Wayfair Canada Reviews 

Buyer beware of New rewards if you decide the very same day you will not buy enough to warrant the program they KEEP YOUR MONEY it is in fine print I am not impressed with people who steal money from people com on
Audrey
So the company that being wayfair reached out to me they want more info plane and simple there is no where that says you dont get your money back oh sorry there is in small print I cancelled within hours of this huge mistake then a person sent me a email with the wrong amount cant get that right so I closed everything off from them that is not customer service I guess they need the money lesson learnt on my part amazon at least gives your money back enjoy it wayfair I will give you lots of free advertising

Worst customer experience ever. Order something that stated made in Canada - I am in Canada despite the location stating otherwise. Get the confirmation email less than 24hours later stating it is "clearing customs". When I contacted to complain and cancel the order, they advised they couldn't as it was in transit. After multiple back and forths, they said it was cancelled and I got an email stating I would get a refund in 3-5days. Contacted multiple time during the next 10 days as still no refund. Spent over an hour talking to WhatsApp and then I er an hour on hold TK be told they couldn't do anything as I had raised a dispute with Paypal. Then get an email today saying my order is being delivered?! They refused to do anything and I am still waiting for them tomreply.about arranging a collection as I am not paying to return an item I cancelled two weeks ago, which they originally said I would need to do.

Would NEVER use Wayfair, ever.

My husband ordered two vanities from Wayfair, for our two bathrooms delivered in two different days, first one brought up to our unit in a condo , second one was just left in the lobby, my husband offered them tips for taking it up in the elevator, first delivery accepted the tip $70, second delivery, denied, both me and my husband are seniors, my husband is 80 years old, on my way back from work, I helped him out to take the 100 kilos vanity, to the elevator by pushing , considering I have a bad back problem with Sciatica and my husband age , it’s not acceptable these kind of deliveries without noticing the customer age or situation, I got critical back pain and almost paralyzed and can’t get to work and my husband is exhausted from the job, shame, even the best deal, from Wayfair does not worth the consequences, I have to talk to a professional for this situation and the harms of zero customer service from company .

From the begining all is lie.Order in Toront,Canada and on the site was "in the store".The store is in the Burlington 40 km from my place.On the site was delivery June 2nd.After when I place the order I got email that the delivery will be June 7 to 11 and today when I try to find out the date popup thet the date will be June 12 to 16.When I try to talk the company on the phone all was only saying that they are very sorry and they understand but that all.They are in US and the stuff is coming from the US.I will never buy anything from this company and I am so sorry for thetex victims of this scam.

Ordered a bench and it arrived missing necessary parts and with doubles of the wrong parts. Notified Wayfair same day they said would send a replacement. Sent the replacement to CHINA not Canada sent another said it would take a month to arrive. Then said it was delivered 3 days later but it wasn’t and have ignored all attempts to contact since. Garbage company.

Wayfair is a fraud and scam company. Customer service is very dissatisfactory. Dulee S was on call but was of no help. I ordered a couch in beige colour for $214.99 before taxes as it was on sale at their website. Next day they cancelled my order saying product is not available in the email. But to my surprise that product was still available but at very high price that is $879.99 before taxes. I have all the evidences of the product I ordered, the price, size, colour and description of the product. I called customer service and they said that it was the price error on the system. First of all, your email gave some other reson saying product not available, your website showing a different scenario that product is available and your customer service giving completely different reasons, this is false information and deceiving the customers. Secondly, this is not my problem if it was a price error as this your system failure, not my fault. In canada, if product is listed with a particular price at the time of purchase, irrespective of error in the system you are supposed to sell that product even at the wrong price you quoted with the product at your end.Moreover, your email said something else, it never stated price error. No matter you refunded money back or not, you cancelled my previous order on wrong and false basis. I asked them to sell the product on the same price I bought that day because that was the price listed on your website that day and you confirmed my order by email. But 'Dulee S', this is the name customer service man told me, I don't know whether the name is true or lie, it can be either, but taking a scenario if his name is correct, he said all I can do is give 10% off coupon on website for next purchase. This is so unfair and unjust. This is not the fair customer service. When the product was and is available you should provide me the product at the price that i bought for earlier. Also I asked Mr. Dulee to transfer the call to the manager as I was not convinced and satisfied with the solution they were providing me with, but Mr. Dulee said there is no other platform above and where I am calling now this is the highest platform, so no further calls can be transferred. He said the only option I have is I can get 10% off coupon for next online purchase with wayfair whereas I wanted the product for the price I earlier was getting on May 25, 2026 at the time of purchase as the product was never out of stock as this was the reason given to me for the cancellation of my order. I have all the evidences and proofs and will file their complaint.

Very poor quality, plus worst part is that they use FedEx, which is the worst courier company on the face of this planet.

