Taima Titanium Reviews 

My experience with Taima Titanium has been extremely disappointing, and I would strongly advise potential customers to think twice before placing an order with this company.

My order (TM98865), worth USD 338, turned into a frustrating and unacceptable experience.

Firstly, the frying pan I received was defective. Secondly, two other items I had paid for — a colander and a ladle — were never delivered.

I contacted the company, provided the requested photographs, videos and supporting evidence, and gave them more than enough time to resolve the situation. I was asked to be patient because the company was transitioning to a new supplier. However, more than two months later, I am still without a satisfactory resolution.

What I find particularly disappointing is the lack of effective customer service and accountability. A customer should not have to repeatedly chase a company to receive products they have paid for or to get a reasonable solution when something goes wrong.

I paid USD 338 expecting quality products and reliable service. Instead, I received a defective frying pan, two missing items and a lengthy, frustrating dispute.

I am now seeking a full refund of USD 338 and have had to escalate the matter to my bank and consumer complaint organisations.

Based on my personal experience, I cannot recommend Taima Titanium. The products and customer service have fallen far below my expectations.

Think carefully before spending your money here.

If I could give zero stars, I would!

My husband and I returned an expensive product in February 2026, following the company’s return instructions EXACTLY. We paid approximately $40 out of pocket for return shipping and have USPS documentation proving the package was delivered and signed for on February 27, 2026.

It is now NOVEMBER, and we STILL have not received our refund!

We have spent MONTHS emailing customer service, providing tracking information, delivery confirmation, signatures, and shipping receipts. The company has repeatedly acknowledged that we have done everything required of us.

Their responses are always the same: apologies, promises that the issue has been escalated to management, assurances that our refund is being processed, and requests for “a little more time.”

EIGHT MONTHS IS MORE THAN ENOUGH TIME!
At one point, they blamed a warehouse transition and claimed returned merchandise had been mixed with other inventory. How is that the customer’s responsibility?
We have been incredibly patient and have given this company every opportunity to make things right. Instead, we continue to receive empty promises while they retain both the returned merchandise and our money.
We have now issued a final demand for our refund and are prepared to pursue legal action if this is not resolved.
I strongly caution anyone considering purchasing from this company. Based on our experience, if you ever need to return something, you may find yourself spending months fighting to get your own money back.
Absolutely unacceptable customer service and business practices. I will gladly update this review if the company finally honors its obligation and issues our refund.

Commenting only on order processing at this time

On September 6, 2026, I placed an online order with Taima Titanium (Order Total: $730.68 USD). A major incentive for making this purchase was a promotional offer explicitly included in the package: a "Mystery Gift (Worth $120)," as documented on my order summary. While the primary cookware items were delivered, the promised $120 mystery gift was completely missing from the shipment. Over the last two months, I have reached out to Taima Titanium's customer service approximately 8 separate times to get this resolved. Each time I contact them, I am given similar repetitive runarounds, typically being told that the issue is being escalated to management, and that it will be handled shortly. Despite these ongoing assurances over nearly a 60-day period, no concrete action has been taken, and the issue remains completely unresolved as of November 2, 2026. The company used a high-value promotional item to secure a large financial transaction but has failed to honor the terms of the sale or provide a real solution.

Looking forward to getting the product and upgrading my kitchen experience

This company is a total scam. I placed an order in May of 2026 and never received it (it’s now November 2026). I asked for a refund I. August because they continued to tell me my order was delayed and they still haven’t refunded my money. The one item they did actually send was a spatula. My order was almost $500 worth of pans and all I received was a crappy spatula that is thin, easily bendable and discolored.

Do not order from them. You’ll end up with no product and they won’t refund you either.

I Have not received my product yet, but I totally object to the way this company grabbed my personal email and BLEW IT UP with their cross sell emails. I have told them to stop at least five times, blocked them, yet, they find new email addresses to get back to harassing me. I will be contacting the state regulators. This is ridiculous. I am sorry I bought from them.

THEIR RESPONSE: I HAVE DONE THIS. AND DO YOU HAVE NO PROCESS IN PLACE FOR YOU DO THIS YOURSELVES? Throw it on us? You do your job.

