If Skadeforsikring Reviews 

16,413
TrustScore 3 out of 5

3.2

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Rated 1 out of 5 stars

​"I had a car accident and contacted them since I have a Full kasko insurance. My agreed selvrisiko is 5,000, but they shockingly demanded 10,000 krone from me! Terrible customer service, completely u... See more

Rated 5 out of 5 stars

I needed a car insurance for my first car and I called if, because I was already a customer of Topdanmark. I had a good discussion with Aji K insurance advisor. He was very helpful and he used his goo... See more

Company replied

Rated 1 out of 5 stars

I have today received a notice of a Inkasso warning on a insurance I did not order and neither have accepted. Secondly, I have spoken to their support twice, already in May, explaining that this car i... See more

Company replied

Rated 5 out of 5 stars

I would not normally rave about an insurance company, but this one gets top marks! Helpful, good service, and most importantly, we were not only covered, but discovered that our insurance covered way... See more

Company replied

Company details

  1. Insurance Agency
  2. Insurance Company

Written by the company

Har du specifikke spørgsmål til dine forsikringer, anbefaler vi, at du kontakter os direkte frem for at offentliggøre personlige oplysninger her.

Nordens største forsikringsselskab

Written by the company

Hos If hjælper vi hver 4. familie i Norden med at blive korrekt forsikret.
Du kan få op til 15% i rabat på alle dine forsikringer, når du samler dine forsikringer hos os

Contact info

3.2

Average

TrustScore 3 out of 5

16K reviews

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3.2

All reviews

(16,413)

341 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excelent customer service omg.

I came straight to give a review because the customer service was awesome. So efficient, I'm really surprised.

19 August 2026
Unprompted review
If Skadeforsikring logo

Reply from If Skadeforsikring

Hi Manuel,
Thank you for the great review of us. That means a lot to us.
Kind regards Louise, If

Rated 1 out of 5 stars

Inkasso threats on insurance not mine

I have today received a notice of a Inkasso warning on a insurance I did not order and neither have accepted. Secondly, I have spoken to their support twice, already in May, explaining that this car insurance has nothing to do with me, but is via the leasing company leasing the car. Oh my god.

6 August 2026
Unprompted review
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Reply from If Skadeforsikring

Hi Victor,
Thank you for your inquiry.
We apologize for the inconvenience.
A colleague has handled the matter and been in dialogue with you.

We hope you are satisfied with the solution.

Kind regards
Cecilie, If

Rated 5 out of 5 stars

I needed a car insurance for my first…

I needed a car insurance for my first car and I called if, because I was already a customer of Topdanmark. I had a good discussion with Aji K insurance advisor. He was very helpful and he used his good knowledge about Ifs products, packages and discounts to create a solution for me which was satisfying. I am super glad you have advisors like him. Good job, Aji and thanks again for your help.

25 June 2026
Unprompted review
If Skadeforsikring logo

Reply from If Skadeforsikring

Hi Roland.
Thanks for the words. We are glad to hear that you got the help you needed.
Have a nice day.

Kind regards
If

Rated 1 out of 5 stars

The worst insurance company

The worst insurance company. They try every possible way to avoid paying the compensation that is rightfully owed.

10 April 2026
Unprompted review
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Reply from If Skadeforsikring

Hey Erikas
I have spoken with the claims department, who have informed me that your documents have been received. They will contact you as soon as possible.

Venlig Hilsen
If-Mette

Rated 5 out of 5 stars

Extremely professional and considerate…

Extremely professional and considerate insurance. I've had the pleasure of speaking with Martin Ellevang, who took his time to not only answer all of my car insurance questions, but to also make the overall conversation kind, helpful, and enjoyable! Thank you Martin for the call and for how easy it was to do business with If. :)

20 January 2026
Unprompted review
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Reply from If Skadeforsikring

Hi Daniel
Thanks for the kind review. We appreciate it.
We are glad to hear that you had a great and enjoyable conversation with us.
Have a nice Monday.

Kind regards
Lena, If

Rated 1 out of 5 stars

No good experience

Even I didnt make damage, they wanted that I pay it. Was obvious from photo that I couldn’t make it with my car, but they not interested. I dont reccomend at all.

9 January 2026
Unprompted review
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Reply from If Skadeforsikring

Hi Marcela,

Thank you for your review.

We are sorry that you do not feel helped. When there are witnesses who explains the accident, we will have to take their statement into account.

