurring charges and automatic shipments. Customers also pointed out that the subscription management page does not work, making it extremely frustrating to cancel orders.

What people talk about most

Product

Users describe ambiguous interactions with product, reflecting high disagreement among reviewers. On one... See more

Order

Customers consistently note negative experiences with order, highlighting long delivery delays and missing... See more

Payment

Reviewers mention negative feedback about payment, expressing frustration over recurring charges and unwanted... See more

Delivery service

Customers had ambiguous experiences with delivery service. While many reviewers reported severe delays of up... See more

Subscription

People report negative experiences with subscription, consistently expressing frustration over being... See more

Reviews shaping this summary

Rated 3 out of 5 stars

When I bought the product I was prompted by so many questions I ended up buying 6 jars for a big amount. I have now been advised that they are sending me 2 other jars and have taken the amount from my... See more

Company replied

Rated 4 out of 5 stars

Ive been burned before by supplements that promise the moon. Zeus is a great dane 9 with arthritis in his front shoulders. After about 6 weeks his gait is definitely smoother and he stopped doing that... See more

Company replied

Rated 4 out of 5 stars

Everything looks fine. Although I'm not sure if the full potential of the product is already there as promised, she shows confidence in her walking and running sometimes. My French bulldog recent vis... See more

Company replied

Rated 4 out of 5 stars

Took longer than I expected, like almost 5 weeks before I noticed anything. But around that point she started getting up without that groan she always did. Lab 10. Now at 8 weeks she walks longer dist... See more

Company replied



Contact info

3.5

Average

TrustScore 3.5 out of 5

497 reviews

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No recent history of asking for reviews

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Replied to 97% of negative reviews

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3.5

All reviews

(497)

490 reviews in the last 12 months

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Rated 5 out of 5 stars

Posture is so much better

Dachshund used to walk all hunched over. Vet said it was her discs causing it. About 5 weeks in she walks with a much more natural posture now. Like you can physically see the difference in how she carries herself

30 July 2026
Unprompted review
Rated 4 out of 5 stars

I just started my dogs on the product…

I just started my dogs on the product so I can’t tell if it’s working or not; but at least they’re not rejecting it in their foods. I got the one for heart because my dogs were hacking from time to time, so I hope this product will help them. I wasn’t aware of the auto -ship when I first ordered, until I got charged for a new shipment so soon afterwards. That would be my only concern, to make it clearer about the auto-ships. Other than that, I’m happy with the product and quick response from customer service.

31 August 2026
Unprompted review
Rated 1 out of 5 stars

I just received a 10 month supply from…

I just received a 10 month supply from Paw Parent. I have a dachshund and they are genetically prone to spine and joint issues. I decided to try this. However...the print is so minute there is no way to read it. I see nothing that says it has green lipped mussel or any other helpful ingredient. Also, the containers are only half full or less! The scan code on the jar is tiny and when I finally got it to open the message was: "This Connection is NOT private. This website may be impersonating "thepawrent.com" to steal your personal or financial information. You should close ths page." Now what should I do????

5 September 2026
Unprompted review
Rated 1 out of 5 stars

Jars and charges keep coming!

I wanted to try this as for my dachshund. I ordered one jar in July to see if she could tolerate it and if it helped. The first jar came in a timely manner. Before I could even try the product another jar came within a few days of receiving the first jar. I reached out to “Wesley” at the Paw Parent via email. I told him I received 2 jars and was charged for those jars within a few days of each other. I stated I only ordered one jar and did not want it on subscription. He apologized and stated he would refund for the second jar and cancel the subscription. The second jar was refunded. Great! Thank you for the amazing customer service I thought. August rolls around and guess what? I receive and am charged for 2 more jars. Again I reach out to “Wesley” via email thinking it was an oversight and he would surely take care of the problem. NOPE! He stated he understood my frustration because I had already asked to cancel any “subscription” and I was not interested in any more of the product but again I was charged and sent not 1 but 2 more jars. He admitted they were sent without my permission and that I had cancelled future orders but he could only give me a 20-30% refund because the the product could not be returned. I questioned how he was able to refund the second jar but not the third and forth….no answer! We exchanged numerous emails. I continued to voice my frustration and he continued to acknowledge it and the fact I didn’t order not order the last 2 jars (really 3). The best offer he stated he could make was a 50% refund and the subscription was for sure cancelled (he told me it was cancelled after the second jar arrived) He believed that 50% was fair because the company was going to lose that money for those 2 jars! Excuse me?? I didn’t order them! How is that fair? Be careful ordering! If you order one jar, you will end up multiple jars and multiple charges for them even after cancelling future orders. One of my worst experiences with customer service EVER!

