Sim-Lab Reviews 

6,047
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Considering 491 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the product quality, describing items as solid, well-engineered, and premium, often noting zero flex or movement. Many highlight the exceptional customer service, noting responsiveness, helpfulness, and a customer-focused approach. Excellent packaging ensures products arrive in perfect condition, and assembly is often described as easy. However, some customers also noted issues with delivery times and order fulfillment. Several experienced significant delays, with orders taking weeks or even months to arrive. A few mentioned a lack of communication regarding order status or stock availability, leading to unexpected waits. Some also reported missing parts upon delivery, though customer service often resolved these issues promptly.

What people talk about most

Product

Reviewers mention positive feedback about product quality, with many describing items as solid, sturdy, and... See more

Quality

People report positive experiences with quality, consistently praising the products as well-made, sturdy, and... See more

Delivery service

Customers had ambiguous experiences with delivery service, with many reviewers reporting fast and efficient... See more

Order

Clients share ambiguous opinions on order, with many reviewers praising the straightforward ordering process,... See more

Customer service

Customers consistently note positive experiences with customer service, highlighting its outstanding nature,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Materiali di ottima qualità e assistenza puntuale. Ho preso anche lo stand per i tre monitor con gli attacchi "vario vesa adpter kit" che hanno aiutato a sistemarli con la massima precisione. Tutto va... See more

Company replied

Rated 5 out of 5 stars

I am genuinely more than satisfied with my product from Sim-Lab. The build quality is outstanding – everything feels extremely solid, stable, and well engineered. From the moment of unboxing, you... See more

Company replied

Rated 5 out of 5 stars

I’m very happy with my purchase from Sim-Lab. The build quality is top-tier and the packaging was excellent, ensuring everything arrived in perfect condition. The only minor downside was the lead t... See more

Company replied

Rated 5 out of 5 stars

Great product at a really good price. The service and delivery was exceptional. Set up took a little tweaking but simple enough and enjoyable. The product is solid and beautifully engineered, reflecti... See more

Company replied


Company details

  1. Hobby Store
  2. Computer and Accessories Store

Written by the company

Hello, I’m Richard Schouteren, Founder of Sim-Lab. I began this journey in 2015 as a cockpit builder, and today, Sim-Lab is a leading name in high-quality sim racing rigs and peripherals. As an active sim racer, I lead our product development, drawing from real-life racing experience to design gear that truly connects to the spirit of motorsport. At Sim-Lab, we see every customer as a friend in sim racing. Our support team is dedicated to delivering the best experience possible, always striving to go above and beyond. With innovative products at competitive prices, we’re here to help you unlock the full potential of sim racing.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

6K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 85% of negative reviews

Typically replies within 48 hours

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4.5

All reviews

(6,047)

620 reviews in the last 12 months

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Rated 5 out of 5 stars

Excellent products and outstanding customer service

I had a great experience with Sim-Lab from start to finish. The products are of outstanding quality, the assembly instructions are clear, and everything feels built to last. Customer support was friendly, responsive, and kept me well informed throughout the process. Even with a few backordered items, communication was excellent. Highly recommended!

22 May 2026
Rated 5 out of 5 stars

Amazing company and staff!

Amazing company and staff!

After placing my order, I contacted customer support regarding the delivery. They arranged a pickup for me, were incredibly helpful throughout the process, and even sent me a replacement part immediately after I accidentally broke one during installation.
On top of that, the product itself is fantastic.
Thanks to the entire Sim-Lab team!

22 June 2026
Unprompted review
Rated 5 out of 5 stars

Sequential Shifter SQ1

Hi SimLab,
Long-time customer here—I jumped on the P1 cockpit back in 2017 and have been adding your gear ever since, including the XP1 Loadcell Pedals. My latest addition, the SQ1 Sequential Shifter, is another winner.

I’ve owned a few shifters: one was massive, one was loud enough to wake the neighbors, and one was priced like a small mortgage. The SQ1 avoids all of that. It’s compact, fully adjustable with different roller profiles, and impressively quiet. I use the “S” profile so I can race while my girlfriend sleeps—zero noise, zero complaints.

Setup couldn’t be easier: plug it in, select it in iRacing, done.

thank you!

19 July 2026
Unprompted review
Sim-Lab logo

Reply from Sim-Lab

Hi Cornelis! Thanks for the review! Greetings Richard!

