Premier achat d'un album photo chez Photobox .... surprenant la qualité de l'album qui met en avant nos photos. Produit de mise en page simple d'utilisation et il permet de faire de jolies créations p... See more
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The application is excellent. You need time to create the album but there is easy assistance on the site to change your ideas as you proceed and warns you if photos lack clarity. I was impressed when... See more
I ordered a mug. The delivery arrived with its content totally destroyed. The packaging was terribly inadequate. I called and they suggested sending a new one, to which I agreed to. The second... See more
Company replied
Very intuitive and easy to use site which produce beautiful results for a competitive price.I already ordered three copies of one Foto book and now finished working on the second, which is bigger. Als... See more
Company details
Written by the company
Nous sommes à vos côtés dans toutes vos aventures. De vos merveilleux voyages à la naissance de votre mini, comptez sur nous pour imprimer toutes vos histoires dans les moindres détails, afin qu'elles vous accompagnent et vous inspirent dans vos aventures de demain. Photobox a été fondé à Londres en 2000 pour aider les particuliers à développer et à imprimer leurs photos facilement et rapidement. Depuis, nous utilisons le numérique pour continuer à donner vie à toutes vos aventures dans les moindres détails grâce à une large gamme de produits photo et d'outils de création intuitifs. Photobox fait partie du groupe Storio, qui regroupe 6 marques sur 13 marchés, avec plus de 11 millions de clients, ce qui en fait l'un des leaders européens en produits photo personnalisés. Storio group est un endroit où les histoires sont exprimées, confectionnées et partagées entre les personnes et les générations. Nous donnons vie à vos histoires grâce à une gamme de produits photo personnalisés de haute qualité, tels que des livres photo, de la déco photo, des calendriers et des cadeaux. Notre technologie innovante vous permet de personnaliser facilement votre création pour l'offrir ou la garder pour vous. Nos produits photo sont réalisés avec soin pour donner vie à toutes vos aventures, des plus grandes aux plus petites, des prévues aux plus inattendues, vous permettant ainsi de revivre ces moments précieux et de les avoir à portée de main pour les années à venir.
Satisfaction client garantie
Nous mettons tout en œuvre pour que votre expérience avec nous soit inoubliable.
Contact info
198 Avenue de France, 75013 Paris, France, Paris, France
- 0184 590 268
- https://service.storiogroup.com/hc/fr/p/contact
- www.photobox.fr
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Composition libre
Composition libre : Utilisation facile, propositions de masques, cadres, stickers divers.
Le + : la mise en ligne de l album photos qui permet de le partager avec ses amis.
2 bémols : manque de renouvellement des stickers et arrières plans, et il faut nécessairement retirer toutes les sécurités et pare-feu de l'ordinateur pour envoyer l'album en téléchargement.
May use AI-assist with repliesRead more
New system reduces customer experience
The new system seems inferior from a customer perspective. I’ve ordered photo calendars from them for years and each year I could transport all the birthdays and memorable dates from the previous year to the new calendar. That function has been removed meaning it’s much more laborious to create new calendars. Not great from a customer perspective and no motivation to stay with Photobox. Disappointing
Reply from Photobox
The new logiciels are too automatic or bad
I was happy with the previous logiciel. Now I have to use a kind of all purpose graphic logiciel. Photobox does not keep the creations in his logiciel. I stop for a month and now I can open the work I did. Theit new logiciel does not allow to do nice personnalized albums, only the most simple, vulgar and current creations, with almost no personnalization.
The deception is total.
Reply from Photobox
How to say
How to say, it was average expercience… I guess when it comes for such things, like old photos renovation, the one should be careful with its condition, since it can damaged quickly, it was my case…
Was waiting forever when it will be…
Was waiting forever when it will be delivered. Turned out it was not the only dowsnide: quality of the print deteriorated since my previous order made years back. Hope my review will be considered.
