TransIP Reviews 

Reply from TransIP

4 days ago

Hi Eric,

That doesn't sound good at all, and it's certainly not the experience we want our customers to have or the level of quality we stand for.

I completely understand why this might come across as some kind of bad policy designed to make it as difficult as possible for customers to leave us. I can assure you that's absolutely not the case.

The fact that everything seems to be going wrong in your situation is most likely a perfect storm of unfortunate circumstances, or there may be some confusion somewhere along the way.

Unfortunately, I haven't been able to find your previous communication with us based on the information available here.

Could you send us a message addressed to Beau? I'll be happy to look into your situation personally and see how we can restore access to your account as quickly as possible, so you can manage your services again.

Reply from TransIP

Oct 26, 2026

Hi Robin,

The PHP vulnerabilities that were discovered and publicly disclosed last week caused major disruption. As you can imagine, a huge number of customers suddenly wanted to manage their services, resulting in an unprecedented surge in traffic that our backend infrastructure was not equipped to handle.

Unfortunately, this led to the control panel being intermittently unavailable or experiencing reduced accessibility.

I would like to sincerely apologise for the inconvenience this caused.

Reply from TransIP

Oct 20, 2026

Hi Zakarya,

I'm sorry to hear that you haven't had a good experience with us! Could you tell us a bit more about what happened and what led to your dissatisfaction?

We genuinely value customer feedback and are always looking to learn from our mistakes and improve our services. We'd really appreciate it if you could share some details about what went wrong.

Reply from TransIP

Sep 24, 2026

Hi Jacco,

I understand that it can be frustrating when your expectations differ from the service we provide. However, it is correct that we do not perform actions on behalf of our customers.

We only offer self managed products, which you can fully manage yourself through our control panel. We are always happy to help if you run into any issues, but our support will generally consist of instructions explaining how you can resolve or configure something yourself.

Reply from TransIP

Sep 24, 2026

Hi,

Unfortunately, there are always people who try to take advantage of certain situations, and we are affected by this as well. That is why we have a system in place that checks accounts for irregular or suspicious activity. If something is detected, the account may be flagged and we may ask for additional identification.

Although we do our best to make this system as accurate as possible, it is not 100% foolproof. In rare cases, a legitimate customer may be flagged incorrectly. That is what happened to you. I'm sorry for that.

I’m also sorry to hear that you haven’t heard back from us after sending the requested documents. I’d be happy to look into this for you. Please reply to your previous correspondence containing the documents, and I’ll investigate what happened.

Please also note that any charges incurred on an account that has been flagged will be refunded. This can sometimes take a few weeks, but rest assured that you will receive your money back.

Reply from TransIP

Jun 23, 2026

Hi Damian,

I’m sorry to hear that your website is gone.

As frustrating as this situation must be for you, I do want to respond to this and push back on what you said. That is simply not how things happened. We never just delete a website without reason. What reason would we have to do that? We are a hosting company that sells hosting, so why would we suddenly remove your hosting without reason?

On top of that, our Support team would never say, “Go away, stop bothering us, we can’t help you.” It may be that, due to the circumstances, it is no longer possible to restore the website, for example if the backups have expired, but we would never simply send you away.

For privacy reasons, I cannot go into too much detail about your specific situation here. However, if you send us a message through your control panel, or email support@transip.nl, I can explain your situation in more detail through that channel.

Reply from TransIP

Jun 9, 2026

Hi,

I understand you have had a poor experience. That is not good to read. Could you be a bit more specific about what you mean by the claims you are making here?

You mention that we lie about the time of delivery. Is this about a product that was delivered to you? You also mention “shit quality”. Could you indicate which product or service this refers to, and what exactly makes the quality so poor in your view?

We always take claims like this very seriously and would like to use your feedback to improve our services. To do that, we do need to understand what exactly went wrong in your case, and where we may be able to improve this for you and for other customers.

I hope to hear from you. Please send your feedback via a message from your control panel or to support@transip.nl. If you address it to Beau, I will personally look into it.

Reply from TransIP

Jun 9, 2026

Hi Vic,

I think this is a case of miscommunication. Of course, we do not ask a bad actor whether they are abusing our services. They will always say no. What my colleague meant is that we informed the customer that we had received an abuse report and that we expected them to take action. After that, we did not receive any further reports for that specific customer, so we assumed the issue had been resolved.

We never take a server offline immediately after a single report. We only do that if we receive multiple reports, or if we do not receive confirmation that the issue has been resolved.

So it is absolutely not the case that we simply allow abusers onto our platform and fail to act against them. Quite the opposite. We take these reports very seriously and are grateful to everyone who brings them to our attention.

If you are still receiving spam from this specific customer of ours, please do let us know. We can then take targeted action.

