Thomann Music Reviews 

So easy and straightforward, no hassle ordering

I ordered a guitar and a couple of accessories. The ordering form does not make the phone number mandatory which, at least for Romania, is a must have for the delivery company to complete the order. Mine was missing, I think there is also a bug on the form for that field, but never thoroughly checked. Due to the missing phone number my package was not delivered and was close to be returned back to Germany. Despite the delivery issues and some problems with the packaging (a small item slipped out through a hole in the larger box holding my full order), the customer services interaction was very good, they also have Romanian speaking employees, very professional communication. I told them about the missing item and they sent me one free of charge. So packaging can be improved, the package was eventually delivered after a couple of e-mails, customer service very professional.

I ordered a guitar from Thomann, but the delivery process was a complete failure. The local carrier (Cargus) repeatedly failed to deliver the package due to missing address details. Despite providing the correct info twice, the item never arrived, leading me to reject the delivery and cancel the order.

Although I never took physical possession of the item, a false "delivered with signature" status appeared in the tracking system. I submitted the official Recipient's Declaration confirming I never received the package, yet Thomann refuses to issue a prompt refund, holding my funds under the excuse of a 60-day internal investigation with their carrier.

Transferring the financial risk of lost or mismanaged parcels onto the customer is completely unacceptable under EU consumer law. I have been forced to initiate a bank chargeback to retrieve my money. Very disappointing service.

Purchased a WA-47 at the start of April. Power Cable is originally from Europe, so an additional UK IEC Cable was provided which was a loose fit for the unit and had issues from the start.

As part of the warranty service, I shipped back the unit due to an issue with the power supply and intermittent drop outs, so they needed to investigate the mic itself for any outages. Rather than immediately beginning repair, they immediately sent me an adapter to use with the official power supply for the unit, but the issue was still apparent.

This took 10 days out the process, which ultimately still required the shipping of the unit back to Germany. I was then informed there is 15-20 day transit time just to get back to Germany, and if it goes to service centre, it will take an additional 3 to 4 weeks, almost amounting to how long I've had the unit before issues initially occurred.

Not to forget that the DHL team gave a vague time for collection in between 8am and 8pm, turning up at 9:30 whilst I was in a call and was extremely rude, didn't show any patience and little to no care with my package which is extremely expensive equipment.

Additionally, Thomann provided no goodwill gestures, no vouchers, no loaner units for the 2 month downtime, and complete disruption to my business.

I'm sure you can order good units from the website and avoid this experience, I've had 3 calls with their team and only Athanasios helped and provided a bit of clarity, but did not advise how long this entire situation may be.

Great offers on the website, timely delivery but just know what your getting yourself into.

Very intuitive site.

Excellent experience throughout with Thomann, as always.

Always good to deal with. Good products and great prices

I'm VERY pleased with my experiance with thia company. Excellent service and support, awesome delivery, nice assistents and their own products are fantastic for the low price they come in. They have wonderful item exchanges, they offered me to change a delayed item with one slightly more expensive but in stock free of charge because of the inconveniance. Love to thomann, you guys are doing an amazing job! Fast replies and delivery!

I ordered a pair of KRK 7" G5 speakers from Thomann after having a frustrating experience with an eBay seller who never actually dispatched my order.

I placed my order on Thursday, and within just two hours it had already been dispatched from the warehouse, which I thought was incredibly quick.

The speakers finally arrived today (Wednesday), and I'm really pleased with them. As always, Thomann offers great prices and excellent service.

The only thing I'd mention is that if you're in a real hurry and need your studio gear ASAP, or you're just impatient like I am, it might be worth ordering from a UK retailer instead. Since Thomann ships internationally, delivery can take a little longer due to transit times.

That said, if you don't mind waiting a few extra days, the prices and service make it well worth it.

Been shopping here Aprx. 5 years, speed of delivery and customer service has been excellent!

Brilliant service. Definitely recommend them.. I'd buy from them again. 👍👍👍

Always correct and on time
Never had a problem

Worst music store in EU, yet they have monopoly on many Violin products so if you dont have a physical violin shop in your town, rip.

Every order is wrong.
They sent my $2k violin with rusty strings because aparrently thats acceptable when charging full price for it (none of my orders were of "B-Stock" items).
Had to whine in emails back and forth for 5 days to get them to send new strings.

Maybe they finally caved because i wrote a review on their site detailing the rusty strings and their unwilllingness to replace, a review which they deleted.
(also emailed the violin workshop itself and they couldnt believe their violins were left to rust in a warehouse without a touchup before shipping).

But guess what, they sent an E-string with ball end despite the violin needing a loop end (as is bog standard for any fine tuners, i guess they wanted to save a buck by sending the less sold type of string).
So i cant use it, and had to play on a rusty E-string on a $2k otherwise fine workshop hand made violin.

Then i ordered chinrests, all sold as new products (no "B-Stock").
One of them was delivered wrapped in crusted yellow toilet paper, and the chinrest wood stank of sweat and i dont wanna know what else. To such an extent it HAD TO have been used for over a year, or dumped in a sewer by accident, wiped off, and Thomann thought "good enough".

Ordered a second one of that model, and specifically told them in the order to make sure they send a NEW one.

They sent a plastic bag with the proper model label and barcode, but with a completely different chinrest model.
Now i have to hope they dont argue that it was ME who swapped it out and deny my refund.

EVERYTHING goes wrong with this store.
They dont have a single real human being checking any orders.

But... They have a monopoly.
If you google any product you want, ONLY Thomann appears (plus 1 scam site).
So you are stuck with them.
And thats why they dont have to care.

Just ordered a Gibson ES335 guitar and paid the full price £2.799.00p and am still waiting for the confirmation of purchase. Starting to get a bit worried‼️

Thank you to Thomann for helping me with a replacement part concerning a fault with a bass guitar.

I've been shopping there for a few years now—just occasionally, as a hobbyist. I have no complaints; the support also is great,they respond very quickly. I prefer buying from Thomann Music over Amazon, even though shipping costs more.

incredible value. Great price for such outstanding craftsmanship and even arrived early!

This is now the SECOND TIME thomann has completely lost my expensive microphone order. Maybe use a different shipping service or stop shipping from Frankfurt Airport! Neither shipment ever left the airport, they just get stuck there forever! I just want my microphone. Please 🙏

Extremely reliable. A pleasure to do business with .