Rated 5 out of 5 stars

The product is good product.

The product is good product.

But i believe for example the seat slider should be a different piece and a different way to mount it.

Its extremely difficult to mount correctly the seat slider. I have mounted everything except the handle of the slider.

22 May 2026
Rated 5 out of 5 stars

Really great quality

Really great quality, easy and intuitive to build even if I would suggest to build it with another person to help, especially if you never have built a sim-rig before, it has a very wide range of compatibility with various sim racing brands and products.

15 May 2026
Rated 5 out of 5 stars

I found the Simlab products to be a far…

I found the Simlab products to be a far superior quality than my previous sim rig I was missing one aluminium space for my wheel deck which was annoying but this didn't prevent me from mounting mt direct drive, other than that the quality shines through and justifies the price

8 July 2026
Unprompted review
Rated 5 out of 5 stars

Fast delivery and awesome quality

Delivery was faster than i expected. The rig is amazing, sturdy and easy to build. I'm happy with my purchase and i will definitely get some accessories for it. I recommend to anyone.

25 May 2026
Sim-Lab logo

Reply from Sim-Lab

Hey Saba, thanks for the review! Hope you're having a great experience with your new GT1 Evo!

Have a nice day,
Juan Antonio

Rated 5 out of 5 stars

Simlab are by far the best company out…

Simlab are by far the best company out there when it comes to aluminium profile sim rigs I really wouldn't shop anywhere else. The costumer service is outstanding and problems are dealt with usually within the same day. Well atleast mine was haha. Money well spent.

1 July 2026
Unprompted review
Sim-Lab logo

Reply from Sim-Lab

Hi there, thank you kindly for your review! We appreciate it. :)

Have a nice day,
Juan Antonio

Rated 5 out of 5 stars

Great product

Great product - fast delivery - awesome quality and easy to build/assemble.

22 May 2026
Sim-Lab logo

Reply from Sim-Lab

Hi Pim, thanks for the review! We appreciate it. :)

Best,
Juan Antonio

Rated 4 out of 5 stars

Very good!

I’m very happy with the product and the quality is perfect. The delivery process was also amazing. It was just hard to build up and it was not that easy to see what I have to order separately. All in all I’m happy

19 May 2026
Unprompted review
Rated 2 out of 5 stars

I have very mixed fethink about whether you really want a sim labelings about…

I have very mixed feelings about shopping at Sim Lab. I come from Poland, where e-commerce services are top-notch, and no self-respecting company that aspires to be premium could afford practices like Sim-Lab's. Let me start by saying that they have constant, long-term stock shortages – if you want a complete rig, expect something to be missing and might be waiting a long time. In my case, I chose the P1XUltimate frame. When I was choosing the set, they didn't have a slider or a chair base, and there was only one Sim Lab brand chair to choose from – since it's assembled in two parts, I wasn't interested in this solution. I decided to buy the slider from Polish stores (one day for shipping!) and a bucket chair from another company, also from a Polish store (five days for fulfillment, where the chair was built from scratch to my preferences). Ultimately, the same day I decided to buy the frame, the chair support became available, so I bought that too. Five days after the purchase, completely by accident (during a casual email exchange with SimLab), I discovered that one item was missing – the handlebar support. There was no information about this during the purchasing process, nor did I receive an email from SimLab about expected delays. I learned about this by accident, almost on the last day of the estimated order fulfillment time. Ultimately, shipping was delayed by an additional week, but that wasn't the end of it. SimLab shipped the package so that I received it on four different days – one of which, perhaps as a joke, was sent by a different courier company. The delivery process itself was also delayed by an additional week, resulting in a two-week delay. For a product that is significantly more expensive on the market, the entire experience demonstrated the company's lack of professionalism. If I were to buy SimLab again, I definitely wouldn't choose SimLab. yes, it is a well-made product, well prepared for assembly, but there is nothing extraordinary about it that would justify a price 1/3 higher than the competition.

23 May 2026
Unprompted review
Sim-Lab logo

Reply from Sim-Lab

Hi Pan, first of all, thank you for leaving a review.

Please, send me your order number at juanantonio.mena@sim-lab.eu so we can investigate the matter, address the situation and make things right.

Have a nice weekend,
Juan Antonio

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