The Skinny Food Co Reviews 

66,689
TrustScore 4 out of 5

4.1

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Review summary

Created with AI, based on recent reviews

Evaluating 811 reviews, reviewers had a great experience with this company. Customers consistently praise the products for their excellent taste and quality, often noting they don't feel like sugar-free alternatives. Many appreciate the wide variety of options, beneficial for managing weight or specific dietary needs like diabetes or gluten intolerance. Reviewers frequently highlight easy ordering and prompt, well-packaged delivery. However, some customers noted significant dissatisfaction with customer service, describing unanswered inquiries or unhelpful responses. People reported issues with delayed or damaged deliveries, sometimes having to chase orders due to unfulfilled promises. These concerns suggest inconsistencies in support and delivery processes for some users.

What people talk about most

Product

People report positive experiences with product, especially praising the taste and variety of items like... See more

Quality

Consumers generally express satisfaction with product quality, particularly praising the taste of coffee... See more

Order

Reviewers highlight ambiguous aspects of order experiences, with many praising the ease of ordering, frequent... See more

Delivery service

Customers had ambiguous experiences with delivery service, with many praising quick delivery times and... See more

Customer service

Clients share negative opinions on customer service, with many reviewers expressing disappointment and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Only 26 calories is good. I had a discount and kept communiation via email.i like vanilla coffees and caramel tins. Little watery thoe, would prefer thicker.

Rated 5 out of 5 stars

The coffee syrups are amazing, makes my coffee taste great. I now spend less on coffee shop coffees as can't wait to get home and make my own as they taste better and are sugar free!! Win win!! The bo... See more

Rated 5 out of 5 stars

Everything I ordered arrived promptly and in good condition. So far I have tried creamers, barista coffee syrups, and the complimentary bread sticks/chocolate dip combo. The chocolate snack was way mo... See more

Company replied

Rated 5 out of 5 stars

A wide range of products suiting various weight management goals, with good prices for bundles, special offers, and some freebies depending on your spend. Great, quick delivery. Have used several time... See more


Company details

  1. Health Food Store
  2. Fitness and Nutrition Service

Written by the company

The Skinny Food Co was set up by co founders James Whiting & Wayne Starkey to assist people with every day health and well being by providing healthier alternatives. Our range includes; Zero Calorie Syrups, Virtually Zero Sauces, Healthy Snacking Options such as 100% Pure Peanut Butters, 0 Palm Oil Low Sugar Chocolate Spreads, Low Sugar/Low Calorie Jams and we also stock a range of other brands that we believe in. Our goal is to help people enjoy food more without unnecessary amounts of sugar or calories. We have found a lot of customers are looking to eat healthier and have a healthy balanced diet and our products become an essential staple of their food cupboard or fridge. We're pleased to be SugarWise certified and helping so many Diabetic people and assisting reducing Childhood Obesity. We're also very pleased to assist so many people suffering with food allergens by specialising in lots of allergen free foods. To order visit SkinnyFoodCo.com and select amongst our wide range of products if you are a frequent customer you can subscribe to recurring frequent orders and save an addition 10-15%.


Contact info

4.1

Great

TrustScore 4 out of 5

67K reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 85% of negative reviews

Typically takes over 1 month to reply

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4.1

All reviews

(66,689)

809 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Not to be eaten

Horrible, sauces like water, supposedly without sugar, and so artificially sweetened that it is impossible to swallow it. feel chemical artificial flavors. drama! everywhere aftertaste and residue on the tongue of powder. I honestly do not recommend !!!

22 July 2026
Unprompted review
Rated 5 out of 5 stars

First time visiting TSFC and will…

First time visiting TSFC and will definitely be back! I bought several items to try - all at discounted prices. The chocolate coated rice cakes are delicious!!! As are the high protein cheese tortilla chips

3 July 2026
Unprompted review
Rated 4 out of 5 stars

Great products!

I’ve used load of skinny products- I love their syrups especially in my coffee and porridge. Not so keen on the savoury sauces.

There is so much variety and I’d also really recommend their pancake mix!

22 July 2026
Unprompted review
Rated 1 out of 5 stars

Terrible service it’s been nearly 1…

Terrible service it’s been nearly 1 month and I haven’t received myskinny coffees.
Be very cautious ordering from this company, I was told the order had been lost 😡 and a 2nd order sent out.
YES I’m still waiting as now I’ve asked for a refund had no response. Will never order online again lost my trust with the skinnyco company which is a real shame.