Follow up by owner and all of the information available about the product line.

I have had this pan less than 2 months. I followed all instructions and always use oil and medium to low heat. I tried to return this pan and they would NOT refund after just a few days! If you want all your food to STICK, then buy Taima brand. If you want a titanium pan that other brands advertise non-stick, then buy another brand! Unfortunately, I can't show a picture of my trying again cooking with this pan. It's now in the sink soaking to get it cleaned!

Except for the delay in receiving the product all went well.

I like knowing I’m cooking healthy. On induction range, it cooks a little hot trending to burn leaving char on the pan rather than non stick and didn’t cook equally in the pan, whether it’s the pan or my range? But I did see taima make mention of uneven cooking.

Quick and easy purchase with discount code from email

Your display with price is easy to follow and discount is the best of course. The pans look great, so one thing left is to try it on the stove.

simple check out.

Do not waste your money. I was sent a damaged pot and have been waiting several months for my replacement. They initially told me they were out of stock and now they stopped replying. They keep offering 10% off and I declined asking for a replacement of the damaged pot. I am still waiting. I also wasn’t satisfied with their pans due to sticking and difficulty cleaning I wanted to return the unused pots and pans and they wanted me to pay for shipping to return. Very poor customer service and for something I paid over $1000 for I expect better all around. Please don’t make my mistake and waste your money. I bought the entire set and I don’t even use it due to the poor quality and bad customer service.

I ordered the classic titanium set and two additional woks back in July 3, 2026. It is now October 27, 2026. I have not received my products as of today. There is a contact phone number on their website, but it’s AI. It prompts the caller to email the issues to their email address. I have been corresponding with someone named Elizabeth. She kept assuring me I’ll get my products, but could never provide and tracking or shipping information. I reached out about 10 times to Elizabeth requesting the status of the products I purchased. The last three times I reach out, it was radio silent. THIS BUSINESS IS A SCAM. BE VERY CAREFUL. DO NOT BUY FROM THEM.

So far so good🙂 Haven’t received my order yet so I can’t say more at this time.

Good customer response to emails. Superb reviews for the cookware. However, as soon as I placed my order, I received an email saying I could take an additional $30 off, for a very limited time, if I placed my order now. The email came moments after I placed my order. I feel cheated because I specifically emailed customer service to explain how we were seniors on a limited budget and were there any other offers they could give me. That extra $30 would be half a tank of gas in our vehicle. Or necessary groceries to cook in your amazing pots and pans. But instead, I lost out. I orderd the 3 pan set forn$449 and had a 10% off coupon. I still had to take a loan in order to purchase your cookware. Maybe you'll offer it again down the road, but when you're ordering big price items like this, and you're a senior on a very limited budget, that $30 would have really made a difference. Don't play games with us. Give us discounts we can use whenever we need them; give first tiners a bigger discount for trying you out. Senior discounts would be nice. Sign up for emails and phone texts - give a stackable discount. Life is too expensive right now.

Ease of ordering! I would have given you 5 stars but you do not have Paypal as an option of payment!!!!!!

On July 6th I ordered a pan from Taima Titanium. After ordering, they offered me more pans at a discount. I planned on choosing decline this offer and by accident accepted it. I contacted the company the next day via email and was told it was too late. I was told I would have to receive the pans and then return them. Once I had all the pans, I contacted them again to inquire how to do the refund. They said I needed to take a picture of all the pans I wanted to return to prove they weren't used. I said I would not even open the box and that they would still be sealed and returned. They insisted I take pictures so I had to open all the boxes, lay out the pans and take pictures. I sent the pictures on August 13th, which was only a few days after receiving the pans. I received an email on 8/24 saying that they got the pictures and would be issuing a refund. Did not get a refund so I reached back out to customer service on 9/11 &9/23. I was thanked for my patience and told it was in process. On 10/3 I was told the refund was approved And that I should be seeing my $534.24 soon. It is now October 23rd 2026 and I have still not received my refund. I have filed with the better Business bureau and have filed a complaint with my bank. The sad part is that the small pan I kept, I really liked.. eventually I would have ordered more pans but I will never deal with this company ever again. And I suggest nobody else deals with this company. Good product with horrible customer service.