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ROMASS Reviews 

1,758
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TrustScore 4.5 out of 5

4.5

Garage Door Supplier
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Company details

  1. Garage Door Supplier

Information provided by various external sources

Heb je een probleem met je garagedeur? We lossen het voor je op! We repareren en onderhouden alle typen deuren van alle merken in heel Nederland.

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4.5

Excellent

TrustScore 4.5 out of 5

2K reviews

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Replied to 100% of negative reviews

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4.5

All reviews

(1,758)

323 reviews in the last 12 months

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Rated 5 out of 5 stars

Quick, fast and good craftsmanship

Je can make an appointment via website. You will be called the next day and they could come very quickly. Engineer fixed it very fast and made some adjustments.My garagedoor has never worked like this before ! Compliments!
Obviously they work with costs for travelling (voorrijkosten) and an hour rate. But if you need the expertise this is the place to go!

24 August 2026
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Reply from ROMASS

Good afternoon,

Thank you for this wonderful and enthusiastic review. We’re very pleased to hear that you were helped so quickly and that our technician was able to resolve the issue professionally and make the necessary adjustments. It’s especially great to hear that your garage door is now working better than ever.

Thank you for your trust and for the compliments.

Kind regards,
Lotte

Rated 5 out of 5 stars

Quick and professional service

They contacted me a bit later than I expected, however after the first contact, everything went smoothly. The gentleman came in the agreed time, and he repaired my garage door. I learnt that the cost of the quick service is built in the material price, but that's fine.

7 August 2026
Unprompted review
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Reply from ROMASS

Thank you for your review. We are pleased to hear that you are satisfied with the repair and the service provided by our technician. We also appreciate your feedback regarding our response time and are glad that everything went smoothly after the initial contact. Thank you for your trust in our company.
Lotte

Rated 5 out of 5 stars

Very professional and vast

Very professional and vast! I would recommend this company to everyone.

1 July 2026
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Reply from ROMASS

Good afternoon,

Thank you for your kind review. We are pleased to hear that you experienced our service as professional and fast. We appreciate your recommendation and your trust in ROMASS.

Kind regards,
Lotte

Rated 5 out of 5 stars

Great service

23 June 2026
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Reply from ROMASS

Good afternoon,

Thank you for your kind review. We are pleased to hear that you were satisfied with our service. We appreciate your trust in ROMASS.

Kind regards,
Lotte

Rated 5 out of 5 stars

Excellent service and extremely…

Excellent service and extremely friendly technicians.

15 July 2025
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Reply from ROMASS

Dear Patricia,

We really appreciate your review! It’s great to know that our technicians made a positive impression. We’re always here to help with a smile!

Kind regards,
Lotte

Rated 5 out of 5 stars

On time

On time, fast and efficient!

26 June 2025
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Reply from ROMASS

Good morning Amin,

It's great to hear that you are satisfied with our services. Thank you for taking the time to share this.

Kind regards,
Lotte

Rated 5 out of 5 stars

Great job

Great job. They were true professionals and they did a good job.

27 March 2025
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Reply from ROMASS

Good afternoon Volkan,

Thank you for your kind words. We appreciate your feedback and are glad to hear that you were satisfied with our service. If you ever need assistance in the future, we will be happy to help.

yours sincerely,
Lotte

Rated 4 out of 5 stars

Professional

Clean and simple and solving of problem with polite and understanding professional service.

7 January 2025
Unprompted review
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Reply from ROMASS

Good afternoon,

It's great to hear that you are satisfied with our service. Thank you for taking the time to share this.

Kind regards,
Lotte

Rated 5 out of 5 stars

Great service.

Great service.

25 November 2024
Unprompted review
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Reply from ROMASS

Good morning,

It's great to hear that you are satisfied with our services. Thank you for taking the time to share this.

Kind regards,
Lotte

Rated 5 out of 5 stars

Fast and good repair

Fast and good repair. I highly recommend.

22 November 2024
Unprompted review
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Reply from ROMASS

Good morning D.J.

It's great to hear that you are satisfied with our service. Thank you for taking the time to share this.

Kind regards,
Lotte

Rated 5 out of 5 stars

Very satisfied

He accurately diagnosed the problem and provided a quick solution. I am very satisfied with the service. Thank you very much!

9 August 2024
Unprompted review
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Reply from ROMASS

Good afternoon Jason,

It's great to hear that you are satisfied with our service. Thank you for taking the time to share this.

Kind regards,
Lotte

Rated 4 out of 5 stars

what you pay is what you get

what you pay is what you get
opinie van offertemaker verschilde van de uitvoerder :
geen punt, want resultaat is ok

13 May 2024
Unprompted review
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Reply from ROMASS

Goedemorgen WB,

Wij proberen inderdaad op afstand binnen de mogelijkheden een zo goed mogelijke indicatie te geven, helaas wijkt deze een enkele keer wat af. Fijn om te horen dat u verder tevreden bent met de geleverde service.