1 July 2026
Unprompted review
Rated 2 out of 5 stars

I ordered a cream of rice bundle

I ordered a cream of rice bundle. Very good price compared to other companies, i was really looking forward to the white chocolate flavour but it wasn't nice and had a very manufactured flavour. The triple chocolate one is ok. Not tried raspberry one yet but don't hold high hopes. I'd recommend to avoid the cream of rice completely and spend a bit more to get a higher quality product. Otherwise delivery was efficient and price really good, the two reasons why they get a 2 star review.

20 June 2026
Unprompted review
Rated 1 out of 5 stars

Regret purchasing from this company

Regret purchasing from this company. I received some damaged and inedible items, and I was only refunded £1.10. The returns policy seems to work against the customer. I wouldn't recommend skinny foods. Especially the skinny foods coffee, it tastes like pure chemical, and you won't get a refund

17 July 2026
Unprompted review
Rated 5 out of 5 stars

I finally gave the Barista Bundle from…

I finally gave the Barista Bundle from skinny Food Co a try and I'm genuinely impressed! 🤎

The Praline Syrupis my favourite so far – so delicious! ☕✨

The Gingerbread Syrup has me so ready for autumn already. 🍂🍁

And the Butter Toffee Syrup It gives me total Harry Potter Butterbeer vibes! ⚡🧈🍺

If you're looking to level up your homemade coffees, I'd definitely recommend giving these a try! 🤍

16 July 2026
Unprompted review
Rated 5 out of 5 stars

Quick delivery

Quick delivery, they have taken time to think of what are the things people who can’t or don’t want to have sugar need. I like that they are innovative.

18 May 2026
Unprompted review
Rated 1 out of 5 stars

Customer service ignorance

The skinny food co have very good offers available often. The products taste nice, however they often vary in product quality – for example the consistency and how watered down the products are. It can be unpredictable when ordering the same product another time as you will not know what to expect regarding the quality.

When the products do arrive, I have regularly experienced the bottles to be damaged. When this is an issue, it is hard to get in contact with customer services. When contacting them, it almost always takes at least a week for a first response, and even then that response is not personal (usually a generalised copied/pasted message). From then onwards it can take weeks or even a couple of months for any solution to be discussed. Generally a first solution is offering 10% off (which is ridiculous considering the current deal on that day for everyone is better than that so isn’t even worth mentioning on their part)! After months of messages backward and fourth, lots of the time an adequate compensation will not be given and/or Customer Service will eventually ignore messages. This results in products to be missed out on and purchases not be fulfilled, which counteract the good offers that they put out there initially. This contact explained through skinny food co is in my opinion rude and unsatisfactory - very disappointing. On rare occasions I have been refunded part of my order, but never to the amount that I have lost out on.

Unfortunately there are not many other products out there that deliver the same taste and have the same range that the skinny food co have, hence is the only reason I still order from them and have to risk receiving damaged products and then having no resolution to solve this matter as well as putting up with being ignored by the company.

15 July 2026
Unprompted review
Rated 5 out of 5 stars

Honestly couldn’t recommend this…

Honestly couldn’t recommend this company enough. I love the sauces, coffee syrups and the cheeky cocktails mixes. Not only tastes amazing but helps keep a healthy balance diet. And more importantly to me gluten free

15 June 2026
Unprompted review
Rated 5 out of 5 stars

Great

Great, Fast shipping and always well packaged.

15 July 2026
Unprompted review
Rated 5 out of 5 stars

The coffee syrups are amazing!!

The coffee syrups are amazing, makes my coffee taste great. I now spend less on coffee shop coffees as can't wait to get home and make my own as they taste better and are sugar free!! Win win!! The bottle lasts ages too, very good valve especially if use the pump you can buy separately which I did. Great tasting coffee and a great selection of flavours to try. My all time favourite is gingerbread!! Quick delivery

3 June 2026
Unprompted review
Rated 5 out of 5 stars

These products are amazing

These products are amazing! The syrups, jam, wafers, sauces (to name a few products) they are not only yummy but excellent weight loss products and are fantastic to use stand alone or with other dietary choices, I love them! Give them a go! 😀
Ordering is easy, lots of super offers and Delivery is quick👍

15 July 2026
Unprompted review

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