I'm using Youprice- sfr network since Dec 22. I traveled several countries in the EU zone and it works well everywhere. Check yourself if SFR or Orange has a better covering in your area. The custom... See more
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I was going going to move from YouPrice to Sosh in France because im not a fan of MVNOs particularly with customer service however I had an issue with the portability code. Their service desk was quic... See more
I had 2 situations: First: I did not receive my SIM card at my home address. However, after contacting the support team, they immediately send a new delivery and I received the SIM card the next da... See more
Fast response to change my delivery address. Also received phone call to reassure me that my sim card will be delivered to the delivery address (instead of billing address)
Company details
About YouPrice
Written by the company
Une équipe d'experts dédiés : YouPrice vous assure un SAV
et un suivi client réactif et
efficace.
Un service performant : YouPrice vous garantit une
prestation de qualité grâce à ses
réseaux partenaires.
Des offres personnalisables : YouPrice vous propose des
forfaits adaptés à votre
utilisation.
Contact info
189, Rue Solférino, 59000, Lille, France
- support@youprice.fr
- www.youprice.fr
4.5
Excellent
7K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 0% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Failed attempts to sign up.
It's now 3 weeks ago that I considered signing up. Simple questions about the plans were answered by email with 'let us call you'. Then after a failed payment (no feedback whatsoever), a successful payment did not lead to receiving a sim card. I received an email request for unspecified 'extra info' - leaving me ready to sign up with a competetor, after weeks of no mobile internet in France. *edit: this trustpilot review was handled within 2 days, still no answer to my emails :)
6 July 2026
Unprompted review
Tough experience, hope, it will get better
Got simcard later then expected. Because of this will manage to install it only at the end of the week (delivery was on Monday). Can't wait to check connexion, but for now I'm enjoying a week without simcard
1 July 2026
Unprompted review
Fast response to change my delivery…
Fast response to change my delivery address. Also received phone call to reassure me that my sim card will be delivered to the delivery address (instead of billing address)
31 March 2026
I really love youprice specially orange…
I really love youprice specially orange 🛜
4 January 2026
Unprompted review
Reactivitee
22 November 2025
Super merci beaucoup
25 November 2025
Unprompted review
quick response
I had a problem with the courier and they responded very quickly and resolved the problem
3 November 2025
nullissime
1 June 2025
Unprompted review
Assistance during SIM lock
They assist me very well while my SIM was locked. Quick response and quick delivery.
24 March 2025
Unprompted review
J'ai posé une question par ticket et en…
J'ai posé une question par ticket et en 15 minutes j'avais ma réponse.
Merci youprice
18 October 2024
The first SIM card is lost
The first SIM card is lost, but YouPrice resend me a SIM card for free. Thanks so much.
17 October 2024
Fast reply, PDF reading problem
The customer reply is soon and fast. however, it seems that their system has some problems with reading the PDF, but not a big deal. Overall fast and good experience.
17 October 2024
Delayed eSIM Confirmation and Poor Customer Service
I subscribed to an eSIM on the 19th of Mai and still haven't received confirmation. Their responses to my emails take a week, and we cannot call them to resolve the issue promptly. They asked for additional information in different stages instead of requesting everything at once. I have now asked for my data and request to be deleted. Dont be in a rush...
10 June 2024
Unprompted review
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