VistaPrint USA Reviews 

7,016
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Evaluating 2,687 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptional customer service and the helpful, professional staff who assist with designs and orders. Many highlight the high quality of products, noting true colors, sharp logos, and durable materials that meet expectations. Reviewers frequently mention the ease of the ordering process and the quick, reliable support, making their overall experience very positive. Conversely, some customers noted product quality issues, including incorrect colors, dull prints, or designs not matching the preview. Others experienced order fulfillment problems, such as items shipping separately, missing parts, or incorrect deliveries. A few reviewers also reported dissatisfaction with customer service, mentioning dropped interactions or poor inter-departmental communication.

What people talk about most

Staff

Customers had positive experiences with staff, frequently praising their helpfulness, patience, and... See more

Customer service

Reviewers mention positive feedback about customer service, highlighting that the team is kind, responsive,... See more

Product

Clients share ambiguous opinions on product quality and accuracy. Many customers praise the high quality of... See more

Order

People report ambiguous experiences with order, with some customers praising helpful assistance with order... See more

Service

Consumers find service to be positive, with many reviewers expressing satisfaction with the help received,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The Vista Print process and products are top-notch! The process to set up your item(s) is incredibly user-friendly, allows for easy custom creation, and is transparent about pricing and guidelines. Yo... See more

Company replied

Rated 5 out of 5 stars

I had the pleasure of working with Maya S. working on designing a Premium Business Card for my new company. I was struggling with adding the Logo on one side and then the Head Shot with company deta... See more

Company replied

Rated 5 out of 5 stars

We ordered 40 oz white tumblers with our logo through Vistaprint, and we are genuinely happy with how everything turned out. The tumblers themselves feel really solid and high-quality. The size... See more

Company replied

Rated 5 out of 5 stars

Excellent productive experience with Charmaine. She understood the mission and came prepared so all we needed to do was modify the design slightly. I'm super happy with the outcome and impressed with... See more

Company replied


Company details

  1. Digital Printing Service
  2. Business to Business Service
  3. e-Commerce Service
  4. Graphic Designer
  5. Prints and Signs Store
  6. Promotional Item Store

Written by the company

VistaPrint helps small business owners create expertly designed, up-to-date custom marketing – the assortment of products they need to look and feel professional, prepared and plugged in. We offer a wide range of customizable small business marketing products; real-time access to expert ideas and assistance for people who need a hand; and a simple, straightforward experience for those who know exactly what they want. When we put it all together, our customers can easily design a consistent, cohesive look that carries across their entire business, whether they operate in-store, online, on-site or on the go. With that, they can walk through a door with confidence, know they can keep up with the competition and make things happen right now.

There's no business like your business.

Written by the company

At Vista, we love that about you. We’re here to help you and your business stand out, from print to design to digital. If you can dream it, Vista can help you create it.

Contact info

4.5

Excellent

TrustScore 4.5 out of 5

7K reviews

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4.5

All reviews

(7,016)

2,633 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Thank you

Thank you, Jino J for helping me with my order. I really appreciate your product suggestions and your assistance with reducing my shipment cost. Great customer service, you went above and beyond to help me when you didn't have to do do. Thank you!

22 July 2026
Unprompted review
Rated 1 out of 5 stars

Ever since they started using Canada the quality and shipping issues are a no go.

At wits end - Ever since they started using Canada as a source for their printing I've had 3 negative experiences. I've been using VP for at least 15 years for printed goods and was highly satisfied however I'm done. The last batch of cards I ordered and the magnet cards are dull in color and flat compared to the color of the last batch of cards and evidently NOW I can't order anything sent to a PO box. Well, that's a game changer for me. Guess what? In rural America people have PO boxes. They don't have a choice. Customs in Canada can't handle that? Ridiculous. Get an American source. So now I can't order my items sent to a PO box. I had to have my order sent to an employee who has a street address. This is ridiculous. Will not do this again. Find another source for printing. When you were using Miami the quality was better and NO shipping issues. Your quality and service is circling the drain.

