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Photobox Reviews 

187,771
•
TrustScore 4 out of 5

4.1

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Rated 5 out of 5 stars

Premier achat d'un album photo chez Photobox .... surprenant la qualité de l'album qui met en avant nos photos. Produit de mise en page simple d'utilisation et il permet de faire de jolies créations p... See more

Rated 5 out of 5 stars

The application is excellent. You need time to create the album but there is easy assistance on the site to change your ideas as you proceed and warns you if photos lack clarity. I was impressed when... See more

Rated 1 out of 5 stars

I ordered a mug. The delivery arrived with its content totally destroyed. The packaging was terribly inadequate. I called and they suggested sending a new one, to which I agreed to. The second... See more

Company replied

Rated 5 out of 5 stars

Very intuitive and easy to use site which produce beautiful results for a competitive price.I already ordered three copies of one Foto book and now finished working on the second, which is bigger. Als... See more

Company details

  1. Photo Printing Service
  2. also in
  3. Gift Shop

Written by the company

Nous sommes à vos côtés dans toutes vos aventures. De vos merveilleux voyages à la naissance de votre mini, comptez sur nous pour imprimer toutes vos histoires dans les moindres détails, afin qu'elles vous accompagnent et vous inspirent dans vos aventures de demain. Photobox a été fondé à Londres en 2000 pour aider les particuliers à développer et à imprimer leurs photos facilement et rapidement. Depuis, nous utilisons le numérique pour continuer à donner vie à toutes vos aventures dans les moindres détails grâce à une large gamme de produits photo et d'outils de création intuitifs. Photobox fait partie du groupe Storio, qui regroupe 6 marques sur 13 marchés, avec plus de 11 millions de clients, ce qui en fait l'un des leaders européens en produits photo personnalisés. Storio group est un endroit où les histoires sont exprimées, confectionnées et partagées entre les personnes et les générations. Nous donnons vie à vos histoires grâce à une gamme de produits photo personnalisés de haute qualité, tels que des livres photo, de la déco photo, des calendriers et des cadeaux. Notre technologie innovante vous permet de personnaliser facilement votre création pour l'offrir ou la garder pour vous. Nos produits photo sont réalisés avec soin pour donner vie à toutes vos aventures, des plus grandes aux plus petites, des prévues aux plus inattendues, vous permettant ainsi de revivre ces moments précieux et de les avoir à portée de main pour les années à venir.

Satisfaction client garantie

Nous mettons tout en œuvre pour que votre expérience avec nous soit inoubliable.

Nous mettons tout en œuvre pour que votre expérience avec nous soit inoubliable.
Un souci lors de la création ? Pas satisfait(e) de votre commande ? Si quelque chose ne vous convient pas, consultez notre Centre d'aide ou contactez notre Service Client. Nous trouverons la meilleure solution pour vous.

Contact info

4.1

Great

TrustScore 4 out of 5

188K reviews

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4.1

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(187,771)

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Rated 5 out of 5 stars

Composition libre

Composition libre : Utilisation facile, propositions de masques, cadres, stickers divers.
Le + : la mise en ligne de l album photos qui permet de le partager avec ses amis.
2 bémols : manque de renouvellement des stickers et arrières plans, et il faut nécessairement retirer toutes les sécurités et pare-feu de l'ordinateur pour envoyer l'album en téléchargement.

13 May 2025
Rated 1 out of 5 stars

New system reduces customer experience

The new system seems inferior from a customer perspective. I’ve ordered photo calendars from them for years and each year I could transport all the birthdays and memorable dates from the previous year to the new calendar. That function has been removed meaning it’s much more laborious to create new calendars. Not great from a customer perspective and no motivation to stay with Photobox. Disappointing

26 May 2025
Unprompted review
Photobox logo

Reply from Photobox

Hi Julie,

Thank you for taking the time to leave your feedback. We greatly appreciate it, as customer feedback plays a vital role in helping us improve and enhance our services.

We are very sorry that you are dissatisfied with our changes.

As a digital company, we always strive to bring to our customers a hassle-free experience. This means that, from time to time, we need to update our systems. This brings some necessary changes, such as changes in our product range, sizes or characteristics.

