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Rated 4 out of 5 stars
Verified

Al momento va bene! Andrebbe specificata meglio la differenza di prezzo fra l'acquisto on-line e quello in negozio. Non sarei andato in negozio e avrei risparmiato 10 €.

Company replied

Rated 5 out of 5 stars
Verified

Its so easy to use cuz i ordered a sim online it s so fast and activated rapidly. Also great internet speed.

Company replied

Rated 1 out of 5 stars
Verified

assistenza inesistente. in serata e nei weekend è impossibile chiamare l'assistenza, e quando ci si riesce, attese interminabili

Company replied

Rated 5 out of 5 stars
Verified

Very chip to call my country, only the internet is slow in some areas

Company replied

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Company details

  1. Telephone Company
  2. Mobile Network Operator
  3. Telecommunications Contractor

About 1Mobile

Written by the company

1Mobile è l’operatore di telefonia che da 17 anni è sinonimo di semplicità, chiarezza e affidabilità tra i primi a lanciare il servizio in 5G

Con 1Mobile puoi scegliere tra una vasta gamma di offerte per tutte le tasche e per ogni necessità potendo confidare sempre sulla stabilità di un rete - quella di Vodafone - che è stata identificata come migliore rete mobile in Italia.

Ti diamo 10 Buoni motivi per scegliere 1Mobile e per fare davvero la differenza:

  1. Tantissimi GB in 5G a disposizione tutti i mesi nella tua offerta + quelli che ti regaliamo noi dal 3° mese per premiare la tua fedeltà!
  2. MINUTI ILLIMITATI
  3. Rete 5G che è sinonimo di velocità, affidabilità e innovazione
  4. Hotspot incluso e gratuito
  5. App 1Mobile chiara e semplice per avere tutto sotto controllo, GB, Minuti e credito residuo
  6. Nessun vincolo di durata – zero penali – nessun costo nascosto
  7. Rete di vendita capillare distribuita su tutto il territorio nazionale, trovi facilmente il punto vendita vicino a casa tua!
  8. Segreteria telefonica GRATUITA
  9. Call center a tua disposizione con assistenza dedicata
  10. Serietà e competenza delle persone che lavorano per assicurarti una servizio sempre al top! 

Ti aspettiamo! il Team 1Mobile


Contact info

3.9

Great

TrustScore 4 out of 5

7K reviews

5-star
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1-star

Replied to 99% of negative reviews

Typically replies within 24 hours


Rated 5 out of 5 stars
Invited

SUPER

Super Service

29 March 2023
1Mobile logo

Reply from 1Mobile

Super, grazie per la tua recensione. Il Team 1Mobile

Rated 1 out of 5 stars
Invited

refill of data sim 200GB

It worked for the 1st month. I bought a refill and there is no email confirmation and it does not work

6 September 2022
1Mobile logo

Reply from 1Mobile

We are very sorry for the bad experience, I'll put in contact with our customer service to find out what went wrong. At your disposal the Team

Rated 1 out of 5 stars
Verified

I bought a recharge and there are no…

I bought a recharge and there are no instructions for how to get it to apply to my SIM card.

9 July 2022
1Mobile logo

Reply from 1Mobile

Hello, once you have purchased the recharge, simply type the PIN directly on the keypad of your phone using the following string:
* 5002 * PINCODE # enter
(to be typed directly on the telephone keypad and press the send call key). The procedure is a very simply . 1Mobile's Team

Rated 5 out of 5 stars
Invited

Good

Good very good

7 July 2022
1Mobile logo

Reply from 1Mobile

Good! Grazie per la tua recensione, il Team 1Mobile

Rated 5 out of 5 stars
Invited

One of the best network

It is the best experience with your network.It will more nice if you can provide facility for the international call also you can beat the fastweb .

30 May 2022
1Mobile logo

Reply from 1Mobile

Thank you very much! Il Team 1Mobile

Rated 2 out of 5 stars
Invited

Very poor customer service.

Very poor customer service.
I had the Giga unlimited bundle but each time i used about 5 GB of internet data/day, the service was interrupted and i had to pay again for the whole bundle to re-activate it. The last time, i paid to re-activate the pack but it was not done. I called the customer service but had no help. In short, i paid 3 times for a service that i did not have so i finally quit.
Was very disappointed. Gave 2 stars because at least there was network.

22 March 2022
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