If Skadeförsäkring AB Reviews 

They love what they do and follow-up

I didn't get a renewal by post because of some technical error. Then, because cover was better with Dina I moved to them. IF didn't cancel my cover and now I'm double insured! The most annoying thing is no one answers the mails to kundjanst!
Hardly worth the high price if they don't communicate. Won't bother with IF again. They use to be great, too much cost cutting and digitisation.

I have only recently taken out the insurance, so I cannot comment on the claims process yet.
However, during the initial process, the customer service was very kind, helpful, clear and quick to respond.
So far, I have had a very positive experience.

I get help fast and all information on time

The whole process of buying insurance through customer service, not online, was pleasant in that response time and courtesy were always perfect.

Three things got me. First, the website is exclusively Swedish, not even English is an option. Second, there is no access to Mina Sidor without a personennummer. Third, without personennummer we only get the lowest level of insurance. Premium is out of reach.

This being the European Union, I am saddened to note these points as a convinced European. I feel very strongly about it. For the sake of objectivity, I will abstain from stronger expressions.

Excellent service, that treats customers are real people, not potential fraudsters

Easy and helpful. Got my compensation for stolen bikes.

IF Villaförsäkring does not cover pest control (skadedjur) in its Villa Premium insurance. Instead, they fully delegate this responsibility: "Det är Anticimex som ansvarar för skadedjursförsäkringen och du kontaktar dem direkt om du behöver hjälp."

Anticimex operates largely as they see fit, with minimal accountability. IF support agents initially confirmed over the phone that Anticimex should handle wasp nest removal in my case — this turned out to be false. My wasp allergy, which I explicitly mentioned, was met with complete indifference.

A second IF representative later called to apologize for the misleading information I had received.

Advertising an insurance benefit you are not responsible for — to the point of misleading your own support team — is a serious problem. Partnering with a company of questionable reputation compounds this further; Anticimex reviews in Sweden speak for themselves.

The final outcome from both IF and Anticimex: they offered to send me a spray can and a wasp trap, which I would have to install myself. I again made clear that I am allergic to wasps. Their response: "get someone else to do it."

This is what you are paying insurance for.

Poor and deceiving service. Can't believe that these reviews are real. My recommendation stay far away from this company.

Wonderful service and products

I had to replace part of my house ventilation system- the motor.
I called IF to check If my insurance could help with the cost and was told they would cover 20% of the bill. In the end after I paid the information changed. They could not help with any part of the cost. Very disappointing and feel misinformed. Am looking at other companies.

Super friendly system

I got all the help i need when my apartment caught fire. Compensation was fast and i was compensated for all my property without any problems. The oerson who handled my case, listened to me and always had a solution for all my needs until we agreed on the compensation so it was a great experience.

I have IF home insurance and their claim process is smooth and support is very good.

The process was smooth and the support people were super polite and helpful. I am very happy with IF :)

My experience with If Insurance has been excellent. The claim process was very smooth and straightforward. I really appreciate how simple and fast everything was.

If Skadeförsäkring has handled my case in an unfair and unprofessional manner. Despite clear evidence from both the police and the opposing party’s insurance company confirming that I was not at fault in the accident, they continued to claim that the accident was my responsibility. Throughout the process, they failed to provide any real assistance or support, refused to contact the other party’s insurer on my behalf, and dismissed my rights as their customer. This behavior has caused unnecessary stress, financial loss, and a complete lack of trust in their ability to handle claims impartially.