20 July 2026
Unprompted review
Rated 5 out of 5 stars

Amazing customer service!

I printed a magnetic sticker for my truck. Turns out that my truck's doors are aluminum, so the magnets didn't stick. Their customer service gave me merchandise credit back, and even created a vinyl truck decal with the magnet's design for me. Amazing customer service.

21 July 2026
Unprompted review
VistaPrint USA logo

Reply from VistaPrint USA

Thank you for sharing your experience! We're so glad our Customer Care team was able to find a solution that worked for you. While we're sorry the magnetic sign wasn't compatible with your aluminum truck doors, it's wonderful to hear that the merchandise credit and custom vinyl decal helped turn things around. We truly appreciate your kind words and are delighted that you had such a positive experience.

Rated 5 out of 5 stars

I’m so glad to know vista print…

I’m so glad to know vista print considers eco friendly materials and always goes above and beyond in customer service.

22 July 2026
Unprompted review
VistaPrint USA logo

Reply from VistaPrint USA

Thank you for your kind words! We're delighted to hear that you appreciate our commitment to offering eco-friendly materials and providing excellent customer service. Your feedback means a lot to us, and we're grateful for your support.

Rated 5 out of 5 stars

getting my business cards and flyers…

getting my business cards and flyers for my brand new business was super easy and I chatted with Xyrus Anthony P, he was soooo knowledgeable and helpful. He help me finish everything with full confidence. Prices are great. Will be doing business with them from now on.

22 July 2026
Unprompted review
VistaPrint USA logo

Reply from VistaPrint USA

Thank you for your wonderful feedback, and congratulations on your new business. We are thrilled to hear you found the ordering process easy and that our Customer Support team provided knowledgeable and helpful assistance, giving you confidence every step of the way. It is also great to know you were happy with our pricing. We truly appreciate your support and look forward to being part of your business journey for years to come.

Rated 5 out of 5 stars

I spoke in a chat about making changes…

I spoke in a chat about making changes & they got it done in a few minutes change things a little & made my card look better.

22 July 2026
Unprompted review
VistaPrint USA logo

Reply from VistaPrint USA

Thank you for your feedback. We're pleased to hear that you're happy with the support received and that we could help with making changes to your product in a timely manner.

Rated 5 out of 5 stars

Jael was absolutely wonderful to work with!

Jael was absolutely wonderful to work with! From the moment our chat began Jael was kind, patient and very understanding. Jael took the time to review my order and the photos I sent, quickly identified the issue and immediately offered a free replacement.

What I appreciated most was how easy Jael made the entire process. Jael kept me updated every step of the way, answered all of my questions and made me feel like my concerns genuinely mattered. That's the kind of customer service that keeps people coming back.

Thank you, Jael, for your professionalism, kindness and outstanding support. You turned what could have been a frustrating experience into a great one. I really appreciate all of your help!

20 July 2026
Unprompted review
VistaPrint USA logo

Reply from VistaPrint USA

Thank you so much for taking the time to share such a wonderful review.

We are absolutely thrilled to hear how Jael turned your experience around and provided you with such kind, patient, and efficient support. Resolving your issue quickly while making sure you felt heard every step of the way is exactly the level of service we strive to deliver.

We will be sure to pass your lovely compliments along to Jael, it will surely make their day! We look forward to assisting you again soon.

Rated 5 out of 5 stars

The Agent Josie Marie P. was awesome!!

Josie Marie P. came on and was so very helpful and patient. She answered all of my questions, and offered ANY possible help that I may have needed. She even suggested some things that might make my designs better, so I appreciate all of her kindness and professionalism!

21 July 2026
Unprompted review
VistaPrint USA logo

Reply from VistaPrint USA

Thank you for sharing your feedback on your recent customer service experience. We are delighted to hear that Josie Marie P. was able to assist you with such patience and professionalism.

