SIXT car rental USA Reviews 

13,180
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Considering 6,842 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently mention the friendly, professional staff and the immaculate, well-maintained vehicles provided across various convenient locations. People also appreciate the exceptionally quick and smooth pick-up and drop-off procedures that make traveling much easier. Many visitors note that the overall reservation process is seamless and dependable. However, some customers also noted unexpected post-rental charges and frustrating issues regarding vehicle damage transparency upon return. A few consumers felt that pricing could be improved and experienced occasional long delays during busy desk operations. Travelers expressed frustration when encountering administrative fees and unexpected billing practices related to additional ticket costs.

What people talk about most

Service

Consumers find service to be positive, highlighting fast and easy rental procedures with welcoming staff.... See more

Staff

Users describe positive interactions with staff, highlighting their professionalism, helpfulness, and... See more

Product

People report positive experiences with product, noting that vehicles are clean, comfortable, and... See more

Price

Customers consistently note ambiguous experiences with price, featuring both positive and negative feedback.... See more

Location

Reviewers highlight ambiguous aspects of location, noting a mix of experiences across various airport... See more

Reviews shaping this summary

Rated 4 out of 5 stars

The pick up and drop off went smoothly. Friendly staff at the pick up office. We experienced minor issue (mechanical related) and road side assistance was available in half hour. It was assuring that... See more

Rated 5 out of 5 stars

Renting a car through Sixt was a pleasant and seamless experience. From pick up to drop off the process was simple & effortless. The staff was friendly and knowledgeable and very professional. Our car... See more

Rated 5 out of 5 stars

When we arrived to pick up our Tundra at 11 pm, I noticed the front passenger tire was bald. The attendant immediately put us in a 2026 BMW at no extra charge. Very nice car, easy transaction and dro... See more

Rated 5 out of 5 stars

I rent from Sixt about once a month. Everywhere we go we have a great experience. In a world where costumer service is dying this company goes above and beyond. Marcela and Staff in Las Vegas Howard H... See more


Company details

  1. Car Rental Agency
  2. Car Leasing Service
  3. Car Sharing Location
  4. Limousine Service
  5. Truck Rental Agency
  6. Van Rental Agency

Written by the company

👉 Visit our Help Center at sixt.com/help-center or get in touch with us. ✅ Welcome to SIXT car rental. We offer premium car rental at affordable rates, worldwide. Drive first class. Pay Economy. Premium vehicles without premium prices. We have over 222,000 rental vehicles in our fleet, which hosts models from some of the best car manufacturers in the world, including German favorites such as BMW, Mercedes, Audi and more. We also offer car subscription service with SIXT plus and chauffeur service / airport transfer with SIXT ride.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

13K reviews

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Asks customers to review

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Replied to 33% of negative reviews

Typically replies within 2 weeks

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4.4

All reviews

(13,180)

7,927 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

Rented ACADIA like

Rented ACADIA like, arrived on time and there was only available a Traverse (which I chose as the nearest choice to Acadia) or Santa Fe. At the parking found there was an Acadia parked side to side to the Traverse, so that disappointed me a little. anyway, service was great at counter, SUV was great, no issues during rental. Returning was easy and fast. Charged only what agreed, so that was great. I recommend it and will use it again.

10 August 2026
Unprompted review
Rated 5 out of 5 stars

Renting the car through SIXT was a…

Renting the car through SIXT was a great experience. The procedure was simply and smooth. The counter staff was very patient on finding the right car for me (the first assigned car was ok, but i thought it's trunk is not big enough to put our luggage, so I asked for another car). The cleaning stuff is very helpful, taught me how to get exit to the garage. Also helped me to get the ticket from the exit gate machine. The car was very tidy and clean.

22 August 2026
Unprompted review
Rated 5 out of 5 stars

Check in and vehicle pickup was simple

Check in and vehicle pickup was simple, fast and very easy.
The representative Brianna made the process very pleasant and simply.
Return was also quick and simply and an adjustment was immediately made to my final rental fee due to a minor issue I experienced with the vehicle.

23 August 2026
Unprompted review
Rated 1 out of 5 stars

I was charged twice

We had a great time with our car. In store everyone was kind. However when we got home from our vacation I see that you double charged me. Now I can not reach anyone that can actually help me. Only short email replies without any help. Just unacceptable and extremely frustrating and stressful right after a holiday. I believe you have over charged me close to $400 too much and my 10 day rental was close to $1000 that I paid a month before pick up in full! PLEASE someone call me or reach out to me.

19 August 2026
Unprompted review
Rated 5 out of 5 stars

Great

Great, so this is when we arrived at London Gatwick a very pleasant young man dealt with us in a very professional and courteous way. We returned it to London Heathrow three days later everything was seamless.
I left my rain jacket in the car and a couple of days later I had an email to tell me that I had and the procedure for returning it.
Really great service.

1 September 2026
Unprompted review
Rated 5 out of 5 stars

Rent a Car in Norway

Reliable and new car, smooth and easy pick up and return of rented car. The car was clean, ready and fully charged. Staff were efficient and knowledgeable. Booking process was strait forward, no complications.

28 August 2026
Unprompted review
Rated 5 out of 5 stars

Sixt delivered a seamless rental…

Sixt delivered a seamless rental experience with rapid check-in and check-out services. Fantastic staff,
welcoming and professional. The vehicle seamed as if had be cleaned professionally and performed flawlessly during my trip. I appreciate the reasonable rates for such an upscale service.

28 August 2026
Unprompted review
Rated 5 out of 5 stars

Had my car stolen (twice in 1 moth) and…

Had my car stolen (twice in 1 moth) and it had been taken t the repairs for repairs. Still needed to get around as live in country NSW. The staff at Orange base were fantastic as I wasn't sure how long I would need the car for. They were great in helping me as first it was under my sons name the several weeks later was changed into my name. The staff were extremely helpful with everything. And then helpful again when I returned the car. SixT should be very pleased with their Orange NSW AU staff.

18 April 2026
Unprompted review
Rated 5 out of 5 stars

San Deigo Airport SIXT

Reservation was easy online. Text message arrived for contact less check in. Choice was given between two fantastic options that were both what I expected. Scanned a QR code, got the keys, & drove off. The car was in great shape & super clean (thank you). Return was even easier - just a drop off & receipt via email. All this at San Diego airport!

28 August 2026
Unprompted review
Rated 2 out of 5 stars

Mechanical Issues

The staff was very friendly. I was convinced to upgrade my vehicle, and unfortunately, the vehicle I received had mechanical issues.
I called customer service to get the issue resolved, but the only solution offered was to bring the vehicle back to the rental location to have it inspected. I was on vacation and did not have time to spend driving back and forth to the rental location, so I decided to return the car early.
Despite returning the vehicle early due to the mechanical issues, I was still charged for the entire rental period. I had to call customer service again to request some sort of discount. I was given a discount, which I appreciate, but I still had to pay for the unused days instead of being refunded for the days I did not use the vehicle.
If I had not upgraded the vehicle and had not experienced any mechanical problems, I would have kept the car for the full rental period. However, given the circumstances, I don't understand why I should have been charged for the entire rental when I had to return the vehicle early because of a problem with the car. I believe I should have been refunded for the unused days rather than simply receiving a partial discount.

30 August 2026
Unprompted review
Rated 5 out of 5 stars

Rented car from BWI Airport

Rented car from BWI Airport. I will say that all associates that I had interactions with were wonderful. Ms. Niya (at pickup) and Mr. Emmanuel (at drop off ) were both exceptional in their customer service skills. Kudos to them both regarding professionalism and dedication to their jobs. Thanks!

25 August 2026
Unprompted review

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