Strings Direct Reviews 

52,416
TrustScore 5 out of 5

4.9

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Rated 5 out of 5 stars

I buy strings for electric, acoustic and bass. What I like is their huge selection of strings. I also highly value the speed at which the strings are dispatched. They usually arrive within 24 hr... See more

Rated 5 out of 5 stars

Quick efficient service. Product was as advertised. Purchased from this outlet before no issues, great range of products.

Rated 5 out of 5 stars

My experience with Strings Direct has been uniformly great. They have a really good range of products and when you have obscure questions about (in my case) plectrums and capos, they really know what... See more

Rated 5 out of 5 stars

Thus latest offering if set of five nylon based banjo strings from E&O Mari is suited fir the failing players, because of the thick nylon. They are replacements for the lightweight, flexible Senorit... See more

Company details

  1. Music Store
  2. Audio Visual Equipment Supplier
  3. Guitar Store
  4. Musical Instrument Repair Shop
  5. Musical Instrument Store
  6. Stringed instrument maker

About Strings Direct

Written by the company

Strings Direct has been supplying musicians since '97. Our team is built around guitar players and string fanatics, and is on a mission to help you discover your favourite set of strings from the widest range of acoustic, electric, and bass guitar strings anywhere in the UK.

We pride ourselves on delivering the absolute best service and goods to our customers which we’re grateful to see reflected in the reviews you can read here. Visit our store now with the links below. See you on the other side!


Contact info

4.9

Excellent

TrustScore 5 out of 5

52K reviews

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Asks customers to review

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Hasn’t replied to negative reviews

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4.9

All reviews

(52,416)

35 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Spam emails via eBay never stop

I bought an item from this company’s eBay store. They then spammed me via eBay messages to my eBay email asking for a review on a third party website. I gave them a poor review as the emails were unsolicited. I received an unnecessarily aggressive response from them but they apologised and said they had asked their IT department to remove my details from their systems. Yet I continue (days after they said they’d stop sending) to receive unsolicited spam from them via eBay. And I received another today. I have reported them to eBay.

Avoid this company as they don’t ask you if you wish to receive unsolicited email. They send spam and it never stops.

Months after I wrote the above they just sent me via eBay another junk email which was unsolicited.

5 September 2026
Unprompted review
Rated 5 out of 5 stars

I trust Strings Direct to always stock the strings I want

I buy strings for electric, acoustic and bass. What I like is their huge selection of strings.

I also highly value the speed at which the strings are dispatched. They usually arrive within 24 hrs. Great service.

I don’t do a lot of research on their competitors prices not just because the huge range of their stock but I think they must be very competitive because I know how popular and trusted they are.

5 May 2026
Rated 5 out of 5 stars

Absolutely recommended

My experience with Strings Direct has been uniformly great. They have a really good range of products and when you have obscure questions about (in my case) plectrums and capos, they really know what they are talking about.
The reason I'm actually writing a review is because I ordered very light gauge 12 string acoustic strings - not usually available in my local shop - on Saturday lunchtime and they arrived on Sunday! That is real service. Highly recommended.

12 July 2026
Unprompted review
Rated 5 out of 5 stars

Wide range, good service.

I have a small but varied collection of guitars. Strings direct have a fantastic range of strings and accessories, in every price bracket. An easy to use ordering system and prompt dispatch. I'll definitely be ordering again.

2 April 2026
Rated 5 out of 5 stars

Ever reliable supplier

I’ve been using Strings Direct for some time now. Their website is easy to navigate, with an excellent choice of products at sensible prices. Delivery is always on time / as promised, with good communication along the way.

I use a lot of guitar strings in the course of a year, and Strings Direct have established themselves as my ‘go to’
supplier.

30 June 2026
Unprompted review
Rated 1 out of 5 stars

Another .ie scam....

Another .ie scam....

Used this site as it had a .ie web address. They were very efficient in processing and dispatching. Only to be hit with Irish VAT and charges when they arrived in Dublin.

15 June 2026
Unprompted review
Rated 5 out of 5 stars

Pleased with the look and quality of…

Pleased with the look and quality of the coloured strings I purchased.
They hold their tune longer.
Despite the logistics and distance travelled to deliver - all good. Transportation costs very reasonable.

2 January 2026
Rated 1 out of 5 stars

I've been reluctant to leave a negative…

I've been reluctant to leave a negative review because I have always had good experiences with this company in past purchases. Customer service is fast, shipping is fast and they have great products and great prices.
The reason I'm having to write this is due to a recent purchase of D'Addario strings. They came corroded/tarnished and I have to give credit to Strings Direct, I contacted them and the same day (maybe the day after) they apologised sincerely and sent a new set out and contacted D'Addario to let them know about the issue.
Unfortunately, the replacement set they sent to me had the exact same issue. I sent photos of the corrosion and haven't heard anything back.
It's a shame because I know that these things can happen and most of the time, string corrosion is a problem that originates at the factory as they come in sealed bags. I'm not sure if the strings are old or had been kept in a suboptimal environment but either way, I am disappointed in the silence since contacting about the replacement set.
I did say that I was going to leave them on my guitar because I hate restringing and I honestly don't like hassling people but I'm writing this because the strings aren't cheap. They're half rounds which are typically more expensive and I do mostly blame D'Addario for the damaged strings, I just wonder if Strings Direct have bad batches of strings, I'm not sure.
They are a great company and I hate to write a review like this.

13 February 2026
Unprompted review
Rated 5 out of 5 stars

Satisfied customer

Great service, very helpful staff and fantastic quality products. I have been a customer for many years and I will carry on with this company. Thanks a million. Peter J Chadwick.

3 November 2025

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