Wolt Reviews 

I reported this the same day through Wolt’s in-app customer chat, with photos attached showing the plug failing to seat, following their own stated process for defect claims. Support escalated it to the store. A few hours later I was told a refund would not be issued, no reason given despite asking directly.

This contradicts Wolt’s own Terms of Service, which state that customers are “entitled to reimbursement” for a defective or non-conforming product. It’s a €9.99 item. I wasn’t asking for anything beyond what their own policy promises, and I still had to escalate to a bank dispute to get it resolved.

What frustrates me most isn’t the faulty product itself, that happens. It’s a company refusing to stand behind its own written policy when the customer did everything asked of them: reported it fast, provided evidence, and made a simple, reasonable request.

If you use Wolt Market, be aware that a defect isn’t necessarily what they’ll treat it as, even when their own terms say otherwise.

Very very bad in Vlora Albania. The Indian driver was dirty and I threw my food away. Don't order here.

Unfortunately the food ordered wasn’t good quality though it’s an high rated in WOLT
So cannot trust them as we ended up binning all items ordered as the food was soo bad and the customer service didn’t do much

I worked as a delivery driver for Wolt for over two years. After I left, I requested my "Arbeitsbescheinigung" (employment certificate) as required by German law (§ 312 SGB III) via email on July 18, 2026, and again on August 7, 2026.

To this day, I have not received this legally required document. This is not just about bureaucracy; it represents the complete disregard for drivers that I experienced throughout my time with the company.

The working conditions felt exploitative, and unfortunately, nothing has changed since I left. The poor treatment of drivers is systemic. I am giving them a little more time to provide the document, but if I do not receive it, I will be taking legal action against Wolt.
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Ich habe über zwei Jahre als Fahrer (Kurier) für die Firma Wolt gearbeitet. Am 18.07.2026 und erneut am 07.08.2026 forderte ich die Firma Wolt schriftlich per E-Mail auf, mir eine Arbeitsbescheinigung gemäß § 312 SGB III zuzusenden.
Bis heute habe ich dieses gesetzlich vorgeschriebene Dokument nicht erhalten. Dies zeigt die ganze Misere bei Wolt: Die Behandlung der Fahrer ist seit meinem Ausscheiden unverändert respektlos.Es ist nicht nur die fehlende Bescheinigung, sondern die generelle Missachtung der Rechte der Fahrer.

Ich werde Wolt noch eine kurze Frist setzen. Sollte das Dokument bis dahin nicht vorliegen, werde ich rechtliche Schritte einleiten und Klage gegen das Unternehmen einreichen.

Absolutely terrible service. I ordered groceries, and my order was delivered to an address I NEVER provided. I never received my groceries, and they refused to refund me. Customer support kept repeating, “This is all we can do,” while doing absolutely NOTHING to help.
They took my money and delivered nothing. Absolutely unacceptable. Stay away from this service!

The most ridiculous customer experience. They delivered the wrong order and not only they tried to sell me Wolt credits instead of a refund but also suggested that it is ln me to throw away the food that I dis not order in the first place.

Absolutely abhorrent application. They removed my account because they took my money with no resolve after they delivered me the incorrect food which was falsely advertised. My autoimmune condition was not adhered to nor respected. I feel robbed of my valuable time and money. Disgusting establishment should be reprimanded for their wrongdoings.

Never again. I was ordering from wolt on a weekday night because I was too lazy to cook and it got stolen. My order was not even contactless. The driver was not even ringing my bell, he was instead just leave my food at the main entrance door. Even though I went down 1 minute after seeing the picture, my food was gone. I asked for a refund and immediately got rejected. Apparently, it is enough for the driver to take picture and just leave. I will never order from this platform again.

Food arrived cold for the second time in a week, delivering times not accurate, customer service don’t care

The worst service ever!

Could someone open another company to compete with them and take them to the group...

I spent my time waiting for support, only to receive a copy-paste answer that ignored what I actually asked. Then, when I clarified my question, I was left waiting again with no response. If you don’t know the answer, tell me you’re investigating it. Don’t waste my time by answering a different questioN

Every bad review on here could have been written by me! I have personally experienced each and every one of the things commented about! Today was the last straw when I received a dripping bag with a cup of coffee laid on its side and was asked 'is the coffee damaged?'... no of course I love to suck my coffee out of the paper bag and off the wall of my property!! Stupid question but it is about the level I have come to expect from Wolt Customer Services.

I do feel sorry for some of the venues sometimes though as it's not always their fault and they end up having to pay for replacements for crappy delivery service

They are together with Telekom Moments but none of them has checked the dictionary of the Macedonian language. They say that it is clearly stated that you can only use one code for wolt +, unfortunately that is not the same as being able to use one code, ONLY ONE TIME. And i spent hearts to purchase code to find out I cant use it. And their support is useless i swear to God. The worst customer support ever

Always late. Ordering food on one time, and they always delaying. Need to wait 1-2hours more than it says. Last time Im ordering something from them

4/5 orders wrong or missing items! The experience is horrible. Support doesn't take accountability and rarely give compensation for the mistakes made. It's like it's their money and I WAS NOT AFFECTED! If I could give 0 stars, that's what I'd do.

I orders food at 21:30 the restaurant closes at 23:00, and the order was accepted, I paid, I also paid a tip for the delivery and a extra fee for priority, and after waiting 2,5 hours, they decide to cancel the order. It was 00:10 when they notified us about the cancellation, there was nothing open, zo we waisted 2 hours for nothing. I don’t recommend ordering from this place. I’ve never had a more horrible experience.

Horrible service, no direct answers, delivery drivers take forever to arrive, cold food, not even the food you ordered, I can go on for hours, stay far away

The worst customer service and the attitude, arrogance, screening people, mentioning about their team, this is very typical failed example of as a working group. They only care how to protect from non-existing threat from outside like AfD, spreading false threats within their group, start non-working instead just exist and get salary
They never solve your problem, they will screen who you are, what records you have in the chat history, start saying things with 100% FULL judgement from their own conclusion
NEVER USE THIS APP DELETE for your mental health