We wish you a pleasant day.

Regards Mette, If.

Rated 2 out of 5 stars

Ridiculous prices

I have been a satisfied customer at If for many years, always getting good service and help when needed, hence the 2 stars.

However that all changed when I compared prices with competitors. I was able to reduce my yearly insurance costs from 133 K NOK to 83 K NOK, a whopping saving of 50 K NOK a year, with exactly the same coverage at another big insurance company. Angry that I overpaid for so many years.

So my advice is to check prices and compare, If is taking advantage of loyal customers.

7 November 2025
Unprompted review
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Reply from If Skadeforsikring

Hi Stefan,
Thank you for being a loyal customer with us over the years. We’re truly sorry to hear that you feel disappointed about the pricing and understand your frustration.

We always strive to offer fair and competitive prices, but we also know that individual needs and market conditions can differ. We’d really like the opportunity to review your insurance portfolio together and see if there’s anything we can do. Please feel free to contact us directly so we can take a closer look.

Kind regards,
Cecilie, If

Rated 1 out of 5 stars

Terrible attitude towards the client when an offer is refused!!!

Terrible review of an employee Serhii
Your employee doesn't know how to communicate with customers.
When I refused his offer, he becomes furious and begins to express himself in inharmonious language (curse words).
I think that this is unacceptable for a representative of your company, despite the fact that he presents himself as an “expert” in the insurance industry.
It was terribly unpleasant, living in Denmark I encountered this for the first time.
Shame on the company👎🏿👎🏿👎🏿

1 October 2025
Unprompted review
If Skadeforsikring logo

Reply from If Skadeforsikring

Hi Hlieb,
Thank you for sharing your feedback. We are very sorry to hear about your experience. That is absolutely not the standard we want to provide.

We have tried to contact you without success. The case will be handled internally and will be investigated to ensure it is handled properly.

If you would like to share further details with us, please feel free to contact us so we can follow up directly.

Kind regards,
Cecilie, If

Rated 1 out of 5 stars

Annoying calls and SMS

Annoying calls and SMS.
Enough!!!

Today I received a call from a pushy ukrainian-speaking insurance seller Sergii, he introduced himself as an employee of the IF insurance company, who simply does not understand the simpel word ,,NO’’.
I want to ask why a person who used to work as a translator in the commune is now using my contacts and personal data to push some strange insurances on me? I NEVER give my consent to this!

He also demanded my cpr number and car numbeplatest, I refused this.
He asked which insurance company I use and how much I pay, but when he didn’t get this information, he started insulting my insurance company, saying he knows that I pay too much, and that my insurance will not cover or pay anything if something happens. I find this unacceptable.

Then he offered me some kind of life insurance, also giving false information:
“You are not insured at work, and if something happens to you, you will get nothing. But we will pay you 10,000 kroner for a broken finger in IF.
After speaking with my boss, I understood this was a lie , I am insured through my job.

Please stop these annoying calls and SMS!

And I want to ask: does your employee have the right to use my personal data and my ukrainian phone number? If he get this information from his other job and I did not give my consent for this?

17 September 2025
Unprompted review
If Skadeforsikring logo

Reply from If Skadeforsikring

Hi,
We’re truly sorry to hear about your experience. This is certainly not the way we want anyone to feel when being contacted by us.

We would very much like to investigate the matter further to understand what happened and make sure it doesn’t happen again. In order to do so, we kindly asked for a bit more information – for example, your phone number and the time of the call – so we can identify who contacted you.

You’re welcome to send us these details in a email at Kundeservice.privat@if.dk. Once we have the information, we will look into the case and get back to you.

Regards,
Cecilie, If

Rated 5 out of 5 stars

Human face to Insurance

The insurance provided face to face interactions - which I liked a lot as I am not yet fully capable to understand Danish and hence appreciated gratefully that Mr Hadi took time to explain all in English and in great details.

22 July 2025
Unprompted review
If Skadeforsikring logo

Reply from If Skadeforsikring

Hi Andrea
Thanks for your review.
What makes me happy to hear - of cause you need to know and understand your insurance whether it is in danish or english.

Kind regards
Lena, If

Rated 1 out of 5 stars

Jus rubbish

Rubbish, the guy hit my car and i have to bear half for it. such a rubbish! I paid what i have not done for.!!

