LOOKFANTASTIC offer competitive prices.. I bought an expensive item with a very good discount. Totally reliable, delivering when requested. They keep in touch throughout so you know exactly what is ha... See more
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Company details
- Cosmetics Store
- Beauty Product Supplier
- Cosmetics and Perfumes Supplier
- Hair Product Store
- Skin Care Clinic
- Wellness Center
About LOOKFANTASTIC
Written by the company
LOOKFANTASTIC
Helpful links
About us
As Europe’s number one online premium beauty retailer, LOOKFANTASTIC® is the ultimate destination for all your beauty needs. Carrying over 22,000 products with complimentary worldwide shipping to over 200 countries, we have become the online partner of choice for many leading brands including MAC, Kérastase and Yves Saint Laurent.
With a portfolio of over 660 premium brands onsite, revenue share grown 40% year on year in the last 4 years, making LOOKFANTASTIC® one of the most successful beauty websites globally. With unrivalled technology and a team of world-class experts, we have created over 30 localised sites in as many languages, and attracted over 10 million visits per month in 2017 alone; 71% of which were international.
As we continue to build our luxury portfolio of partners, we are constantly adapting to and welcoming new trends in the industry. With more clean, vegan and organic beauty brands than ever before across skin, hair and body care, we have everything onsite to suit every individual beauty need and concern.
LOOKFANTASTIC® is part of THG Holdings plc, a globally renowned end-to-end tech platform specialising in taking brands direct to consumers across the globe. Using its proprietary technology and infrastructure, THG Ingenuity, the Group enables brands to grow at scale while driving unrivalled value and continuous performance.
LOOKFANTASTIC® is driven by a desire to create brilliant customer experiences, which are built from the insight and data executed through our integrated technology and expertise. Widening access to premium beauty and empowering men and women all over the world, we are leading the online beauty movement. Dedicated to delivering the very best in beauty, we also have an onsite blog led by our team of experts. Whatever your beauty concern or question, we have a bank of educational content to help you look and feel fantastic.
With new products and brands arriving at LOOKFANTASTIC® daily, sign up to our newsletter to receive the latest information and offers.
If you would like to discuss working in partnership with LOOKFANTASTIC® or supplying your brand to any of it's portfolio of websites please contact us on: partnerships@thehutgroup.com.
Contact info
Meridian House, Gadbrook Park, Gadbrook Way, CW9 7RA, Cheshire, United Kingdom
- www.lookfantastic.com
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Super quick and a real saving in my…
Super quick and a real saving in my purse. Very pleased.
Great Service
Always a good range of products at great prices and speedy delivery, even on standard terms
New Customer
This is the first time I’ve used Lookfantastic and I’ve been extremely impressed with the Customer Service and speed in which I received my order! I will certainly use again and recommend ☺️
Delivery service excelement
The product was exactly what I wanted and at a reduced price, delivery was very quick.
I’m happy with my product- it has great…
I’m happy with my product- it has great coverage and is long lasting. The delivery was also quick!
Fantastic Service
Ordered my goods on Friday, delivered Saturday! Really excellent service!
Excellent value and service.Recommend.
Ordering and delivery very smoothly
Always great service from…
Always great service from Lookfantastic. Get plenty of emails letting me know about exclusive offers and discounts. There's a huge range of products that are delivered next day if you buy delivery saver which is well worth the money.
Great service and good value very good…
Great service and good value very good company well done very reliable and good communication keeping the customer informed every step of the way with your purchases thankyou
Beware of invalid promotions
They had a promotional offer on their site for Elemis product minis. Choose 4 items for £42. The discount was to be added at checkout but wasn’t. I was told by a customer agent to make the purchase at full price and that I’d be refunded the extra amount paid. I wasn’t and feel duped as I only purchased these items because of the offer. Customer services are slow, and non responsive despite promising to sort it out. Their chat bot system is useless, generic and gives incorrect information. I was told a ‘senior team’ would be looking into this to rectify it, but this was over 3 days ago and I’ve heard nothing back.
First time to order in this shop
First time to order in this shop.
I was hesitant at first but upon reviewing the good reviews on Trustpilot, I gave it a try. So far, I am pleased with my purchase and the delivery service. Thank you! I will definitely order again in the future.
Great website and great products…
The Super fast delivery and also the website that was really simple to navigate not to mention the excellent value for money on most products.
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