16 July 2026
Unprompted review
Rated 5 out of 5 stars

My Lola is 15 and has survived melanoma…

My Lola is 15 and has survived melanoma and arthritis. I tried Macho’s secret powder and it really helps her have more energy and alertness! I’ll be continuing to add this product to her food! Thanks!

5 September 2026
Unprompted review
Rated 5 out of 5 stars

Cardiac episode scared our family

She had a cardiac episode last year that scared our whole family. On medication now. Added this for extra support and 2 months in she's doing great, active happy eating good. I think the combination is working 🤞

24 August 2026
Unprompted review
Rated 1 out of 5 stars

I ordered a Paw Parent product (buy 3

I ordered a Paw Parent product (buy 3, get 3 free). I did not know they put it on a monthly subscription so I emailed their support department. They did cancel future orders but the 2nd order was apparently already on the way. After checking my credit card they $119 charge status was "Pending" so I called the credit card company and filed a dispute. I emailed The Paw Parent and told them based on their return/refund policy, I would return the order that was on the way. They said they do not accept returns based on the fact that it's a "Food product". BS! Everything they sell is a food product! Then they offered a 30% refund and I could keep the product. ARE YOU KIDDING ME? That was an insult!!!. So I informed them of my credit card dispute and I received an email with a full refund of $119. They need to honor returns per their policy and change their business practices in regards to auto subscriptions!!!!!

5 September 2026
Unprompted review
Rated 5 out of 5 stars

Archie fetches again!

Archie is back to chasing balls!! Golden retriever 11. After about 5 weeks he wanted to play fetch again. Honestly didn't think I'd see that again

1 August 2026
Unprompted review
Rated 5 out of 5 stars

Cardiologist knows and approves

Cav 9 mitral valve disease diagnosed last year. See a cardiologist every 6 months. Added this to our daily routine and last check she's holding steady. Her cardiologist knows about it and hasn't objected. Using everything available

25 August 2026
Unprompted review
Rated 1 out of 5 stars

I ordered 3 items

I ordered 3 items. Their checkout is totally confusing and they added two items at additional cost. The checkout was so crooked it subscribed to more of their junk. And, they just charged me 62$ again. I have 5 jars of junk and they are sending me three more jars of junk. Look at how BBB rates them and you will believe me. They know exactly what they are doing and it is not with integrity, it's to get your money.

3 September 2026
Unprompted review
Rated 1 out of 5 stars

I am really upset because order #62678…

I am really upset because order #62678 you placed this order and took the money out from my account WITHOUT MY PERMISSION. That money is my MORTGAGE MONEY AND I NEED IT REFUND INTO MY ACCOUNT RIGHT AWAY .

I DOD NOT CHOOSE AUTO REFILL ORDER . HOW COULD YOU DO THAT. I EVEN DID NOT SUBSCRIBE YOU . ONLY ONE TIME I ORDERED AND I HAVE ENOUGH FOR FEW MONTHS. IF I NEED I CAN ORDER .

DO NOT SEND ME ANYTHING WITHOUT MY PERMISSION AGAIN.
Your act is not appreciated !

4 September 2026
Unprompted review
The Paw Parent logo

Reply from The Paw Parent

We are so sorry, and we hear the urgency in every word. A charge you never authorized coming out of money set aside for your mortgage is not just frustrating, it is genuinely distressing, and we understand completely. 🙏

Please reach out to our team right away referencing order #62678 and we will treat your case as the highest priority, review the charge, and do our utmost best to resolve this for you as quickly as possible. We are truly sorry for the stress this has caused. 💙

Rated 5 out of 5 stars

The product is easy to use and Jazzy…

The product is easy to use and Jazzy loves the taste. Delivery was quick and I haven't been flooded with excessive email from the company. Jazzy is only 5 months old but we started her using this early because she has a longer body than the average corgi.

17 August 2026
Unprompted review
The Paw Parent logo

Reply from The Paw Parent

Starting Jazzy at 5 months with that longer corgi body in mind, that is thoughtful, proactive parenting at its best! 🐾

Long backs need early support, and she is getting it before problems ever have a chance. Quick delivery, tasty powder, and a respectful inbox, we will take that checklist happily. 😄

Here is to Jazzy growing up strong and comfortable! 🙏❤️

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