Kastner & Öhler Deutschland Reviews 

I just ordered a swimming short and 3 days later they cancelled my order for who knows why. I find this very unprofessional. I would never order from this company again.

I can only urgently warn against ordering from Kastner & Öhler. The customer service intentionally ignores applicable European and Austrian consumer protection law (FAGG).

According to DHL tracking (No. JJATA8235709005743072), my package, ordered on June 30, 2026, was severely damaged in transit on July 2nd and has been officially and irrevocably on its way back to the sender (Kastner & Öhler) since July 6, 2026. The goods were therefore never in my possession.

I formally declared my withdrawal on July 6, 2026. Despite this, customer service (Ticket Number: 669922) stubbornly refuses to refund my money. They falsely claim they are allowed to withhold the refund until the return physically arrives. This is legally completely untenable: A right of retention (§ 14 Abs. 2 FAGG) only applies to goods already received. Since I never received the damaged goods, I bear no transport risk (§ 7b KSchG).

Instead, I am being asked to "digitally refuse" delivery—which is technically impossible since DHL has already automatically initiated the return to Kastner & Öhler.

If the refund is not received in my account by the statutory deadline (July 20, 2026), I will escalate the case to the European Consumer Centre (ECC), the Austrian Internet Ombudsman, and initiate a credit card chargeback.

Absolutely unprofessional behavior from a team lead.

Kastner Oehler Deutschland is a company that uses GLS. I have orderd 3 vests and paid around € 109,-
Never received!! And then this company is nagging about long service numbers to claim by GLS is stead of satisfing the customer with or a new shipment or money back. Never received this package number because the shipment never arrived. Horrible service!!!
Reinier Speets Spain

On a suitcase from Samsonite there is a promotion and free delivery. When I put the suitcase in my basket, a delivery fee from 6.95 € is added.
After changing the delivery country from Germany to Luxembourg, it shows that the delivery is not possible to Luxembourg despite it is mentionned in the delivery information.
After contacting the support for help, I get no answer.

I chose a retro style SMEG device, which as SMEG is fantastic, concerning the delivery, the service and the customer service I’m really disappointed!
The device came 14 days after the order (described on website as 3 working days). They delivered the device with a German/austrian Socket with a wrong adapter that was impossible to plug but as well to remove. Contacted several the support haven’t received once a suitable solution. Needed to pay myself an electrician to remove the adapter. The customer support was unhelpful and provided an unuseful 15% discount on the next order. But the electrician I had to pay it my self. I will never buy again something in a such unhelpful and NON customer friendly platform.

Got my order pretty fast. Everything is good and nice discount :)

I have ordered baby dress for baptizing so for the special occasion and for the special date. The order has been processed but the next day I received an e-mail that my item has been cancelled. I have complained and received an e-mail but the damage has already been done. They did not offer a gift voucher against the next shopping or any meaningful apology. I am not using this web-site again for ordering clothes.