The Boot City Reviews 

84
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Looking at 84 reviews, reviewers overwhelmingly had a great experience with this company. Regular buyers frequently praise the exceptional quality of the football boots, noting that items fit comfortably and hold up very well over time. Many people also mention the first-class customer service, highly responsive communication, and smooth tracking updates provided throughout the entire purchasing journey. However, some customers also noted that standard deliveries experienced unexpected delays, missing tracking information, or occasionally arrived without their original boxes. A few people additionally raised concerns regarding product authenticity, questioning the origin of the items they received.

What people talk about most

Product

Consumers find product to be positive, highlighting the great range and top quality of the boots. Reviewers... See more

Quality

Customers consistently report satisfaction with quality, praising the amazing craftsmanship and excellent... See more

Service

Reviewers mention positive feedback about service, highlighting top quality and quick delivery from start to... See more

Order

Clients share positive opinions on order, expressing great satisfaction with the overall quality and fit of... See more

Delivery service

Customers consistently note positive experiences with delivery service, highlighting quick shipping times and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I have bought a few pairs from the Boot City now and the quality is fantastic! The customer service is great via WhatsApp, very speedy replies and goes above and beyond to sort any issues. Great commu... See more

Rated 5 out of 5 stars

Very supportive customer service, answered every question sent proof of tracking via WhatsApp. Received boots they are amazing quality and such great prices. Will definitely purchase from boot city ag... See more

Rated 5 out of 5 stars

Oh man, I wasn't sure about ordering at first, but I'm so glad I did - the boots are amazing! And the service is superb too. Definitely going to ordering from bootcity again - HIGHLY RECOMMENDED 💪👍... See more

Rated 5 out of 5 stars

Absolutely Quality Service!! Got a little worried about the timing of shipping but always kept up to date with shipping and updates!! Would definitely be buying more football boots of Here!! Cannot re... See more


Company details

Written by the company

The King of Boots. Over 15000+ Orders!


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

84 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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4.4

All reviews

(84)

84 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 2 out of 5 stars

Boots to return website closed

Ordered a pair of boots that have arrived today. Are too big despite daughter trying on the same size in a shop. Gone into the website to request a return / refund and I get a message to say they have made a decision to close.
No contact number just an email address

25 August 2026
Unprompted review
Rated 5 out of 5 stars

1.great service

1.great service
2.fast delivery
3.user friendly tracking service
4.offers additional grip socks for free!
5.great range of boots and shirts
6. 100% recommend

3 August 2026
Unprompted review
Rated 2 out of 5 stars

Do not order from here

Do not order from here. Paid for express delivery and boots were still over 10 days late. I messaged the customer service and no response for days. Terrible customer service it’s disgusting. Definitely would not recommend

28 July 2026
Unprompted review
Rated 5 out of 5 stars

Excellent

Excellent , delivery was 9 days . Quality good. Only issue no box ?

24 July 2026
Unprompted review
Rated 5 out of 5 stars

Great boots

Great boots, really good quality. Have ordered twice from these guys now, 3 pairs in total and all have been great. Service is also first class.

22 July 2026
Unprompted review
Rated 1 out of 5 stars

If i could leave no stars i would

If i could leave no stars i would. Lasted 2 weeks before they started to fall apart. These boots are 100% fake. I bought enough football boots to no the difference in quality and these a flimsy and rubbish. £80 for fake boots is not a bargain you can genuine boots alot cheaper. Total scam

31 May 2026
Unprompted review
Rated 5 out of 5 stars

Absolutely Quality Service!

Absolutely Quality Service!! Got a little worried about the timing of shipping but always kept up to date with shipping and updates!! Would definitely be buying more football boots of Here!! Cannot recommend enough!!

18 July 2026
Unprompted review
Rated 5 out of 5 stars

Nike mercurial

Oh man, I wasn't sure about ordering at first, but I'm so glad I did - the boots are amazing! And the service is superb too. Definitely going to ordering from bootcity again - HIGHLY RECOMMENDED 💪👍👌👏⚽️

13 July 2026
Unprompted review
Rated 5 out of 5 stars

Top quality service

Top quality services from start to finish.
Service itself was incredible, quality of the boots even better! One very happy lad excited for the new season!

6 July 2026
Unprompted review
Rated 1 out of 5 stars

Unreliable

The first time I used the website it was fine-i got the boots. Tried to order a sevond pair of boots via whatsapp and it’s been terrible. Didn’t send any tracking as was promised, when I enquired about where my boots were I was sent a picture of boots I didnt order saying they were ready to be sent that day. Since I refused these boots and asked for a refund I have been ignored.

28 May 2026
Unprompted review
Rated 5 out of 5 stars

I am writing this review 6 months after…

I am writing this review 6 months after purchasing as I was skeptical on how long they would last. I got a pair of Nike phantom and play every week on 4G sometimes twice. They have held up really well and are quality. Customer service is great and the boots are too. So good I then went and bought my son a pair 👏🏼 my go to for football boots from now on keep up the good work

5 May 2026
Unprompted review

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