We understand that the changes made have caused some inconvenience to you, for which we sincerely apologize. Unfortunately, we cannot revert to our previous options because of the way our new editor is set up. 

We hope that this initial disappointment will not deter you from creating your precious stories with us, we take great pride in printing your creations. 

If you have any questions or suggestions, you can feel free to contact us through our contact page: 
https://service.storiogroup.com/hc/fr/p/contact

Kind regards,

Photobox

Rated 1 out of 5 stars

The new logiciels are too automatic or bad

I was happy with the previous logiciel. Now I have to use a kind of all purpose graphic logiciel. Photobox does not keep the creations in his logiciel. I stop for a month and now I can open the work I did. Theit new logiciel does not allow to do nice personnalized albums, only the most simple, vulgar and current creations, with almost no personnalization.
The deception is total.

7 May 2025
Unprompted review
Photobox logo

Reply from Photobox

Bonjour Noelle,

Merci d'avoir pris le temps de nous faire part de vos commentaires. Nous les apprécions grandement car ils jouent un rôle crucial dans l'élaboration de nos services.
Nous sommes sincèrement désolés d'apprendre que votre expérience récente avec notre nouveau logiciel n’ait pas répondu à vos attentes.

Nous vous invitons à nous contacter directement afin que nous puissions examiner la situation de plus près en suivant ce lien :
https://service.storiogroup.com/hc/fr/p/contact

Nous vous serions reconnaissants de bien vouloir inclure votre numéro de commande ainsi qu'une brève description de votre réclamation.

Nous vous souhaitons une excellente journée!

Cordialement,
Photobox

Rated 5 out of 5 stars

How to say

How to say, it was average expercience… I guess when it comes for such things, like old photos renovation, the one should be careful with its condition, since it can damaged quickly, it was my case…

17 March 2025
Unprompted review
Rated 5 out of 5 stars

Relativement facile et impression…

Relativement facile et impression rapide. L'application mériterait cependant à être plus "francisée" (remplacer les happy birthday par joyeux anniversaire par exemple ! ). On est en France que diable ! !

30 January 2025
Rated 2 out of 5 stars

Il y a plus de format 11,5 x 17 et on…

Il y a plus de format 11,5 x 17 et on ne peut plus imprimer le nom des photos au dos

13 January 2025
Photobox logo

Reply from Photobox

Bonjour Audrey,

Merci d'avoir pris le temps de nous faire part de vos commentaires. Nous les apprécions grandement car ils nous donnent de précieux renseignements sur les aspects sur lesquels nous devons nous concentrer et apporter les améliorations nécessaires.

Nous sommes désolés d'apprendre que vous ne soyez pas satisfaite de nos récents changements.

En tant qu'entreprise numérique, nous nous efforçons toujours d'offrir à nos clients une expérience sans problème. Cela signifie que, de temps en temps, nous devons mettre à jour nos systèmes. Cela entraîne des changements nécessaires, tels que des modifications de notre gamme de produits, de leurs tailles ou de leurs caractéristiques.

Nous comprenons que les changements apportés vous ont causé quelques désagréments, pour lesquels nous nous excusons sincèrement. Malheureusement, nous ne pouvons pas revenir aux options précédentes en raison de la façon dont notre nouvel éditeur est configuré.

Si vous avez des questions ou des suggestions, nous vous invitons à contacter notre service clientèle par mail en suivant ce lien: https://service.storiogroup.com/hc/fr/p/contact

Cordialement,

Photobox

Rated 1 out of 5 stars

12 years of work gone in one day

Photobox was more than just a hobby... it was years of work where I put a lot of time and all my heart and soul, creating 1-2 albums each year for my son... feeling secure that if an album gets damaged or lost I can always come back here, improve it and reprint it again. Until one day (12 years later) when Photobox made another software update and all the creations are gone forever and you loose about 20 albums of your child growing up, your travels and moments with friends & family... feels similar to your house being burned down... and that is only to replace it with a less convenient software with less layout options, no global view of all pages, no possibility to move 1 page, no option to copy a layout from another page and the worst of it all: an obligation to click on every single photo you want to choose for your album (I just clicked 1200 times to choose photos for the new album, my arm is aching and I have no energy for my creation anymore: although these photos are already on Photobox site, I had to choose them again individually instead of accessing the existing album). Such a disappointment and heartbreak... you may evolve, but why not work out to let longterm clients keep their creations?.. and why not keep comfortable options like choosing a whole photo album to create from?