Met vriendelijke groet,
Lotte

Rated 5 out of 5 stars

These guys were great

These guys were great. Came on time, came back with the necessary parts, fixed the blind promptly. Couldn't ask for anything more.

23 August 2022
Unprompted review
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Reply from ROMASS

Goedemorgen Catherine,

Thank you for writing a review about our services. I am happy to read that you are satisfied with the visit of the technician.

Sincerely,

Merel

Rated 1 out of 5 stars

Not happy with the service

Not happy with the service and no solution to the problem was suggested, except to say that I have to change the machine. If that is the case then why do we talk about being sustainable and circular economy? Just disappointing that the expert could not provide a solution by just re-programming the software, which is the reason for me to call them. Anyway, will not go with them next time and it was waste of my time.

16 August 2022
Unprompted review
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Reply from ROMASS

Good afternoon,

Thank you for taking the time to post a review.
We are very sorry to hear that your experience with our company has not been positive and we would like to discuss this with you.
Unfortunately we were unable to reach you after several attempts.
We are still open to talk to you and look for a solution.

Sincerely,

Lotte

Rated 1 out of 5 stars

Charged more than double of the price for a 5min visit that does not solve my problem.

I had an issue with my external roller shutters and since that I'm living in the house less than 1 month and I don't have the tools to fix I was looking for a company on google and I found Romaas.nl.
Nice website, I already received the price for the fix, the people call me to make an appointment it was nice.
I asked to the call service to send a picture from my window and they told me.
"No, I already have all the information necessary".
Today I received the technicians early in the morning , They just saw the window and they told me.
This cover is your job to remove (the house have a cover that does not expose the roller blind motors, and I was not aware that they do not touch on this), we don't do that remove this kind of cover so we cannot work with this.
I told that I was not informed by the company that I should remove the cover or any other thing related . The visit does not took more than 5min.
t. After 1 hour I received an invoice with more than 2x times the price that I've received in the appointment confirmation, charging for 2x "Uurtarief ".
we could have avoided this problem with just one photo that I asked to send the company before making an appointment.
Now they are charging more than 150 euros for a 5min visit and it was interesting to see on the website.
"No Cure , no pay!" . Really bad experience.

5 July 2021
Unprompted review
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Reply from ROMASS

Beste Caio,

Jammer om te horen dat u niet geheel tevreden bent over onze dienstverlening. Ik heb begrepen van mijn collega van de klachtenafdeling dat er telefonisch contact is geweest over de situatie. Tijdens dit gesprek is het duidelijk geworden dat het gaat om een miscommunicatie. Daarom hebben wij het gehele factuurbedrag gecrediteerd en worden er geen kosten in rekening gebracht.

Ik ben blij om te horen dat de situatie is opgelost.

Met vriendelijke groet,

Merel

Rated 1 out of 5 stars

Unlawfull invoicing

Since the motor of our garage door broke down, we had to find a solution quickly. Romass came and replaced the garage door, for which we were happy, although we had to pay more than 1000 euro (which we though was quite expensive). Five days later we contacted the company again because the remote controls didn't work properly. The garage door didn't close when we pushed the button. Again, a technician came and solved the problem. However, we immediately received an invoice of 160 euro for the repair. Even the technician was perplexed he had to give us an invoice for a repair that shouldn't be there in the first place. This seems even unlawfull to us, since the repair should be warranted. We are already sorry we chose Romass to repair our garage door in the first place and will never recommend the company to anybody....

19 May 2020
Unprompted review
Rated 3 out of 5 stars

Too expensive

Too expensive... I had the same issue 2 months ago, contacted an other company, I paid 180 euro ( on a holiday day on top, normally triple price) At Romass I paid 376 euro 😔

28 March 2016
Unprompted review
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Reply from ROMASS

Dear Noella,
Thank you for your review. We work with a very transparent and simple pricing policy, which is openly available at our website and our customer services is always available to help with all questions about pricing. Before you decided to schedule an appointment with one of our technicians you can always estimate what will be the total costs. I have looked in your ticket and I can see the correct pricing rules where applied, but since you decided to schedule an appointment during the evening the prices are quite higher than during our regular working hours. So, in this we I can declare the big price difference between us and the other company what you are writing about.
Best regards, Maarten

Rated 1 out of 5 stars

Unreasonable price

I had to pay almost 1000 eoros in stead of 500

21 March 2016
Unprompted review
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Reply from ROMASS

Dear Frans,
Thank you for your feedback and I'm sorry to hear that you are not fully satisfied with our service. Could you please get in touch with me on webcare@romass.nl and be more specific on what happened? I will be more than happy to assist.
Best wishes, Pieter

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