Le Mini Macaron Europe Reviews 

Im very satisfied, goood price, fast shipping. I can only recommend. I love all product from Le Mini Macaron

I've ordered some products 10 days ago and after not receiving any info after 7 days I contacted the local branch and although they promise to respond within 3 days, they responded late. Apparently, the delivery was lost en route. These things happen, but I find it very disturbing that the company did not inform its clients promptly as it raises fraud concerns. I highly recommend to improve in the communication.

My order was delayed and they offered me a discount for it

Poor, uneven, streaky application. Either too thick or too thin. Awful. Took ages to dry, considering it was "quick dry" Nothing to like about this product, including the price. Also, the bulbous handle isn't easy to paint nails with.

I placed an order with "Le Mini Macaron" before Christmas, expecting it to arrive on time. Unfortunately, it did not arrive until January. The package was not delivered to my home address but to a pickup location instead.

Since it arrived so late, I informed customer service that I no longer needed the order. They clearly told me not to worry, that I did not need to do anything, the package would automatically be returned to them, and I would receive a refund.

It is now February and I still have not received any refund. When I contacted them again, they gave me a completely different explanation. Now they are saying that I am responsible for sending the package back at my own cost and that because it was not returned within a certain timeframe, they are unable to process a refund.

The information provided by customer service was inconsistent and misleading. I would strongly advise others to be careful and not trust this company.

All good. Nice colors

After a hiccup with delivery, the customer support was super helpful and scheduled a subsequent delivery with a fast turnaround.
The quality of products (nail care trio and the pro lamp) is excellent, just what I needed for sensitive nails.

I had issued with receiving my package, but they helped me a lot!
It's hard to find a customer care service so caring about the customer's problems, they have my total appreciation. Thumbs up for Lina, the customer care person who assisted me.
And the product was super too! It was a very appreciated gift, with a great quality. I will buy again :)

I have ordered from Le Mini Macaron before and had no issues, which is why this experience was disappointing. This time, I placed a large order in November, but the parcel did not arrive in the UK until the end of December.

Once it arrived, there was an issue with my address. After contacting both the delivery company and Le Mini Macaron, they offered me the choice between a refund or a replacement. I chose the replacement, but a few days later they informed me they would only issue a refund because they no longer deliver to the UK.

This information is not stated anywhere on their website, and the parcel was already in the UK at that point. The whole process was confusing and frustrating, especially after initially being offered a replacement.

They lost a client.

I bought from them a number of times, lovely packaging, amazing product quality. Never had a problem with delivery until last time when a glitch had my order basically result confirmed to me and in limbo for them, but the customer service was very kind and helpful and they ended up sorting out my problem so I just got my package late, no harm done.

Products are very good and costumers service solved my missing product problem!

What a scam. I spent £100 on 2 Christmas presents, ordered on 7th December. The website said 4-5 days max for deliveries to the UK. It’s January and I have heard NOTHING. No response to emails. The customer service emails addresses on their website and at the bottom of their emails just bounced so didn’t exist… massive red flag. I messaged them on Instagram to ask for help and to get a working email address… they sent a pointless response with a different contact email address. I have emailed them twice and had no response. No response either from the online contact form. Quelle surprise. The online tracking link to FedEx says it wasnt sent until 18th December (2 working weeks after ordering) and has been in Barcelona ever since. If that’s to be believed. If you can’t fulfil Christmas orders then do not do mass advertising on socials. Don’t make delivery promises you have no intention of keeping and then ignore customers. Respond, apologise and refund. Do not order from these criminals.

The device is made of a rather delicate material, a small drop of acetone accidentally spilled on it and left a stain.
The nail polishes took a bit longer than expected to dry (over 10 seconds) and their durability was not as good as anticipated. A base coat could help improve adhesion and overall wear.
The nail polish remover included in the kit was also less effective than expected.

Disgusting business, Absolutely furious.

*UPDATE.

I have STILL not had my delivery despite countless efforts to get in touch with the business. They simply do not care. I’ve never had to deal with such abhorrent customer service. It’s been a MONTH. DO NOT ORDER FROM HERE THEY ARE SCAMMERS

Placed an order on the 6th of December and have had NO dispatch or order updates in general. Contacted via the website and ignored, contacted via instagram and ignored. Absolutely atrocious business. Wasted my time and money.

It took 3 weeks for my package to arrive…product are very good

I use this brand for years. I am happy about how they keep adding new products, improving the quality.
The delivery is super fast, fullfilment is perfect. I am looking forward to seeing new cool stuff to order!

I love the products. I am on day 8 of builder gel + color + top coat and it's still hanging on!
The vad part is the costumer service. I never received a tracking number. Via chat no one answer, except AI. I emailed the company and only got an answer this week, so 10 days after I tried to reach out to them.

amazing! their customer service is amazing and extremely fast at communication.

Really love this kit 💅 the gel polish is gorgeous and the colours look so nice. The only annoying part was the “free gift” on the website… which kept charging me for it so I just left it out. Other than that, I’m really happy with it 😊