Tingstad Reviews 

174
TrustScore 3 out of 5

2.8

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Company details

  1. e-Commerce Service
  2. Industrial Supermarket
  3. Restaurant Supply Store
  4. Safety and Work Wear Store
  5. Work Clothes Store

Written by the company

Hos Tingstad hittar du allt inom förpackningar och engångsartiklar. Vi erbjuder även mängder av andra produkter för dig som är företagare. På Tingstad.com fokuserar vi på förbrukningsvaror, arbetskläder och utrustning till din arbetsplats. Det vill säga allt det som bara ska finnas där till rätt pris och precis när det behövs. Vårt mål är att förenkla din vardag och vara en trygg långsiktig partner du kan lita på att leverera dina varor, kläder och förbrukningsmaterial. Tingstad är ett familjeföretag som grundades i Göteborg 1959. Från ett litet enmansföretag har vi vuxit till en av de ledande leverantörerna av förpackningsmaterial i landet. Vi är stolta över att kunna leverera produkter och tjänster av hög kvalitet till våra kunder och vi sätter alltid våra kunders behov främst. Med över 100'000 artiklar i sortimentet ska du alltid kunna hitta vad du behöver till din verksamhet och slippa handla från 10 olika sidor. Har har vi samlat massvis med leverantörer på en plattform för att göra det så enkelt som möjligt för dig som företagare att alltid få tag i det du behöver, oavsett om det är engångsmuggar, profilkläder eller restaurangugnar. Hos oss kan du även anlita våra experter inom diskservice, brandskydd, matsäkerhet eller skadedjurshantering. Allt samlat under ett tak för att skapa den helhetslösning som passar just för dig.


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2.8

Average

TrustScore 3 out of 5

174 reviews

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2.8

All reviews

(174)

15 reviews in the last 12 months

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Rated 1 out of 5 stars

TL:DR disorganised shipping and dreadful customer service.

TL:DR, disorganised shipping and dreadful customer service.

Placed an order and was promised delivery in 3 buisness days. After 1 week no contact from Tingstad, I called them and then they realised the item was not ordered. Then the item was supposedly on back order, then there was delays in shipping. Always they were blaming others for their bad service, and never apologising for it.

After 6 weeks of waiting, part of the order arrived but two items were missing. So I lost patience and decided to return the order. It's now the middle of March, and I am still waiting for my refund. Awful service.

31 January 2026
Unprompted review
Tingstad logo

Reply from Tingstad

Hi Patrick,

Thank you for taking the time to share your experience. We fully understand your frustration.
This is not the level of service we aim to provide.

Your order was unfortunately delayed due to the backordered items from an external supplier, which held up the entire shipment. That said, we should have communicated this clearly and proactively instead of you having to chase updates yourself. We're looking over the order status update system from this supplier.

We also acknowledge that the handling of your return and refund took too long. That is on us, and we’re sorry for the inconvenience this caused.

Your refund has now been processed, and according to the email you got from our back office team, you should receive it tomorrow.

We truly appreciate your feedback, as it highlights areas where we need to improve, especially around communication and handling of delayed orders.

Kind regards,
Viktor @ Tingstad

Rated 2 out of 5 stars

Rather shop somewhere else

One item I ordered arrived really quickly, the other has still not arrived after 6 weeks. Customer service not helpful at all. Would not recommend.

11 June 2021
Unprompted review
Tingstad logo

Reply from Tingstad

Hi Alexandra
We’re sorry that the second part of your order was delayed for so long and that you didn’t receive the support you needed. When a delivery is delayed, clear information and helpful follow-up are especially important.

Rated 1 out of 5 stars

A super bad experience with no end

One of the worst experience ever!
The staff in the shop in Oslo are rude with a bad attitude, it seems like you go to the shop to disturb them, they do not see you as a customer that bring money but they see you like an enemy.
I went on their webpage because I wanted to buy something for my company, on the webpage all the things I needed were marked as "in store" but when I went to the store most of the thing I needed were not available and when I asked about it to the staff they answered to me in a rude way when they told me that the "available in store" is referred to the Swedish store (I was on the Norwegian website of Oslo's store), they could say sorry and explain the situation.
I was positive and I wanted to give another chance so I ordered the rest of the things I needed online: They sent my order in 6 separate order which were arriving not at the same time and not even in the same day but not just that, 2 items were damaged and one package did not arrive at all, the company they use is also very bad in delivering, yes I am talking about Bring!
After one week I saw that the last package was still at Bring terminal and was not moving at all, of course, I contacted Bring and Tingstad.
At Bring they told me to contact Tingstad and ask to resend the Item that they lost, I contacted Tingstad but I did not want they to resend the lost Item again because this Item, I knew, that vas available in the store in Oslo so I told Tingstad that I would prefer to collect the item at the store.
When I went to the store I waited several minute at the info desk, no one was there so I went to look for them, they were in the storage room, when I told that no one was in the store I got the same rudeness that I experienced previously.
After a lot of emails back and forward we agreed that I will get a discount on the damaged products and a refund of the undelivered items, so many days are passed and I did NOT received any money back, I strongly advice to thing a googol times before using Tingstad. I am just wasting money and a lot of time thanks to this appalling company.

11 December 2020
Unprompted review
Tingstad logo

Reply from Tingstad

Hi Gaetano, and apologies that this reply comes so late. We are currently going through older reviews that were read but unfortunately never received a response.

One clarification: our website has never shown products as “in store”, but as “in stock”, referring to online stock availability. Stock also differs between our country sites, so this may explain that part of the experience. We're sorry this was unclear, we have since had major UI/UX redesigns on our website.

That said, the damaged items, missing delivery, delayed refund and especially the service you describe are very unfortunate. We have taken feedback like this into account in how we have developed our service since then.

We're very sorry for the experience you had

//Tingstad

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