VanSprint.nl Reviews 

Communication was fine until my bike reached the DSV depot in Mechelen. From that point onward, the entire delivery process became completely unacceptable.

A delivery appointment was confirmed, but nobody showed up. No call, no explanation, and no follow-up.

During the following two weeks, I contacted the VanSprint service desk several times by email. Despite the seriousness of the situation, I received no meaningful response and no solution.

The week after that, I received three separate messages stating that my bike would be delivered. Every single time, the delivery failed. The tracking system then showed misleading excuses such as “not delivered” or “refused by receiver.” I never refused any delivery.

The final incident was the worst. A delivery van stopped directly in front of my house. I saw the driver check inside the van and then drive away without even attempting to ring the doorbell. At exactly the same time, I received a notification claiming that the delivery had been refused by the receiver. That statement was simply false.

What is most disturbing is VanSprint’s complete lack of ownership. They do not appear to take the issue seriously, provide proper follow-up, or challenge DSV’s clearly unreliable delivery reporting. Instead, the customer is left chasing both companies while receiving incorrect status updates.

Based on this experience, I have lost all trust in both VanSprint and DSV. Their service has been unreliable, misleading, and completely unprofessional. I would strongly advise others to think twice before ordering from VanSprint while they continue to use DSV for deliveries.

Not impressed with how the bike arrived, how it was assembled or the customer service.
The bike arrived damaged, the bracket underneath was totally bent almost 90deg. which damaged the stand so the bike must always be held or tied down when on the train.
We had to tighten everything, we opted for a full check but clearly no check performed. The crank kept coming lose while riding, even though we tightened it often, still comes loose. I emailed 6 times for customer support and got no feedback till 5 months later, and the response was "if this problem still persists,please let me know"... no name, no apology for the shoddy workmenship, no customer support or non-response.
I DONT RECOMMEND

After only 3 years from the purchase of my VINTAGE BAD BIKE with SIDECAR, I find out after a ride on a path that the frame of the sidecar has completely broken,the company just controlled the warranty and when appurated was only 2 years they said not our problem,contact the italian house. My insurance is not paying because they said POOR MATERIAL and the only solution i could find from the phone is "buy a new One!"

So I can recommend the bike maybe,the sidecar it's a loss of money

I strongly do not recommend this company, no customer service communication at all. Not following they'r refund policy.
You like your money go elsewhere.

Ordered on 04 May; on 03 July no update received on the delivery of the order. Had to cancel the order alltogether.

The prices are very competitive but it is very likely that you will wait for weeks (even months!!) for the delivery (even though the item is marked as "Expected shipping date: 2-5 days") with little to none response from the customer service. If you don't mind the wait and the constant chore of reaching out to different customer service departments while paying a bit less, VanSprint is an "ok" option.

But personally it's not worth it, and I reccomend to stay away from this website!

[On a positive note the cancellation process was smooth.]

Good service, fast delivery, Good prices

Eovolt afternoon e-bike has had issues since I received it. Each email query I sent had delayed response just asking questions to buy time. Nothing was ever done so I had to resort to paying local retailer to help. Now just under one year my bike has no power (issues with surging power over the months). Now I have sent several emails and messages but no response. Eovolt also don’t support , only via the seller. I have to wait 3 months until I can even get an apportionment with another local retailer, which will cost me. What a big lesson learned about buying online. Never again. How appalling. Do your homework before buying from this company!

I ordered a power bank for 300€, it’s past 3 weeks - no update on the delivery, no response in WhatsApp, when calling no one is ever picking up. Looks like a scam

The worst store and customer service there is. I bought a bike about 2 years ago and last year in December I had a problem because water seeped into one of the connection sockets and this led to corrosion that damaged the main controller. I have been waiting for a precise answer for 6 months and no one is taking responsibility for anything. I decided to sue them because the bike is still under warranty. Do not buy from them or those who bought from them I hope you do not have problems with the purchase you made because they do not care if you have any problems. What a joke. If I could I would not give any stars.

10/10 I bought my bike and within a week it was already delivered. Amazing service.

Tried and tried to find a solution to purchase a speed Pedelec from them. They said that they would only deliver to Belgium if I had an address there. When i repeatedly asked if they had any pickup points or offered to organise an address in Belgium, They told me that I could pick it up in Frankfurt. For reference. They will let you purchase the bike online and put in a Dutch address. I am so glad i did not do this or i would be suffering like the poor souls that have already purchased and are having issues. I do not recommend using their service

Order placed on October 28, 2024
Bike available delivery within 2 to 5 days
No follow-up from customer service, after numerous reminder emails to find out where my order was, I finally received a reply on November 14, 2024 saying that the bike was not available, I was offered a size S instead of M
Refund within 14 days! This is unacceptable.
Move on and order elsewhere!

Good recent is because everything in that company works great. Everything what is needed you can find on website. Delivery company also works good. They keep you close with contact and information about delivery.

Save yourself some trouble and go with a reputable bike retailer!

Email after emails and calls after calls this company do not care about customer service and do not answer any enquiries!

I bought Haibike ALLTRACK 6 for a very good price, even excellent. The bike arrived in perfect condition and very well packed. The only disadvantage of buying a bike here is poor communication with customer service. I was contacted after 5 days, on the website the waiting time is a maximum of 5 days, I waited 3 weeks. The price of the bike is competitive, I recommend it.

Delivery was saying shipping in 3-5 days but it took 10 days in the end. Appart from that the bike is exactly what I ordered, brand new, in perfect condition. Transporter was also very helpful on flexibility to plan a delivery day that worked for me. Very happy with the purchase

The most horrible webshop experience ever.
Purchased a bike in june that should have been delivered within a week. Three weeks later and a bunch of excuses or new fake delivery deadlines I decided to cancel the order.

The should refund within 14 days but nothing for 3 weeks. Again a bunch of excuses.

STILL NOT REFUNDED

Not bought from them, but theor website seems quite hard to navigate. I just want to view some bike with scope to buying one, but trying to build the koga signature up on their website was too taxing!

BE AWARE NOT AN HONEST AND SERIOUS SELLER. They do not respect the terms of their return policy.
I asked for a bike with a specific technical feature. Reassured of it by the technical service I made the purchase (18/04/2024).I received an older model without this particular feature. I checked with the manufacturing company to confirm my doubt. The company told me that I had correctly asked for the return within their return policy of 14 days window. Today 04/07/2024 the bike is still in my garage. No news from them what so ever after I was also asked to remove my first review promising me to find a solution. DO NOT BUY FROM THEM.

Was looking for a Koga Supermetro and NO ONE had them in stock ... then I found VanSprint. They had it AND it was on sale. Bike arrived in perfect condition and was VERY easy to set up. Great company, great communication when I had a question about the order. A++