Solawave Inc. Reviews 

I got the Solawave 4 in one Wand for Christmas. I loved it. I then promptly lost the charger. I looked on the website to find a charger but didn't notice anything. Then I got an email asking if I needed help. I explained my problem, and they responded with the charger I needed. It could not have been easier. The charger was very reasonably priced. I sure appreciated the kind assistance!

Excellent customer service and communication. Had an issue with my order and they resolved promptly and quickly.

I had a wonderful experience dealing with the SOLAWAVE costumer service team. They sent me emails answering my questions and getting updates almost immediately after my inquiries. They were always very polite, professional and, the most important, helpful! I wish every company trained their team as they do. Great job!

 Whether on the telephone or via email, Customer Care is prompt and completely helpful. I can even reach them by telephone. I have an international business, and I know how important it is to have happy clients. It is not just that Solawave has excellent products but they stand behind them with customer friendly policies. They deserve the time I took to do this review.

Great customer service all around with an order issue that was my doing. Makes this company really stand out from the rest! Handled my issue with prompt attention and kindness. There are many masks on the market but I highly recommend Solawave if you want an outstanding experience.

Worked well for 18 months then just died/ not rechargeable. Company offered a good will discounted replacement but would not send outside the US.
Look closer to home if purchasing a wand. It wasn’t worth the cost

Zeline thanks so much for helping me get this order fulfilled. Zeline has amazing customer service everything was easy and smooth. Her responses were quick I was amazed. I absolutely love my led face mask. It’s my first one never knew it would change my life the way it did last night. It changes colors has it’s own remote two type c charger to go with it. Easy directions I’m just in love get yours today.

I recently purchased the sola wave mini but had a problem getting it to work. I contacted customer service and they responded immediately with steps I could take to correct the issue. This was very helpful and more importantly fixed the issue. Fantastic product and outstanding customer service.

I read reviews and chose to buy the Solarwave original mask . To be fair ,I did not start with a nightly commitment. But I did start to see a slight difference in the tone , texture , lines & health in appearance of my skin . I m always trying new creams. I do facials monthly . And after a lapse in my Solarwave use I started up again and actually was quite pleased with the better appearance ,tone of my skin . This new promo has prompted me to order the new higher LED MASK . I am very very pleased with the help I got in my conversation with Solarwave regarding this new version vs the one I own now .
After our chat I bought the new version !! They are so helpful .warm . Informative.
Bravo Solarwave !

My chest/neck led has quit working after less than 1 year, despite my troubleshooting efforts. I have reached out to the company inquiring about a warranty and they have yet to respond. The amount of money spent on this device should ensure that it lasts longer than a year and customer service should be better.

I purchased the face and eye masks, as well I purchased the wand and gel. Quality products, I have used as suggested and have seen results in approx 30 days. Solawave face and eye masks are a soft product, others are hard plastic which are not comfortable.
All products are well made and travel well. Good buy!

Zero stars but it is forcing me to leave one. First, the 2-and-1 is a bit awkward to hold, so was not the best product to start with, but I had a few scars I wanted to soften so I could make it work well enough. Second, the device only lasted <4 months before it stopped working. Initially it would not stay on longer than 5 seconds. Then it would not come on at all. This is fully charged with the correct chargers. I contacted Solawave to notify them of the failed quality control and asked for a refund. They ended up exempting after much hassle and back and forth 60 day refund limitation (instead offering the one year warranty which offers a device replacement - which due to lack of trust in quality, I’m not interested in.) thus, I’ve updated the review as it ended up with a semi favorable outcome.

So few companies have any customer service anymore. Solawave has gone above and beyond to help me with a lost package. Definitely feel confident about the amount of money I spent with them knowing they stand behind their product.

Their customer support is amazing and so fast! I love my product but had to return one thing and they were on it

I did not use the product because the instruction manual lists safety contraindications (visible veins/redness) that were not clearly disclosed in the marketing. For health reasons, the device was unsuitable for me.
The return process was unnecessarily complicated: the return portal did not work, and it took nearly two weeks to obtain proper return instructions.
I advise international customers to read the instruction manual carefully before purchasing.

Re Solawave Neck and Chest Rejuvenating Mask
This product has wiring issues and despite the "12 month guarantee" the company would not issue a refund after 5 months when it stopped working.
I did not want a replacement as wiring issues could represent a fire hazard. The company's "trouble-shooting" advice made it clear that they were fully aware of the potential faulty wiring and yet continued to sell the product despite it.

I looove my red light therapy neck & chest mask from Solawave. I bought in in August 2025 specifically for my wedding in early October. It definitely made a difference on my neck! My wedding dress was strapless and showed a lot of skin but I wasn't afraid (which is saying a lot at 60!)

Oh and their customer service is GREAT! The cord frayed/split and they are sending me a replacement. Big shout out to Mary, the rep who called me about my replacement order - so very friendly and helpful !

This time the customer service did NOT follow through. I received the Neck and Chest serum with a broken top. I called to let them aware of it, took a photo as requested. The guy, (Jonathon), said he would replace the serum and send a return label ...but not to send the broken item until i received the new one. It never was sent, I Tried contacting him several times w/no response. I have 4 devices, customer service had always been accommodating.

I’ve had 2 masks and this by far is the one I would recommend~Great Results!

My Solawave neck and chest device began flickering, and eventually, the lights wouldn’t stay on unless I held the cord in just the right position. Unfortunately, due to a medical emergency in my family, I missed the warranty deadline for repair or replacement. I decided to reach out to customer service anyway to explain my situation.
I was immediately contacted by Jonathan, who was understanding, professional, and thorough. He guided me through verifying my product and submitting the required photos and documentation. Jonathan went above and beyond to help, and thanks to his efforts, Solawave determined to replace my device.
I’m beyond grateful — and thrilled that I can continue using my Solawave product. I own several others, and this experience reassures me that Solawave truly stands behind its products and empowers its team to deliver exceptional customer service.
With sincere appreciation,
Anne L.