After ordering an advertised item, Wayfair accepted payment, but subsequently cancelled my order due to "product no longer available". Meanwhile, the item was reposted to their website at three times the price. This is misrepresentation and breach of a legal purchase contract. Instead of honoring a legal contract, they offered a 10% discount coupon. Shop elsewhere.

Wairfair furniture is GARBAGE guys don't listen to the false advertising online Spotify ect. Its more than likely made in a sweatshop. I got a couch that was made of plywood, cardboard and infested with bed bugs for $500 and the bed frame and headboard i got stripped the hardware out of the cheap particle board material for no reason. My wife and I are 150lbs each. Not a large build at all. You are paying top dollar for TRASH . DON'T LET THEM RIP YOU OFF!

Worst delivery experience I’ve had. The delivery team dropped the couch on the ground and left it in the driveway after arriving over 3 hours late. They also refused to bring it into the room, despite me explaining that I recently had hand surgery and the couches were extremely heavy. Very disappointing service and lack of consideration for customers.

Poor quality of furniture and no warranty. Should have bought from a reputable furniture store would have cost the same plus warranty for a year.
Buyer beware....don't do it!

I ordered a lovely accent chair from Wayfair. The chair arrived and the velvet seat had scuff marks on the fabric that wouldn't brush out. I was able to talk to a customer service agent online and they are replacing the chair seat and I get to keep the damaged one! Years ago, I had similar results with another piece from Wayfair and they are amazing with their customer service. Very helpful and fast replacements. I was also able to get a small discount on same chair for the inconvenience. The products are excellent quality and shipping is fast. Whenever I'm looking for a special item, I always go to Wayfair first!

First, I never write reviews but after spending a couple thousand dollars on a sectional from wayfair 1.5 years ago it looks like trash. The cushions have lost shape and the material is all stretched. I reached out to customer service and they were completely unwilling to help me because my warranty was done?? My warranty on a couch that’s not even 2 years old. And for reference it’s barely used. They didn’t ask to see video or pictures of how terrible the couch looked. They just said nothing they can do.

Just be very careful when you buy from them… if you do. I would trust any other company, not wayfair. The absolute worst customer service. And I’m not blaming the representative I spoke with I know it’s not their fault but come on wayfair do you really think a couch should only have to hold up and look good for a year? Do you think a couch needs to be replaced every 1.5 years because it looks so terrible.

This company is extremely bad with keep there word on delivery(2 weeks late), boxes showed up damaged and left out in the rain with no plastic or delivered in location that was requested for. Will tell friends and family beware...

The item l ordered is behind on its arrival date, they say it is held up at customs. I received an earlier email on tracking and it said it had cleared customs. Also the item is now advertsed for $30 less than l paid for it and they will not give me a credit for the difference.
Order #3936337406 ordered June 27

Totally dissatisfied with the entire experience. Bought a sectional sofa and was unable to change the incorrect delivery address one hour after ordering. Tried to cancel order but was told that it was impossible and that the order would be returned and refunded if no one at address. What a waste of time and money. Customer service was sympathetic but not helpful. Will never be buying furniture ever again from Wayfair.

We are extremely dissatisfied with Wayfair. Their so-called solution felt like a typical large company's dismissal of a small customer. The item we received was damaged—its leather was badly scraped on the inside of the chair. Unfortunately, we had already recycled all the packaging before noticing this issue. When I contacted them, they initially offered a 20% discount. I explained that the product was in no condition to resell and that 20% was completely unacceptable. After some back-and-forth, I was promised a full refund if a team could come and prepare the chair for return shipping. Later, I was sent a FedEx pickup notice, only to find out I was expected to wrap the chair myself. I’ve now cancelled the return and will keep the damaged chair as a lasting reminder never to buy from Wayfair Canada again. I won’t recommend them to others and will actively discourage anyone from shopping there.

Following an incomplete product delivery and multiple service issues, I was given the option to cancel the original order and place a new one. As compensation, I was offered a 10% discount on a future order, which I was told could be applied when reordering the undelivered product. However, when attempting to place the new order, the 10% discount could not be applied. After spending more than one hour with Customer Service, I was informed that they could not offer more than a 5% discount. This was confirmed even after escalation to a supervisor. The situation was highly disappointing and raises concerns regarding the consistency and fairness in the application of the compensation that was originally offered by Wayfair. My friends warned me that Wayfair was not as fair as it promotes itself to be, and based on my experience proved them right.

most horrible service I ever received, I ordered computer desk which came defective with uneven table legs, it would be really dangerous to keep it in my house, since not only it would brake my computer, it can kill my cat or hurt me personally, I called customer service, and was on the phone with 3 different people, the response I got they would investigate, it is nothin to investigate if they are selling defective product, and now I can not even get my refund.

The very worse. I ordered a sectional it came all damaged I tried to return it nope. Now I’m out 1600$ and the sectional didn’t even last 2 years. Buyers BEWARE 😡😡😡😡😡😡😡😡🤬🤬🤬🤬🤬🤬🤯