Trak Racer Reviews 

Orderd on saturday in belgium, shiped on monday, arived Tuesday. Everything was there en and hade more then enaugh bolts and T-nuts in the packages. Got my self the tr120 with quadmonitor stand, real sturdy, no Flex at all! It's keeping the simucube3 pro and active pedals sturdy in its cage with out them being able to make anything move! The gt bucket seat is a nice universal size! Can show a little bit of flex with heavy break loads like a +60kg pedal, but its also there step in gt bucket seat, cant expect perfect for the decent price they ask! All my friends orderd the same one after seeing mine. And are all happy as ****. There email support service is very fast, helpfull and very friendly. So happy that I just baught the 200w bass Shaker while its out of stock. I got all the confidents in them that once back in stock (wich would be soon) it gets shipped ASAP. Trak racer. My new favorite website to scroll on, Stas Simracing

I was considering purchasing a TR160 V5 from Trak Racer EU. Shipping to Denmark was approximately €53, but adding a seat suddenly increased it to €297. For comparison, Sim-Lab charges less than €100 to ship a complete cockpit and seat.

I contacted Trak Racer to ask about this unreasonable difference. Their response was simply that seats are classified as large items and that other customers have found it cheaper to place separate orders.

So they are clearly aware of the problem, yet instead of addressing it or offering a reasonable solution, they expect customers to work around their shipping system.

It's disappointing to see such a lack of initiative and customer focus, especially from a company selling premium sim racing equipment.

Avoid, avoid, avoid, avoid, avoid. This is the WORST experience dealing with a business I have ever had. I wish I had read reviews before ordering. Just like MANY reviewers here they messed up my order and communication to get it rectified is a joke. Spent over £1400 in one order and I'm being treated like I don't matter to them, because the fact is we don't matter to them. Currently on day 7 after receiving the wrong parcels and still no solution in sight. Fun fact - they sell internationally but none of their support staff seem to be in sync with european hours so if you're lucky and i mean REAL LUCKY you MAY get 1 reply in a 24 hour period.

when its good its good. i ordered a rig off them. it took awhile to come but it came eventually. but then i made a second order for pedals and this order was a disaster. they marked the item as shipped 1 day after receiving the order which i found odd. but didnt think anything of it. then after 10 days the tracking didnt update still showed fedex didnt receive it so i contacted trak racer. worst experience ever. for 4 days i got someone saying ill look into it. then he goes ghost for 4 days then when i threaten to charge back i get a response saying. oh we will resend the item. i asked what happened the first time. they said the item was handed to the courier but it got lost in between transit. which is weird becasue when fedex picks up packages they usually scan it right away to avoid these types of problems. the employee said he'd contact me with updates the next day. it is the end of the next day and theyre ghosting me again.

Update : trak racer contacted me on discord after i left a message there. After asking me to dm him. He has not responded for 48 hours. I requested a refund but they dispatched another item instead of refunding me, and they only decided to dispatch after I sent the refund request .

I am extremely disappointed with Trak Racer and their absolutely unacceptable customer service!

On September 7, I ordered a complete racing simulator and paid the full amount upfront. More than two weeks later, I still have absolutely no idea what is happening with my order.

I have contacted their support team THREE TIMES, asking for a simple update on my order status and an estimated delivery date. Not a single response!

For a company selling expensive sim racing equipment, this level of communication is simply unacceptable. They were quick to take my money, but apparently, keeping customers informed or responding to their concerns is too much to ask.

I was genuinely excited about receiving my new racing simulator, but that excitement has turned into complete frustration and disappointment.

No shipping information. No delivery estimate. No response to three support requests. Absolutely nothing!

I don't expect miracles. I simply expect basic customer service and transparency when spending a significant amount of money.

At this point, I am seriously questioning whether ordering from Trak Racer was a huge mistake.

Based on my experience so far, I cannot recommend Trak Racer. If you are considering placing an expensive order with them, be aware that you might end up waiting without any information or support.

Trak Racer, this is NOT how you treat paying customers!

One star – and only because zero stars isn't an option.

The shipping and delivery are TERRIBLE. Took more than 10 days JUST TO SHIP MY ORDER that was IN STOCK. Will never be buying there again.

The response from them is always that they have an "exceptionally" increased number of orders, but I ordered once in June, and once in September, and they had the exact same warning (in reality, and excuse) about the shipping times taking "longer than usual" in the automated confirmation email.

While the order itself had a few screws missing, the support agend named Rose was excellent and was super helpful along the 2 weeks it took to complete my cockpit.

Placed two orders, one arrived missing half the items and the other never arrived. Refunded one order after many, many emails but not the second one. Having to claim through my bank but even now customer service are still fighting me. It's for a pathetic £19 lol If this is how petty they are, don't give them your custom. I've switched to another company now.

Had an issue with my order and Jamie B. on their discord was extremely helpful and fast.

