TomTom Reviews 

Hello
Your program is constantly having problems. After updates, some glitches and problems always pop up. Besides, it plots routes incorrectly and doesn't guide trucks correctly. Why did I pay so much money for your program and still have constant problems? And now the points of interest I saved for my work have disappeared; they're gone because of your update.
Please return my saved points of interest that disappeared due to your software issue after updating the app.

The Device - TomTom Go Expert (truck). Bought in Sept 2024. Not what I was expecting for £300. It uses an LCD screen and an old version of android with a lot of lag when selecting things. For that price I would expect an LED screen with snapdragon chips or equivalent and zero lag. A few months after purchase it started to immediately shut down after unplugging the cable. About a year later it started to shut down whilst in use and plugged in.

Warranty Claim - All they did was issue a UPS label. I had to do everything else including chasing up the issue at customs. I found that to be frustrating and confusing. If you claim under warranty you'll have to deal with international shipping.

Repair - My faulty device, all they did was take my screen off and install it onto their replacement device. The device they sent me now has GPS connection issues. After reading other reviews, to me, it seems their new devices have faults and they will not replace with another new device, at least not fully.

Customer Service - It is outsourced to India and all they have is Live Chat and Email. I used their live chat and found that the support agents can only give generic answers - restart & reset. For one week that's all I was told, restart & reset. If that doesn't work, they have to send an email, wait for a reply and you'll be the one chasing for that reply.

Subscriptions - £40 per year for the LIVE Service (traffic, road closures and roadworks get displayed). £25 per year for speed cameras. Their LIVE service is pretty decent. Speed cameras are fairly accurate. But those two services don't justify the product as being good. Garmin offers those two services for free for a lifetime.

Routing - After selecting a route, if you come across a diversion it keeps trying to turn you around and send you back on that same route you selected at the start. It fails to understand a new route is needed. A manual reroute is then needed. Sometimes when you go off course it trys to use any and every road that's around you. This is the part where you really have to look at the road before turning onto it.

Verdict - After using this product for two years, I am not satisfied in saying it is a product worth buying. It's a lot of money for a "professional" device that gives back very little after purchase.

As a truck driver, when a product is being advertised for use by professionals I expect it to be professional itself. It's very basic after stripping away the fancy colours and fonts. Garmin has a very useful feature for their truck sat navs which is that it shows routes that have good feedback from other truck drivers. TomTom is not a product I would purchase a second time.

I hope this helps you when deciding if you should buy this product.

Been using tomtom for over ten years now...big screen and wont melt in the heat...

Purchase map upgrade but system failed to recognise my device, did not load the maps but showed order as completed. Support no use. System claimed my device was up to date but map version is 2015!!!

Tom Tom have updated my speed camaras on a device i dont use anymore i never asked for the update and now its impossible to get a refund, i have tried every way but it keeps refering me back to its refund page and its not possible to cancel this cost.

Go camper max sat nav, do not buy. Total waste of money. Directs you down roads totally unsuited to vehicle. Dangerous situations encountered. Support is useless and waste of time. Do not buy, a dangerous sat nav. What has gone wrong with this Company since my last review (2020) when I gave them 5 stars. Guess they have had their day.....

Even 1star is far to much. For Tomtom GO5000 replacement holder is not anymore available even not a Tomtom online shop. Shabby support for European company! Also the AI dialog is uselese as it gives no smart answer but only responses stupidities which customer tried already before. Strongly disuade from buying Tomtom.

Device said on screen about doing an update connected to internet and after update had started froze and never worked since. Suggest to anyone if thinking of buying a TomTom get a Garmin instead.