12 February 2025
Unprompted review
Photobox logo

Reply from Photobox

Hello Alina,

We sincerely apologize for any dissatisfaction caused by the recent changes to our editor. We appreciate every feedback, so thank you very much for letting us know your opinion regarding this matter as we always strive to listen to customers' complaints, so we can implement each one for a better user experience.

Rest assured that we bring your feedback to the appropriate departments. We constantly work on improving our systems.

If you have any other questions or suggestions, please feel free to reach out to us: https://service.storiogroup.com/hc/fr/p/contact

We wish you a wonderful rest of your day!

Kind regards,

PhotoBox

Rated 4 out of 5 stars

new year calendar

Since couple of years we do new year calendar from our photos. In this year calendar colors are dull and dates are invisible.

Photobox was incredibly helpful. They said that the problem is coming from IA optimisation. They have offered me a code that I can reorder. For customer service I will give 5 stars. I will update you if the new order comes correctly

NB: I have reordered the same calendar on a different model. This order came very good. Thanks to photoshop for their help.

31 December 2024
Unprompted review
Photobox logo

Reply from Photobox

Rebonjour,

Merci pour votre délicate attention.

Nous sommes ravis de vous savoir satisfait de la qualité de notre service. Nous espérons que vous recevrez votre nouvelle commande dans les plus brefs délais et qu'elle vous donnera entière satisfaction.

Si vous avez besoin de quoi que ce soit d'autre, n'hésitez pas à  recontacter notre service clientèle qui se fera un plaisir de vous aider. 
https://service.storiogroup.com/hc/fr/p/contact

Cordialement,

Photobox.

Rated 5 out of 5 stars

Annual album

With the help of the Photobox representative on the ‘phone, I keep the same style; A4 landscape and extra thick pages, which when complete with photos, the album looks outstanding. Big recommendation to anyone wishing to store their digital photos – much better than trying to show friends and relatives photos on your iPhone.

20 January 2025
Unprompted review
Rated 5 out of 5 stars

For my son's birthday

For my son's birthday, I bought a booklet with 20 photos.
The quality is excellent, I'm satisfied with the result.
I would love to recommend it for some special occasions!

The result is perfect in terms of photo quality..

Online help is very convenient, and I quickly contacted them. the staff of this company handled my questions very well.
I am completely satisfied with the explanation, and I thank PhotoBox for its quick response, friendliness and professionalism

25 January 2025
Unprompted review
Rated 1 out of 5 stars

Delay with no new delivery date

Products ordered Dec 31, Delivery announced Jan 13.
Delay announced Jan 11 --> no new estimate date of delivery.
Support contatced today, no updated date of delivery.
Support is useless.

You answered my comment by requesting me to contact your support, already done yesterdat without any value. Worse support even experienced.

13 January 2025
Unprompted review
Photobox logo

Reply from Photobox

Bonjour Alexandre,

Nous sommes désolés d'apprendre que votre expérience n'a pas été la meilleure. Nous aimerions examiner de plus près votre commande et vous serions reconnaissants de contacter directement notre service clientèle en suivant ce lien : 
https://service.storiogroup.com/hc/fr/p/contact

Nous sommes convaincus que nous pouvons trouver une solution ensemble.

Cordialement,

Photobox

Rated 1 out of 5 stars

Photobox uk (what customer service)

Photobox I have sent you the info you asked for including the order number ect you have said you will refund in an email so why have you not honoured that ?
Please stop sending me your automated reply as your company is not bothered about their customers .
Anyone out there thinking of using this company for photos prints ect shop elsewhere because I'm was wrong and they don't want to ni about it how can that be fair.

16 December 2024
Unprompted review
Photobox logo

Reply from Photobox

Dear Steve,

Thank you for giving us feedback. We're really sorry to hear that you are awaiting your refund. 

Please reach out to our customer care directly if you are in need of more help. You may use our chat service or send us an email through our websites, use Facebook or Twitter to contact us, or call us on 0330 053 3353. All our contact information is easily accessible on our website: photobox.co.uk.

Kind regards, 

PhotoBox.

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