It is wonderful to know that she answered all of your questions thoroughly, offered additional support, and even suggested ways to improve your designs. Your recognition highlights the dedication we strive to provide in every interaction, and we truly appreciate you taking the time to acknowledge her efforts.

We will ensure your kind words are shared with Josie Marie and our wider team, as feedback like yours helps us continue strengthening the quality of our customer support.

Thank you again for choosing VistaPrint. We look forward to providing the same level of care and commitment in all your future projects.

Rated 5 out of 5 stars

Mediea G was helping me and she was…

Mediea G was helping me and she was amazing! I wish every time I talked to customer service I would talk to Mediea

21 July 2026
Unprompted review
VistaPrint USA logo

Reply from VistaPrint USA

We are delighted to hear that Mediea G was able to assist you and that her support made such a positive impact.

It means a lot to know that her attentiveness and professionalism stood out during your customer service experience. Recognizing team members who provide exceptional care helps us reinforce the level of service we aim to deliver consistently.

We’ll be sure to share your kind words with Mediea and our wider team so that we continue building on this standard of support.

Rated 5 out of 5 stars

Melanie was incredibly helpful and went…

Melanie was incredibly helpful and went above and beyond to fix my design. She was patient throughout the entire process and gave me plenty of time to download a new file without making me feel rushed. She also offered valuable design suggestions that made the final product even better and guided me through the checkout process with ease. I truly can't say enough about how helpful, knowledgeable, and professional Melanie was. She made the entire experience stress-free, and I sincerely appreciate her outstanding customer service.

21 July 2026
Unprompted review
Rated 5 out of 5 stars

Carrier Issue

I received an email from UPS saying the package I was supposed to receive was damaged, and I immediately reached out to Vistaprint as I had a deadline. Within a minute, my issue was resolved without having to ask; a new order was processed, and I was reassured that my package would arrive in time. This made it a lot less stressful, and having a resolution within 5 minutes of reaching out is even better.

21 July 2026
Unprompted review
VistaPrint USA logo

Reply from VistaPrint USA

Thank you so much for sharing your experience with us.

We know how stressful it can be to face a shipping issue, especially when you are working against a tight deadline, so we are thrilled that our team was able to step in and turn things around for you within minutes. Ensuring your order arrives on time and taking that stress off your shoulders is always our top priority.

We truly appreciate your feedback and your business, and we look forward to helping you with your next project.

Rated 5 out of 5 stars

Mediea had excellent customer service!

Mediea had excellent customer service!! My product was received damaged and she and VistaPrint made it right. I will be using them again!

21 July 2026
Unprompted review
VistaPrint USA logo

Reply from VistaPrint USA

We’re thrilled to hear that Mediea was able to provide excellent customer service and help make things right after your product arrived damaged. We truly appreciate your understanding and are glad we could turn the situation around for you.

We look forward to supporting you again with your future projects and helping bring your ideas to life!

Rated 5 out of 5 stars

All my issues were,addressed in a…

All my issues were,addressed in a professional manner.

21 July 2026
Unprompted review
VistaPrint USA logo

Reply from VistaPrint USA

Thank you for your review submission. We're so happy you had an amazing experience with customer care, and we look forward to doing business with you again.

Rated 4 out of 5 stars

A Major Issue that Kemoy solved

There was an issue with my order that I was never alerted too, which was very concerning. However, when I spoke with Kemoy Willie, my personal advisor, she was incredibly helpful and went out of her way to solve all of the issues. Thank you Kemoy, I hope VistaPrint treats you as well as you do customer service. I was ready to never use them again and you restored my faith in the company. Everyone ask for Kemoy Willie when needing an advisor on your orders.

21 July 2026
Unprompted review
VistaPrint USA logo

Reply from VistaPrint USA

Thank you for taking the time to share your experience. We’re sorry to hear that there was an issue with your order that caused concern, but we’re so glad to hear that Kemoy was able to step in and provide the support you needed. We truly appreciate your kind words and will be sure to share your recognition with Kemoy and the team.

