The service was good but the items themselves are variable in quality. I have a different colour in the same size in the same style of shoe and fit is completely different and the materials are poor... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Beautiful shoes, good quality. Delivered quickly…….i would have given 5 stars, but unfortunately they were just far too big for me and I sadly had to return. I wish they had fitted, they were gorgeous... See more
I came across Koi on social media. My style is to the alternative. I'm not conventional. I got an amazing pair of shoes from you at an excellent sale price. They arrived in the time frame you stated,... See more
The shoes arrived in immaculate condition and in a very short space of time. The update emails were fun and informative, making the package easy to track. The shoe box has a fun design and the shoe... See more
Company details
Written by the company
KOI is an independent brand that creates collectable, identity-driven designs rather than disposable, trend-chasing fashion. The design philosophy is rooted in subculture and self-expression, not seasonal trend cycles. Every pair features improved construction, reinforced stitching and materials chosen with longevity in mind. All products are backed by a six-month warranty.
Koi Footwear - Fashion Footwear
Written by the company
- Independent British Brand
- From classic Mary Jane to iconic platform boots, we design bold shoes with edge, attitude, and roots in the city that made us.
6 Month Manufacture Warranty
Direct purchases from KOI
All KOI footwear comes with a 6-month manufacturing warranty when purchased directly through our website. We stand by the quality of our shoes and want you to feel confident with every purchase — if something's not quite right, we're always here to help.
Contact us at
help@koifootwear.com
Contact info
Manchester, United Kingdom
- 07884199278
- help@koifootwear.com
- www.koifootwear.com
4.2
Great
22K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 77% of negative reviews
Typically replies within 1 week
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Damn this is a quality company
I came across this company and looked through their catalogue and found a pair of boots that were in the sale and literally paid under £30 and wondered to myself are they going to be any good?
When they arrived in the post, I opened the box with low expectations and when I picked up one of the boots I was in shock at how incredible they were the quality was through the roof and so damn funky.
I would so order from this company again in fact I have made the website a favourite on my phone so I can have easy access back to them.
If you buy a pair of shoes, I almost guarantee that you will wanna do a backflip with excitement when you get your awesome pair of shoes.
21 August 2026
Fabulous shoes
O bought two pairs for my twins for school they came quickly and beautifully packaged. I did have to change a size for one and so accommodating and helpful even put a quick shipping on it so they would be here for the first day of school I highly recommend and will be buying again thank you Koi team. X
21 August 2026
I love my new boots! ❤️🖤🩷
I love my new boots! I had accidentally ordered the wrong size initially, but the return process was pretty easy! The Koi team was very kind and helpful, I truly appreciate their help! Thank you, Koi Footwear! ❤️🖤🩷
7 August 2026
Beautiful Shoes
They were delivered on time, look beautiful and seem to be excellent quality.
12 August 2026
Unique design
I bought 4 pairs for my daughter, she loves all of them. All shoes design well and unique from others and looks exactly like the website picture.
12 August 2026
So many choices
So many choices. Own a few pairs of koi shoes. Fit is always spot on. Comfy out the box. Great quality. Prices are better than other "alternative" footwear ie irregular choice.
Delivery wad on time
17 August 2026
Reply from KOI Footwear
Hi there,
I'm really sorry your order hasn't reached you yet, and I completely understand the frustration when you're expecting your delivery.
I've checked the tracking for you and can see that your parcel has arrived in the US and is now with USPS in New York. It went out for delivery on 31 August, but unfortunately a delivery attempt was unsuccessful.
This means your parcel hasn't been lost or left somewhere in transit,
the tracking details are sent to you email so you are able to review.
KOI
Amazing and very comfy!
18 August 2026
Cute and comfortable shoes. No real problems with the store.
The shoes are excellent, already own two pairs. Cute, unique and comfortable.
When I had an issue, it was a bit frustrating, and I found the sales/price reduction/student discount eligibility a bit confusing, so 4 stars.
Definitely recommend them still, if you find shoes you like here go get them!
2 July 2026
Got my order cancelled
Got my order cancelled without getting to know the reason, and I didn't get all money back either (got back about 3 euro less than what I paid)
18 August 2026
Reply from KOI Footwear
Hi there,
I'm really sorry your order was cancelled without an explanation. I can completely understand how frustrating that must have been.
I've looked into this with our warehouse team, and your order was unfortunately flagged as a short order. This means that, due to an inventory error, we didn't have the product available to fulfil your order.
These errors can unfortunately be more likely during busy sale periods, when orders are coming through very quickly and our stock system can struggle to keep up.
I can confirm that your order was refunded in full. I've personally checked the refund and have also resent the refund confirmation email so you have this for your records.
I'm sorry again that we weren't able to fulfil your order, and especially that you weren't given a clear explanation at the time. We know that's frustrating and it's something we're continuing to work on.
~
KOI
Cute, Comfy shoes
Delivery was on time. The shoes are extremely comfortable and and so very cute.
18 August 2026
Items are delivered promptly and are…
Items are delivered promptly and are packed with the utmost care. Really great service!
17 August 2026
Used koi many times
Used koi many times , lovely quality and perfect style for my daughter
17 August 2026
Absolutely LOVE the shoes!!
Absolutely LOVE the shoes! Super comfy, affordable and they look AMAZING. Postage was fast and arrived in great condition. Very happy 🖤 Thank you!!
10 August 2026
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