Reply from TransIP

Mar 24, 2026

Hi RJ,

I completely understand. You reached out to let us know you overlooked an invoice, that can happen to anyone. Given the situation, you actually did everything right, and still ended up here.

This is not an excuse, but an explanation of the process. Our process for unpaid invoices is fully automated. So being blocked initially and eventually being referred to a collection agency is the result of that automated flow.

However, once you contact our support team and explain your situation and your intention to pay the invoice, they should take you out of this automated process and work with you to find a suitable solution. Our sincere apologies that this did not happen in your case.

Could you please send an email to support@transip.nl, for the attention of Beau? I would be happy to resolve this for you. I hope to hear from you soon.

Reply from TransIP

Mar 16, 2026

Hi Ted,

You are correct that we have been part of team.blue for several years now. Being part of such a large organization should only bring advantages for you as a customer. Over the past few years, for example, our product portfolio has expanded significantly, allowing us to offer our customers a more complete range of services and products.

That said, I am sorry to read that this has not been your experience. That is certainly never our intention. You mentioned several points that genuinely concern me, and I hope you would be willing to elaborate a bit further.

You indicated that we have gone back on our promises. Could you clarify what exactly you mean by that and which promises you feel were not kept? A promise should be a promise. You also mentioned Customer Support not answering basic questions and certain options no longer being possible even though you have been using them for years. I would very much like to understand those points as well.

We truly value feedback, and your review is important to us. I hope you would be willing to be a bit more specific so we can look into this for you, resolve any issues, and make structural improvements where necessary. Could you please send the details through a message from your control panel addressed to Beau? I would be happy to review it personally.

Reply from TransIP

Feb 2, 2026

Hi Michel,

It is correct that if you pay your invoice late, we may ultimately charge collection costs.

However, collection costs are only applied if an invoice remains unpaid for more than nine weeks. During that period, we send multiple reminder emails and SMS messages.

You also indicate that you have made several late payments before. In that case, you are familiar with the process and know what actions to take to avoid statutory collection costs.

By the way, there is always room for a solution if you have overlooked an invoice once and, as a result, run into collection costs. In that case, contact support. They are more than willing to help you out.

Reply from TransIP

Dec 17, 2025

Hello,

I can imagine this was a very unpleasant and frustrating experience.

To be honest, the situation surprises me, because this is absolutely not how we operate. The process around unpaid invoices is fully automated.

If an invoice is not paid, you first receive multiple reminders over the course of several months. If payment is still not made, we eventually block the unpaid services. If payment continues to be outstanding, we then block all services and the account. That is what happened in your case.

However, we do not fully block your account. Certain parts are restricted, but you always retain access to your services (to cancel them) and to your invoices (to pay them). So the statement that you were unable to cancel due to unpaid invoices is not correct. It is possible that something else went wrong on a technical level. I also find it strange that my colleagues would have indicated that payment was required before cancellation.

You also mention that you paid certain invoices multiple times, but that they remained marked as unpaid. That is unusual. Did you make the payments directly via the control panel? I am happy to investigate what went wrong here. If the payments were made manually (via bank transfer), processing can take longer.

The final step in the process is involving a collection agency, but only after months of non-payment, multiple reminders, and service blocks. This step is also automated. In your case, however, something clearly went wrong, since you indicate that the invoices were in fact paid.

Could you please send me a message via your control panel (this section remains accessible even if an account is blocked), addressed to Beau? I will then look into what happened with the payments and why the cancellation did not work as expected.

Reply from TransIP

Nov 18, 2025

Hi Ries,

I understand that you found this very unpleasant to experience; that’s unfortunate to hear. That’s absolutely not our intention.

It’s correct that we offer different bundles and discounts. Bundels are always a choice you make yourself. Option 1 is always just the domain with the extension you select. So you never automatically get a .online added, only if you choose it yourself.

If you do opt for a bundle, we can imagine that after a year you might have forgotten about it. That’s why we always send a reminder for the renewal of our bundle domains to the email address you provided in your account. We do this well in advance, giving you plenty of time to cancel before the renewal.

Because we incur direct costs when renewing domains, these costs are passed on to you as a customer.

Despite all this, we’re generally very accommodating when it comes to bundle domains. Could you send a message from your account addressed to Beau Huisman? Then I’ll gladly take a look with you at what we can do regarding the invoice.

I hope to hear from you soon!

Reply from TransIP

Aug 4, 2025

Dear Jack, This sounds very dissapointing, while most of our customers indicate that our network is very stable, your experience appears to be different. I can’t determine whether this might be related to your specific settings, especially now that the service has already been cancelled.

Following that, there was an issue with the cancellation process, which unfortunately required us to involve a collections agency.

I’d be happy to personally look into it, if the matter is still unresolved and see how we can assist you further. Please send a message via your control panel addressed to Jip van Veen.