Rated 5 out of 5 stars

The best at what they do!

If you are a new or existing business, there is not a better company out there that can handle all your business card needs! They always go the extra mile for us and make sure we are happy with the quality and pricing of our business card and logo needs.

8 July 2026
Unprompted review
VistaPrint USA logo

Reply from VistaPrint USA

Thank you for taking the time to share your feedback with us. We're delighted you're happy with the quality of the cards.

Rated 5 out of 5 stars

⭐⭐⭐⭐⭐

⭐⭐⭐⭐⭐

Ellen Joyce T. was absolutely outstanding. After spending over five hours troubleshooting this issue and working with four other representatives, she was the first person to truly listen to what I was explaining instead of having me repeat the same troubleshooting steps.

She took the time to understand the problem, had me upload my design to My Projects, and identified a solution that no one else had suggested. Her patience, professionalism, and willingness to think beyond the standard script saved me from having to rebuild an entire 12-page booklet.

Ellen's customer service was exceptional, and she completely turned around what had been a very frustrating experience. VistaPrint is fortunate to have someone like her on the team. Thank you again, Ellen!

21 July 2026
Unprompted review
VistaPrint USA logo

Reply from VistaPrint USA

Thank you for taking the time to share your feedback with us. We're very happy to hear that you're pleased with the level of service receive from our representative and that she could help with getting the matter resolved.

Rated 5 out of 5 stars

I was having trouble getting my custom…

I was having trouble getting my custom label to work with Vista Prints products. Jacky in customer support was able to help me get the products I needed correctly placed on the template. Without this support I would have left the shop frustrated. Thank you Jacky and Vista Print

20 July 2026
Unprompted review
Rated 2 out of 5 stars

2nd time they've messed up my order

2nd time they've messed up my order! Printing on my business cards is so small you can't even read it. 60 bucks spent for something I can't even use! Used to love ordering from here but now I have to take my business somewhere else?

20 July 2026
Unprompted review
VistaPrint USA logo

Reply from VistaPrint USA

Thank you for taking the time to share your feedback. We're truly sorry to hear that your recent business card order did not meet your expectations, especially after you've trusted us in the past.

We understand how frustrating it must be to receive business cards with text that is too small to read, making them unusable. We also regret that this is the second time you've experienced an issue with your order. This is not the level of quality we strive to provide, and we sincerely apologize for the disappointment and inconvenience.

We’d like to help make this right, and we’ve sent you a separate email requesting further information so we can better assist you with this.

Rated 5 out of 5 stars

Personal Service Superstar!

The attention to detail and the personalized service to ensure your order is perfect is outstanding.

17 July 2026
Unprompted review
VistaPrint USA logo

Reply from VistaPrint USA

We're delighted to hear that you had such a positive experience and that our attention to detail and personalized service stood out to you. Our team is committed to ensuring every order meets our customers' expectations, and it's incredibly rewarding to know those efforts made a difference. We truly appreciate your kind words and your support, and we look forward to helping you with your next project!

Rated 5 out of 5 stars

Exceptional Customer Service

Kemoy Willie made my day. I had a concern about my order and she took the time to resolve the issue. I was completely satisfied with the service and will continue to use Vista Print simply because of how she made me feel. Both, the quality of service and products were excellent. This is not my first time placing an order with Vista Print and will not be my last.

20 July 2026
Unprompted review
VistaPrint USA logo

Reply from VistaPrint USA

Thank you so much for taking the time to leave this wonderful review.

We are absolutely thrilled to hear how Kemoy Willie took such great care of you and turned your concern into a fantastic experience. Providing attentive, caring service is what we strive for every single day, and hearing that they made your day truly means the world to us. We will be sure to pass along your kind words to Kemoy.

Thank you for being a loyal VistaPrint customer. We are delighted to know you love both our products and our service, and we can’t wait to help you with your next order.

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