20 August 2025
Unprompted review
If Skadeforsikring logo

Reply from If Skadeforsikring

Dear Adhiraj,
I'm sorry to hear that you had a bad experience with us. That is not our purpose.
According to the claim report received from you and the other party the liability should be 50/50. That is also how the claim has been settled.
If you need a further explanation please don't hesitate to contact us by phone or MyPages.
Kind regards
Louise, If

Rated 1 out of 5 stars

Travel insurance of no use

We are currently on a trip in Spain that was supposed to continue to France, but our flight to Paris was cancelled. Unsure of how to proceed, we called If for assistance. An employee named Charlotte answered, but instead of helping us, she left us completely stranded with no guidance or support.

It’s incredibly disappointing — after paying for this travel insurance for years, we expected at least some level of help in a moment of need. The lack of assistance is unacceptable. We’re cancelling the policy today.

2 July 2025
Unprompted review
If Skadeforsikring logo

Reply from If Skadeforsikring

Hej.
Da du ikke er vendt retur med yderligere oplysninger, kan vi ikke finde frem til din sag, og har derfor ikke mulighed for at undersøge din sag nærmere.

Venlig Hilsen
If

Rated 5 out of 5 stars

5 Stars To Aji from customer support.

5 Stars To Aji from customer support.
As a Expat in Denmark it’s always great to have people given you the best service possible!
Thanks Aji!

25 April 2025
Unprompted review
If Skadeforsikring logo

Reply from If Skadeforsikring

Hi Claudio.
Thanks for the 5 stars.
We are happy to hear that we were able to help you and give you a great service.
Have a amazing Monday.

Regards Lena, If

Rated 1 out of 5 stars

Utterly Unreliable - Double Insurance, Denied Claim, and Hidden Fees!

"I am writing this review to warn others about my incredibly negative experience with If. This company is completely unreliable and has demonstrated a shocking lack of integrity.

I initially signed up for indbo and child accident insurance after a seemingly pleasant conversation with a salesman, who assured me they would handle the cancellation of my existing Tryg insurance. To my utter dismay, I recently discovered that they failed to do this, resulting in me paying double indbo insurance for an extended period. This is unacceptable and shows a complete disregard for their customers.

My troubles didn't end there. When my bike was recently stolen, the treatment I received was nothing short of appalling. From the outset, I was met with rudeness and accusatory questioning. I provided every piece of documentation imaginable – proof of purchase (second-hand), photos, seller conversations, and a police report – yet, after a month of frustrating back-and-forth, my claim was denied.

Now, adding insult to injury, they want to charge me over DKK 1500 to cancel my remaining policies. This is a blatant display of hidden fees that were never disclosed during the sign-up process.

I strongly advise anyone considering If to look elsewhere. This company cannot be trusted. Furthermore, I can't help but notice the stark contrast in treatment compared to my Danish friend, who had a similar bike theft claim handled with significantly less hassle. This raises serious concerns about potential discrimination.

Save yourself the stress, financial loss, and disrespect – avoid If at all costs."

24 March 2025
Unprompted review
If Skadeforsikring logo

Reply from If Skadeforsikring

Hi,
Thank you for your review. We are sorry to hear that your insurance did not meet your expectations. However, we are grateful for your feedback, which we can use in our continuous effort to improve service.
Mette, If

Rated 5 out of 5 stars

Great experience with Nanna

I had a great experience with Nanna from IF Forsikring. I reached via their chat and she quickly followed up with a call answering all my questions straight to the point. Nanna tailored everything based on my needs without trying to upsell insurances I didn't need, which I highly appreciated. She gave me time to decide before signing up, which I did. Fantastic service!

28 January 2025
Unprompted review
If Skadeforsikring logo

Reply from If Skadeforsikring

Hi Veselin, thank you so much for your wonderful feedback! It’s fantastic to hear that Nanna provided you with such a positive experience. We always strive to offer tailored solutions without pressure, so I’m glad she took the time to listen to your needs and gave you the space to make your decision comfortably.

Best regards
Cecilie, If

Rated 5 out of 5 stars

everything super

3 February 2025
If Skadeforsikring logo

Reply from If Skadeforsikring

Hi Kristina, thank you for your comment! It's great to hear that everything went well and that you're satisfied.

Best regards
Cecilie, If

Rated 5 out of 5 stars

Great fast service

17 January 2025
If Skadeforsikring logo

Reply from If Skadeforsikring

Hi Yaroslava
Thank you so much for your fine words. It means a lot to us.
Have a great weekend.
Helle

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