Album photo 2024
l'interface ayant changé j'ai dû m'habituer. Dommage qu'il ne soit plus possible de mettre une légende à chaque photo.
Relativement facile et impression…
Relativement facile et impression rapide. L'application mériterait cependant à être plus "francisée" (remplacer les happy birthday par joyeux anniversaire par exemple ! ). On est en France que diable ! !
Super book de photos photobox j'adore !
Super book de photos j'adore !! Merci bien emballé arrivé rapidement je recommande !!!❤️❤️❤️
Il y a plus de format 11,5 x 17 et on…
Il y a plus de format 11,5 x 17 et on ne peut plus imprimer le nom des photos au dos
Reply from Photobox
12 years of work gone in one day
Photobox was more than just a hobby... it was years of work where I put a lot of time and all my heart and soul, creating 1-2 albums each year for my son... feeling secure that if an album gets damaged or lost I can always come back here, improve it and reprint it again. Until one day (12 years later) when Photobox made another software update and all the creations are gone forever and you loose about 20 albums of your child growing up, your travels and moments with friends & family... feels similar to your house being burned down... and that is only to replace it with a less convenient software with less layout options, no global view of all pages, no possibility to move 1 page, no option to copy a layout from another page and the worst of it all: an obligation to click on every single photo you want to choose for your album (I just clicked 1200 times to choose photos for the new album, my arm is aching and I have no energy for my creation anymore: although these photos are already on Photobox site, I had to choose them again individually instead of accessing the existing album). Such a disappointment and heartbreak... you may evolve, but why not work out to let longterm clients keep their creations?.. and why not keep comfortable options like choosing a whole photo album to create from?
Reply from Photobox
Very good website to make photo books
Very good website to make photo books, good quality of paper and printing. Nice colors of the pictures too. However is lacking few features comparing to American websites.
new year calendar
Since couple of years we do new year calendar from our photos. In this year calendar colors are dull and dates are invisible.
Photobox was incredibly helpful. They said that the problem is coming from IA optimisation. They have offered me a code that I can reorder. For customer service I will give 5 stars. I will update you if the new order comes correctly
NB: I have reordered the same calendar on a different model. This order came very good. Thanks to photoshop for their help.
Reply from Photobox
Annual album
With the help of the Photobox representative on the ‘phone, I keep the same style; A4 landscape and extra thick pages, which when complete with photos, the album looks outstanding. Big recommendation to anyone wishing to store their digital photos – much better than trying to show friends and relatives photos on your iPhone.
Okay the price is fitting the quality
Okay the price is fitting the quality, and the quality is pretty high indeed.Everything seems great, but the delivery was long.
For my son's birthday
For my son's birthday, I bought a booklet with 20 photos.
The quality is excellent, I'm satisfied with the result.
I would love to recommend it for some special occasions!
The result is perfect in terms of photo quality..
Online help is very convenient, and I quickly contacted them. the staff of this company handled my questions very well.
I am completely satisfied with the explanation, and I thank PhotoBox for its quick response, friendliness and professionalism
Delay with no new delivery date
Products ordered Dec 31, Delivery announced Jan 13.
Delay announced Jan 11 --> no new estimate date of delivery.
Support contatced today, no updated date of delivery.
Support is useless.
You answered my comment by requesting me to contact your support, already done yesterdat without any value. Worse support even experienced.
Reply from Photobox
Photobox uk (what customer service)
Photobox I have sent you the info you asked for including the order number ect you have said you will refund in an email so why have you not honoured that ?
Please stop sending me your automated reply as your company is not bothered about their customers .
Anyone out there thinking of using this company for photos prints ect shop elsewhere because I'm was wrong and they don't want to ni about it how can that be fair.
Reply from Photobox
Absolutely brilliant …
Absolutely brilliant … photo bloc 17 x12 cms …around 15€ and it arrived within 48 hrs! … ( and time for a late birthday present🫢)
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