A Dysfunctional and mendacious company
I have been in dispute with this utterly incompetent company for well over two years.
My satnav did not do as it was advertised to do. After a long dispute a so called customer service employee called Nehul somewhere on the subcontinent took on my “case” promising expeditious responses, projected time scale was hinted at days.
It took them about 8 weeks of pretending to “help”, all through the process I was informed that there was no manager to escalate to, though interestingly, on werk eight suddenly a manager appeared and took over.
The long and short of it being that apparently it’s all

MY FAULT

As I was naive enough to think an advertised service was real and not just hinted at! Long standing commitment to the company through a succession of devices means NOTHING as TOMTM subcontinent subcontracted “care” is only interested in blaming the customer (ex now)

I purchased Tomtom GO expert,to assist me on two long journeys, nightmare ,first journey 120miles, no warnings of delays ahead,let alone re-routing, no road numbers(such as A21,M25 etc, it did tell me which lane & sign but still no road numbers, delay after delay.Second trip 330miles & despite uninstalling & re installing, still all of the above, no warnings of delays ahead,obviously no re route,absolute waste of money

I am with everyone else - The customer care is non existent so best not to fall into the trap like I did thinking I was buying a good product from a good company. The product might be fine but if anything goes wrong best throw it in the skip and buy another one even if it is brand new!

I've used both the TomTom Go 25 and their iOS app. Both were good for travelling Europe and the UK, particularly in remote areas with poor/no mobile reception. HOWEVER, their customer service is absolute rubbish as is their subscription service. I received no reminder that a map subscription was about to renew for a device that I no longer have. Their customer service AI bot sends you round and round in circles as you try to claim a refund. Good products let down by poor communication and customer service.

I purchased a Go Superior 6" SAT Nav which was defective on purchase. After many months of trying to resolve the issue I sent it back for repair. I received a confirmation email on the 12th February 2026 and absolutely nothing since! The customer service is appalling, as there is no contact number. Any sent emails are ignored and the chat robot is hopeless! It recommends that you log in to your account which is also impossible to do.

I wish to report a very similar experience to other TomTom users.

We also purchased a unit that had ‘lifetime updates’. Some time ago these ‘lifetime updates’ stopped working and I was informed that we would need to pay an annual subscription.

I’m unsure about TomToms definition of ‘lifetime updates’ but I’m pretty sure that it doesn’t match my definition.

My strong recommendation to anyone considering purchasing any TomTom package is DO NOT. There are better alternatives.

It is also telling that TomTom seem unable to reply to these many complaints on this same issue.

I bought a Tom to help with traffic delays on the 2nd August and it is now the 11th. I am unable to receive any tracking information from their delivery service. I contacted their chatbot who was unable to give me any information. It told me to email customer services but was unable to provide that address. TomTom do not provide their email address or telephone numbers as they obviously don’t want to be contacted. I am so disappointed with TomTom I really had higher expectations of their company. I have now asked for a refund as a last resort.

TomTom is a rubish companie is no costumer service very bad

Customer service is non existent you just get a bot which cannot answer any real issue. My speed camera subscription updated automatically, but I'm now being asked to pay for it again so it can be activated. The bot cannot understand this!

I was conned into paying out £59.99 s few years back for the TomTom UK & Ireland app for iPhone. I was quite happy to pay as it offered lifetime mapping updates.

The TomTom dropped support for that app and introduced a new one on an annual subscription basis. I complained and was given complimentary access to the new app which continued to function perfectly well.

Now they’ve refused to renew the complimentary access and want me to pay an annual fee. I’ve had many emails back & forth with them. But as yet no joy. TomTom seem to think taking my money then withdrawing the service the offered in return is quite acceptable practice.

Awful experience, I wanted to add french maps to my tom tom paid the £38.46 fee then it updated British maps despite me being on the french tomtom website.
I live in France but was visiting uk so I am almost 40 quid worse off daylight robbery customer service is a joke. No way of connecting via email just an AI bot, ffs...
Terrible terrible experience
Robbed and stared in the face springs to mind

Would have put 0 score if I could. Charging failed on my TomTom in april, its now july. They agree its under warrantee and they should fix it but the support system is absolutely terrible. Support tickets randomly get marked as solved when nothing could be further from the truth. I like the satnav for navigation but the support network is beyond belief. Latest is that they finally sent me a tracked UPS returns label (9 days ago) and are now saying have no record of it. Since you can only talk to a chatbot its just impossible. I have wasted hours on trying to get this fixed including running endless diagnostic tests for them.