Has had my payment for 17 days now and are still unable to provide me with a tracking number or even tell me whether it has been shipped or not, very unorganized and no clue how to communicate it retailer's, will definitely be buying another brand, very unfortunate, get your act together.
Pick up the phone and call the warehouse, how had is it to get an answer 🤔

My experience with Trak Racer has been a bit of a rollercoaster ride.

TL:DR;
- Delivery went wrong for 1 piece and took weeks to eventually arrive
- Great product! (definitely worth the wait)
- Support has limited capabilities and communication where it matters

I'm a first time buyer. I had been eyeing their TR8 Pro v2 for some time and, after much consideration and review hunting online, decided to bite the bullet.

The trouble was that my order consisted out of 8 packages, of which only 7 were delivered. The missing one showed as pending pickup by UPS. Eventually I contacted Trak Racer support to see if they can check it out.

That's where I got in touch with Rose, where we managed to get things resolved. However this ultimately did take several weeks due to various circumstances that aren't worth going into detail over.

My patience was stretched thin but Rose did keep me posted every few days. I feel that support is overworked and understaffed, and they clearly had trouble communicating with an understaffed warehouse. Rose was kind enough to place a replacement order on my behalf, along with a free pair of gloves (thanks!) for all the trouble.

I really hope that TrakRacer gets their warehouse communication and support flows improved. I don't expect next day delivery with large items, but the whole support process did span into almost 2 months.

This is not a support problem, they seem to be able to only do so much, but an infrastructure problem. After all, the missing piece did get labeled but never picked up according to UPS. (Speaking of, UPS was dreadful and messy in their delivery, and no support from them)

I hope that now Corsair has bought Trakracer these problems will be addressed shortly for an otherwise good product.

Maybe I was just unlucky with that one piece going missing. If all 8 packages were delivered, this would've been a 5 star rating for sure.

I'm definitely enjoying the TR8 Pro v2 now that I also put it together, and that experience of the long dreadful wait is a thing of the past.

Part finally arrived, thank you but I shouldn't have to keep chasing my order and it was late. I ve changed my feedback .. to not so guilty

Their customer service is crap, messaged over 3 days ago, per their preferred method of communication to ask a product question before handing over a thousand dollars and still no response, time to look at a different supplier.

I am still waiting for a seat and monitor mount despite it was set as 'available' .. ordered it 3 weeks ago and still it's not being even send. I encourage everybody here to review Reddit post, trak racer in europe have one of worst customer experience.

I don't usually leave negative reviews, but I feel it's important to share my experience.

I ordered a triple monitor mount from Trak Racer costing well over £300. When it failed to arrive, I contacted Trak Racer to report it as a missing delivery. It has now been over a month since I first raised the issue, yet I have still not received a meaningful response to my formal complaint even after chasing it up a number of times.

According to the courier, the delivery had been signed for. However, I had not received it.

It later transpired that the courier had left all three parcels in the garden of a property several miles away while the homeowner was out at Alton Towers for the day. The homeowner, Ben, noticed my name on the delivery label, searched for me on Facebook, and contacted me. Thanks entirely to his honesty, I was able to recover my order.

Had Ben not taken the time to find me, I would have been over £300 out of pocket and would never have received my monitor stand.

Throughout the process, I was left with the impression that Trak Racer did not believe I had genuinely not received the delivery, despite the courier's mistake. I appreciate that the delivery was carried out by a third-party courier, but as the retailer, Trak Racer is responsible for ensuring orders reach their customers.

After recovering the order, I submitted a formal complaint explaining what had happened and raising my concerns about both the delivery failure and the way the matter had been handled. More than a month later, I have still received no meaningful response—not even an explanation, an apology, or reassurance that steps have been taken to prevent this happening to another customer.

The monitor stand itself is an excellent product, but customer service is measured by how a company responds when something goes wrong. In my experience, the lack of communication following such a serious delivery failure has been extremely disappointing.

I hope Trak Racer reviews both its complaint handling process and its relationship with its delivery partner so that no other customer has to rely on the honesty of a stranger to receive an order they have paid for..

Incidentally, months later I still await a response from Trak racer

I argued with this company for days over a discount that was clearly advertised on their website. I provided screenshots and other proof showing the product was listed on sale. During the conversation, they even acknowledged that the issue was caused by their website, yet they still refused to honor the advertised price or make the situation right.

The $14 wasn’t the issue—I couldn’t care less about the amount. What bothered me was being told that I was the one who was confused, despite having evidence and despite the company admitting the mistake originated with their website.

Mistakes happen, and I understand that. What matters is how a company handles them. Instead of taking responsibility and resolving a straightforward issue, they chose to deny the discount and shift the blame. That level of customer service is extremely disappointing, and based on my experience, I cannot recommend this company.

