Sunny Cars Reviews 

Update 05Nov26 - Still no response to my case from Sunny Cars besides acknowledgment of case.

Updated: 29Oct26 - The response from Britt below is the first proper response received.

I booked and paid for a car in advance. My flight was delayed and when I arrived at the airport I was informed that the local agency had given my vehicle away. The local agency consultant was extremely rude and unhelpful. This was at 11pm at night. I called the emergency line of Sunny Cars who told me to take a car from another provider in the same category and they would refund the difference. After returning from the trip, I provided all the required documentation to Sunny Cars. However, after two weeks of following up on the case I am yet to receive a formal response. Each time I email them all I receive is an Acknowledgement of case automated response. On Friday 23Oct26 I called the call centre and the agent advised that they would sort the case out by the latest Monday 26Oct26. It is now Wednesday 28Oct26 and all I have received is an automated Acknowledgment of case.

The booking process through Sunny Cars was very smooth overall. We also had good contact with the Sunny Cars customer service throughout the process. Our car was picked up from another rental company (Enterprise) at Exeter Airport. We had a very good experience with the staff. They helped us inspect the car at pick-up and clearly explained the rental conditions. The drop-off process also went very smoothly.
The pick-up location is slightly outside the airport but still within a reasonable distance. The instructions on how to get there, and possibly the address itself, could be explained a bit more clearly.
The only drawback was that the car was not very clean. There were several stains and greasy marks on the seats.

Best car rental company ever, always all is perfect

Everything went smooth and seamless.

Breach of comprehensive insurance contract.
I rented a vehicle through SunnyCars (reservation #16003563 for verification purposes) and the subcontractor, Enterprise, charged me a 200-pound deposit, which I claimed from SunnyCars since I had comprehensive insurance. After several emails and three months later, I have not received a response or a refund of this amount, despite having provided all the documentation that was requested of me.

¡¡Finally, after several emails and complaints, I received a refund of my deposit four months later!!. I think the service should be better—I shouldn't have to keep sending emails for several months to get a refund.

Nice brand new car, perfect service

We received the exact car we booked (Mercedes T) from the local rental agency. Everything went smooth, we noticed the AdBlue was empty when we were leaving and they filled it on the spot. The shuttle to the airport was fast and comfortable.

Quick pickup and dropoff with a smooth process

Everything was perfect. Eleven rental car days with National/Alamo in Rapid City with very good price and very good insurances. I recommend Sunny Cars

I booked my rental car in Olbia through Sunny Cars and was referred to their local rental partner, Rental Plus.

The rental itself went well and I had a nice car. Unfortunately, almost a month after returning the car, I still have not received my €700 deposit back from Rental Plus.

I have contacted Rental Plus several times by email and phone, but I keep being told that it is “being processed.” I have also contacted Sunny Cars for help, as I made my booking through them and Rental Plus was their local rental partner.

€700 is a substantial amount of money to be without for almost a month. I booked through Sunny Cars because I expected the reassurance of having them as the intermediary if there was a problem with the local rental company.

It is a shame that an otherwise good rental experience has turned into weeks of trying to get my €700 deposit back.

Movida, driving on holidays in Faro via Sunny Cars: top!

Awesome experience.
Blindly we can trust them.On the claims no questions asked just verified the claims against the contract and reimbursed the money.Always would like to get back to you.
Thanks a lot and keep up the good work.

Personel were very friendly. Car was good. They gave us a 'free' upgrade but not sure if it was a real upgrade, more that they didn't have any other automatic. Take good pictures of the whole car!! Our car had a lot of damage on the back of it. Later we noticed a broken light and thought it happened after we got the car. It was on our original picture but we had missed it. They did not give us any problems when turning in the car.

Disappointing experience with Sunny Cars.

I booked and paid for a car in the Compact Standard (C) category, but was given one from the cheaper Economy Standard (B) category. During my holiday, a Sunny Cars employee acknowledged the mistake and promised compensation afterwards.

Four months, several emails and phone calls later, that promise still hasn’t been honoured. Sunny Cars now refers me to the local rental company, even though I booked with Sunny Cars.
My first and last time using them.

Shuttle service was perfect! Kon direct instappen op de luchthaven, ook retour kon direct.
Huurauto was netjes en prima!

Easy to book with, seamless connection with car rental agencies, reliable and convenient (all-in package, with insurance) at good rates. Excellent customer service if/as needed. Have used them for years and will continue to do so.

The rental companies you work with are not good. (Gobycar) They wanted to sell me extra stuff and they even charged me for items that I didn't want and clearly said that I didn't want them at the application.

Booked a small car (fiat500 or similar), but received a humongous Chinese "tiger six" piece of absolute crap because the rental service had nothing smaller available. However, none of their cars are small, they only hand out big Chinese cars. We've seen them do it when we were at the desk later. In sicily of all places where such a big car is an absolute pain to drive.

So we contacted sunny, they say contact the rental service (drivalia, would also not recommend).

They dont pick up the phone. We call sunny: drive by them.

We drive by them, even have sunny talk to them on our own phone, they of course still have nothing and only then, after deliberation with colleagues or the boss or whoever while we waited sunny says: "It's a bigger car, it's an upgrade, we cannot do anything.

Al the wile we drive 1 in 10 at 2.20 per litre on a volcano and in the smallest of streets you can imagine. This is all kinds of things but certainly NOT an upgrade. We're paying like crazy for the gas alone, but hey sunny is a cheap all-in service, right?

Sunny, if you're going to be intermediary for rental cars, then act like an intermediary and do something when needed. Or if you are not going to do anything, then don't make us call the rental service twice and even drive to the airport for their desk. At this point what is the purpose of booking through sunny and not directly with whatever car rental service that I used before and trust?

Plus, at least remove these drivalia con artist people from the fleet.

The time to get the keys of the car took quite long even when I’d folk in all details on forehand.
For the rest everything fine.