viagogo Reviews 

great platform! i always had a good experience with viagogo

Everything went smoothly, only thing to mention - I would prefer it, if I received the tickets a bit quicker, just for my piece of mind.

Great price. Instant transfer. Excellent experience!

Ticket came in a few minutes and everything was ok

Everything was smooth and concert was amazing!!!

Delivered FIFA tickets with ample time prior to the match, even the trip. Viagogo has always fulfilled my ticket orders, only once did I purchase a ticket that the seller did not fulfill, and I was given another ticket for the same event/same date by Viagogo. My experience has been positive.

I did not hope to get my ticket as it was a huge event and I knew the availability was really low, so I wasn't surprised when the ticket I had reserved did not arrive... But then Joy from Viagogo managed to find a much better ticket for me as an alternative! The staff was super kind and 100% available to solve my problem and thanks to their excellent job I had an amazing experience!

everything was easy, simple and secure

I’m waiting for my refund. Seller sent the wrong section/seat from what I selected. It’s also noted in the email receipt.

I’m happy with my purchase. The tickets were real, and we had no problems getting into the concert. I was a bit worried because I had heard some bad things about the website, so I wasn’t sure if the tickets would be valid. But everything went well in the end.

Simple to use and even better now that prices are displayed with all fees included.

The ticket purchase and transfer worked out smoothly!

Honestly I heard a lot of bad experiences after I purchased my first ticket but...I kept in touch with viagogo constantly at all times ,I had a good support till the very last till my event date.....when viagogo noticed an issue with my ticket they replaced it instantly....which I was extremely glad.....if I would give an advice for other people I would say PLEASE look for trader sign and instant download sign before purchasing a ticket and always keep in touch with customers service to monitor your ticket situation.

i was a bit uncertain as i’d never heard of viagogo and because it’s an american website, however it was a very smooth process and i got my tickets as soon as i purchased them

I did not receve my ticket as I was suposed to, I contacted costumerservice and they got me a new better seat, I receved my new ticket 1,5 hrs before the show. So it was stressfull but great in the end.

The process was pretty straightforward with smooth timing

Never got the tickets I bought.
Thought I was lucky when I secured my husband and I tickets to a sold out event 3000km from our house.
Spent more than 5 hours, app. 20
Emails, and had at least 4 different chats with customer representatives who all promised me that the tickets were on their way.
Was sent the same tickets twice (which carried the sellers’ names and we could therefore not use). They even told the sellers our personal email address and had suggested that we just used their (hence: fake) IDs to get in.

Finally caved in 2 hours before the event and requested a refund. Not sure if we get that either.
So disappointed to have travelled here and looked forward to a great concert only to be left without any tickets nor explanation.
Would NEVER buy tickets nor trust their internal processes again.

Thanks Viagogo, making my dream come true to see my favourite group perform. We received our tickets on-time and there were no issues. The price of the tickets are not that expensive for someone like me who was not able to purchase tickets on the general sale. Viagogo gave me that chance to be able to go to the concert.

I had no problem with the tickets, everything went smoothly. I also bought tickets on viagogo for other concerts and everything was great