I want to start by saying that the customer support team—specifically Julie, Gab, and Thomas on Discord—have been absolutely great to interact with. They are polite, professional, and do their best to help. However, Trak Racer's internal logistics, website backend, and supply chain are incredibly frustrating to deal with.
I originally tried to order the TR120 flight setup, but the website blocked the order, claiming it could not ship to Edmonton from Ottawa. Even after contacting customer support, the team was completely unable to manually invoice me for the TR120 due to system limitations.
A few days later, the TR120 was still broken on the site, but the system allowed me to buy the more expensive TR160 model. I ordered it on June 24th, with the site noting some parts were back-ordered until mid-June.
When mid-June passed, support assured me the entire rig would be complete and shipped by mid-July, stating they were just waiting on the seat. Because of the delays, I requested that they ship whatever parts they had in stock so I could at least begin assembling the frame.
A few days ago, FedEx dropped off 4 out of 6 boxes. trakracer didnt send me any notification of the 4 boxes coming or tracking information, they just appeared. Immediately after, I received an email from customer support informing me that the seat is now delayed even further—and I am now looking at the end of August before it arrives.
While Julie, Gab, and Thomas are excellent to deal with, Trak Racer's inventory management has turned a premium purchase and first time purchase into an exhausting, multi-month waiting game. If you order from them, expect fantastic front-line staff trying their best to manage a broken shipping pipeline.

Update Aug 11th:
Checked the website to see if the issue with ordering the 120 online and ship to edmonton from ottawa was fixed....... still couldnt order it but I can easily get the more expensive 160 ordered no problem at all.

was told I was only waiting for the seat to arrive so I started to assemble the parts I had here while I was waiting. It was one box I was missing, it was 2 I found out. Spoke with jamie on discord and he was able to get the part shipped and sent. part arrived ( side arm rail for flight controls) and the brackets are completely different than the one on the other side of the rig. followed the instructions for the 160v5 they have online to build it but there are parts left over that are not on the inventory for the machine, there are parts that are missing, and the instructions are for driving sim, and doesnt explain how to install all the flight atatchements. The manuals are somewhat easy to follow but the lack of a proper gyuide for that model and corerrect inventory list to see what you have and what you dont should be available.
right now I am now waiting on the steering wheel frame that goes in the middle of the rig and the seat.
I did give a 2 star review earlier as their customer support people were friendly and were able to address some issues immedately, but with the further delays and lack of getting correct parts shipped together and waiting months for trucks to come and go with parts just to be 2 months later and still awaiting parts is sad. If i didnt have to pay the shipping costs to return the parts to them i would have cancelled my order and went to a different vendor if i knew the warehouse and shipping issues were this bad. After 50 days of waiting and getting generic replies and assurance that they are looking into it I initated a chargeback with my lending provider.
Update.... 64 days later and im still waiting for a seat that I was told orginally would be in by end of June then it got pushed back to mid July, end July, mid to late Aug, to 2 days away..... why is it so hard to get main package components in and shipped?

My tr160 came well packaged with no aluminium dust, it got one scratch on one of the main supports but I was expecting it somewhere as it is aluminium.
The delivery experience wasn't great, it took 10 days to ship then took another 2 weeks for the pallet to arrive with no tracking which is why i gave 4 stars instead of 5.

Ordered a trx and was back ordered Rose kept me posted on my order and did all the follow up. Received the rigs and everything was as describe. Than k you Rose

I would absolutely not use this website for anything tech related. Not to mention the shipping on a pair of gloves is *somehow* £15, for gloves? Really?

I ordered their 34" Ultrawide gaming monitor and my god, what an experience, and I don't mean that in the good way.

The delivery was prompt, all was good on that end. Got it out of the box, all went well for the first couple of hours, despite the small size. Then I suddenly noticed an air bubble in the top left hand corner of the screen with debris underneath it. Then upon further inspection I noticed debris (most likely adhesive) dust and even hairs trapped in the gap between the plastic screen and the housing itself.

Furthermore the built quality just overall felt flimsy.

To add insult to injury, these jokers have a returns policy that is not complicit with UK consumer rights. They state that they will not accept returns if the item has been opened. I'm sorry... what? Not only is that illegal but it's downright stupid. How am I supposed to know if the screen has defect without opening it? I even had to prompt them to supply a return shipping label which took days because apparently someone at the warehouse can't just print one off and have it sorted in a timely fashion. Overall it took around 2 weeks for me to actually get my money back.

Awful experience. Awful customer service. I do not recommend this company at all.

Edit in response to TrakRacer:

That’s a very dismissive response and about what I would expect from a company like TrakRacer. Apparently it isn’t just my “personal assessment,” as you have bad reviews about your company coming out left, right and centre. You have such a bad reputation that trying to clap back at me and defending it is laughable. I’ve been sure to tell my friends in the sim racing community to never use TrakRacer, and funnily enough quite a few of them already knew that TrakRacer were sub-par. I wouldn't call an air bubble in the corner of an ultrawide monitor, nor adhesive between the monitor frame and the screen alongside hairs and dust "High quality standards," it makes me wonder if you even have quality assurance people to look at the products before they're packaged up and sent out - what a bad joke!