TeleClinic Reviews 

The App is well designed and easy to use. The appointments are done in minutes and receiving receipts works fine.

This is such a helpful service in this day and age. Highly appreciated.

Doctors were attentive and kind. Connection is so fast. I really love Teleclinic!

I really recommend Teleclinic bewertung because the doctor is very nice. I had to make an appointment so fast like just in the next 30 minutes. I had a strong headache and colds because two days ago I was out in the city while facing the sun for hours because its warm and I love the weather but just yesterday it rains a lot and I got so much wet. Now I feel so unwell couldnt go to the doctor because my colds getting worse but gladly this service exist, just simply stay at home in your own comfort and doing a videocall with the nice doctor and they will give you prescription after. One thing that the doctor also speaks English.

When you just need a sick note, this is awesome! It sucks to go to the doctors when you're sick but don't need any actual treatment, and this saves you from that. The doctors are super nice and clearly knowledgeable with their advice.

Garbage
Because of them i lose my job

Appreciate TeleClinic service as it helped me get doctor consultation from comfort of my home. It was very difficult to answer all the questions in German as I’m English speaking person. It would be huge advantage to have this app in English language to reach several non German speakers as your customer base. Overall I liked experience of using this app

The app did not notify me of my appointment, only when the emails arrived did I see that they had already scheduled 3 docs in 5min intervals. But OK.
The doctor did not take my data and information, but came with a hypothesis after seeing my pics.
We talked about this being not possible and in the summarising letter afterwards he brought it back as the diagnosis. Totally useless, had to see a real doctor afterwards, anyway.
Contacted customer service and got nowhere - doctors discretion, of course.

I like the concept and I think they are doing it great. There is a lot to explain sometimes but I would think that it is also necessary. I had the experience of not receiving an appointment or taking very long or also app error which ended up doing it five times from the beginning but since it worked good at the end and I think it’s a work of progress, I am giving it a five star.

The app didn't work, it took two weeks for me to get a private prescription (meaning you pay your medication yourself because its not covered, you are just allowed to buy what you need...). Seriously, just go to any paid app. It is so bad.
And after the two weeks, they gave me a list of 20 pharmacies, all about 1000km away, where I can submit the prescription.
It is one of the best examples of what's wrong with Germany. Germany doesn't use technology to make life easier or better, Germany uses technology to expand on their burocracy fetish and make things more complicated than they were without.

Surprisingly fast and efficient for a German service.

Meeting doctor was ok but I could not enter my AOK info because everything is in German, so I paid as private person, I entered my AOK info with a friend help and want them to adjust the payment and the description, simply no answer 3 days after sending an email and no answer to say they are on it!!! And they have an Idiot BOT too which keeps answering questions by repeating send an email to customer service!!!
and after almost 2 weeks I got an answer telling me I should send an email with detailed information and within 3 days i will get answer!!!
Ok i already sent all the dam info on the 3ed of May and no one is answering yet and you BOT is worthless than used toilet paper.
Additionally, cant you support the app with English as full function? is that too difficult? Go to Sweden you get any adjustment or update in less than one week...

It forced me to 'cancel' my first request for an appointment because no one would accept it.

The second time I got an appointment. I sat there waiting in the call for >15 minutes and it cut off at the end. The doctor never turned up. Very frustrating.

Friendly doctor,
no waiting time
But
the App itself needs to be refreshed….
Took a long time to get it all done ( before the appointment)
But, it is a simple way to talk to a doctor and we loved it in the end.

I am from Australia and we use Telehealth there often . Your clinic is great , easy , fast and uncomplicated . I know when I need to go in for a dr’s appointment. For easy things which needs attention - teleclinic is great and 💯 recommended.

Wasted 4 hours waiting for doctors to accept my request for video call. The app constantly says that the waiting time is approx. 15 min. Yet in 1 hour time one gets a message saying that doctor was not available, try another one or visit the local doctor. I am really disappointed with the experience.

We don't have a private family doctor and we tried very hard to find one. Let's find a doctor so that it doesn't happen.Hey online doctors, it's very free for us.We can count on these sincere and respectful doctors. We can get a prescription and take the medicine he recommends for us. And I thank you from the bottom of my heart for your service.

For some reason, although for every appointment I paid in advance, there seems to have been an unpaid bill from Teleclinic, for which I was never a single time contacted, whether by email, telephone or post, but this wound up at a debt collection agency and I then had to pay almost DOUBLE what the bill originally was! And I still have even no idea why the payment wasn't charged in the first place? This is just the absolute worse possible customer service!!

Good and caring people

I'm sick and trying to connect to a doctor but have no luck, website returns "technical error". Thank you for wasting my time when I need it to recover.

Teleclinic is the first call for all flu and mild infections that even your regular Doc will diagnose by looking and listening. But you don't have to sit around in a waiting room and inhale even much more pathogens. Making an appointment is relatively quick using the app, and the waiting time (on the phone) is short and pleasant. Treatment is been always checked by Doc specialists and is usually quick. After a short time, you get the medical certificate and prescription. Not cheap for private patients, but still better than wasting time in a waiting room. Patients with public health insurance are free anyway, why exactly?! Anyone with a serious illness has to go to the local doc anyway, so in future the first step: first call its for all minor colds will be Teleclinic!