I have been ordering from the facial room for my entire family for over 15 years. The absolute best customer service that I have received from any store hands down. They listen, assess and offer amazi... See more
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The Facial Room has been partnered with Eminence Organic Skin Care for over 22 years. We are Eminence Organics Canadian authorized online retailer. Our founder, Patricia Asmar is an internationally certified aesthetician with over 26 years of experience in the industry. Our aim is to exceed the expectations of our customers by providing exceptional service, skin care education and product selection advice. We pride ourselves in having the freshest products on the shelf guaranteed, and a worry-free shipping and return policy. We appreciate and value all of our customers and we know you will enjoy the shopping experience.
Contact info
#103 - 12840 16th ave, V4A 1N6, Surrey, Canada
- 604-619-2656
- info@thefacialroom.ca
- thefacialroom.ca
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Long time customer
Their attention to detail and the excellent products are what keep me coming back for more!
Wonderful facial, great products
My facial was exceptional - so relaxing and my skin feels amazing. Top that off with a few items from the Wonderblush makeup line - it’s so easy to look great in less than a minute with my bronzer, blush and lipstick.
An incredible relaxing and rejuvenating…
An incredible relaxing and rejuvenating facial at the Facial Room. And I love my new products from Wonderblush Cosmetics.
Great products
Great products , wonderful customer service, sage advice !
Effective and luxurious routines from Eminence with natural ingredients. Luna is the easiest smoothest and best smelling self tanner I’ve ever tried. Just received my Wonderblush order and can’t wait to try the lip balm and liquid eye shadow !
Purchased Wonderblush brow kit
Purchased Wonderblush brow kit, and eyeshadow. Love them both.
Personal emails
Personal emails. Fast shipping. Always exciting opening the packages with samples and a chocolate.
My Favourite Company!
This is a fantastic company! Patricia takes care to offer only the best, cleanest and most effective products and offers many incentives, including weekly promotions. This has been my Mom’s and my go to company for skin care products plus for over twenty years. Customer service can’t be beat and they go the extra mile. I have a scent sensitivity and they kindly send me samples of products to ensure they will be compatible for me. Thank you Patricia - I love this company!
Exceptional service and products
Exceptional service and products. Good price and always quick delivery. Love all the samples that come with my orders and the chocolate !!
Excellent products
Excellent products, quick delivery, clear product descriptions and amazing free samples for trying new products.
Exceptional service and products
Exceptional service and products. Good price and always quick delivery. Love all the samples that come with my orders and the chocolate !!
Calm skin chamomile cleanser, calm skin Arnica booster, Linden Calendula Treatment , Sun Defense Minerals powder instead of foundation( love how this provides covT
The products that were recommended for my sensitive skin has made a world of difference! My skin is brighter & the redness ( rosacea) has faded.
Love the product line eminence
Love the product line eminence. It does wonders for my skin. Best skin line ever.
Teena M
Great business
Great business, great service, carries all products and allows samples to try before purchase!
Knowledgeable staff for facials…
It is fabulous
This business has the best products and the facials are amazing! Patricia and her staff are knowledgeable and caring.
Unfortunately, it is expensive and I can’t afford to go more often.
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