Pilloway Reviews 

Absolute scam of a company. I ordered one of everything off their website & saw the LEGIT reviews on here.

I requested shipping information in which they couldn’t provide - so I then asked for a refund.

They said they’ve processed the refund and it’ll take 3-5 business days to see it in my account, however it’s been over 2 WEEKS & still nothing in my bank account.

Have had to dispute this order with my bank.

Customer service is horrible also, they ignore emails constantly but they don’t give you updates initially on shipping.

They’re not an Australian company, they’re an E-commerce company and ships everything from china.

Everyone needs to report this website to the ACCC!

DO NOT BUY!

Scam company. Ships from China.. how is this an Aussie brand like please it’s just another drop shipping company. Terrible quality. Really unhappy all round wish I’d googled first.

Worst experience with an online order I’ve ever had. Pillow was delayed in being sent by 2 weeks, with no email or contact from the company. When I tried to cancel they said it wasn’t able to be and I’d have to wait. Almost 4 weeks to receive, then to get my money back I had to pay $20 to return, despite the delay not being my fault! Customer service was atrocious and wouldn’t ever recommend.

I wish I checked here first. The company appears to be Australian & you pay for Australia Post shipping, but the pillow gets shipped from China. It then sits in limbo somewhere & you get no satisfactory answer from the company.
The delivery times set out on the Web page are inaccurate & false.
If my pillow ever arrives I'm not expecting much based on reviews.

ZERO STARS. This company will send you whatever they want not what you specifically order and then it will cost you money to return it. Go elsewhere, they are not reputable and do not comply with the consumer law.

Rubbish. Item not as described. Cheap small flimsy and flat. Claims to be Australian but comes from china

I ordered two pillows from Pillow Way in early July, and I am still waiting for the second pillow to arrive.

After numerous emails back and forth, I was told that the pillow had been delivered. However, the only thing I actually received was a complimentary pillowcase — which was already falling apart. The pillow I paid for has never arrived.

I haven’t received any meaningful response from the company in weeks, despite trying to follow this up, and at this point I’m genuinely questioning whether this company is legitimate.

What makes the situation even more disappointing is that I also contacted them about the money-back guarantee advertised on their website. Since raising this, I have received no response at all.

I will now be initiating a chargeback through my credit card company. I wanted to share my experience because I would hate for anyone else to spend their money and end up in the same situation.

Very disappointing customer service and an incredibly frustrating experience from start to finish.

This is on customer service and delivery times as I have waited a month and not received my pillow. I wish I researched first. The website states quick delivery, which is what I expected. It seems like an Australian company but the tracking once it finally appeared is from another country. I have reached out to customer service which looks like a generic email which is hard to read. I would not purchase again.

Insanely thin and low quality pillow. Genuinely the quality you'd expect from a $10 pillow at a bargain shop. It is not supportive and it's lumpy and uneven. Ordered from the Australian site and yet it still comes from china.
When you raise a concern to their team, you get blocked.

Note: The official website filters out and manipulates their reviews so it appears to have a higher rating than it does. Do not fall trap to their deceptive advertising. The company has been reported to ACCC.

I’ve seen the negative reviews but my experience was good. I LOVE the cooling fabric of the cover. I note someone said it wasn’t long enough I can see where they are coming from but I find it comfortable and although I just bought it out of curiosity ( don’t have any specific aches or pains occasional stiff neck maybe.) But I am loving this thing! I get so comfortable for sleep. I had a great experience with delivery it was super quick.

Not what it’s hyped up to be. Too soft, poor structure and not long enough. Wouldn’t recommend

They don't even deserve 1 star.
Thought I was ordering from an Australian company but my order took a month to come from China. And its made of cheap stuffing that is so minimal that it doesn't even provide support as advertised. Its a waste of money! Do not buy from them, they're scammers!!!

pillow arrived quickly and safely.
can't imagine sleeping without it now.
so soft and cool.
i think i've been tossing and turning less now too.