I was astonished at the amount of time that was spent on helping a small customer like me find the parts that I needed to do my project. No shortage of time on the phone explaining which part would fi... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Easy navigation of the website and helpful items suggestions. Straightforward shopping cart, payment with decent follow up on order and shipment. Only downfall is that they're didn't have absolutely e... See more
Company replied
Phil was extremely helpful when I called to discuss the best way to construct the ventilation for my new extractor fan. He talked me through the options and compiled a basket of items I would need. Th... See more
Company replied
Ingrid provided outstanding service. Although I'm not very skilled at online shopping, she showed great patience and offered invaluable assistance. Thanks to her, the process was easy and seamless. I'... See more
Company replied
Company details
- Kitchen Supply Store
- Appliance Store
- Electrical Appliance Wholesaler
- Home Improvement Store
- Ventilating Equipment Manufacturer
Written by the company
Our staff are trained and can provide expert advice about the products we sell and how they can be used to solve your problems or improve your home. Our products help solve ventilation needs, mould eradication and condensation related problems. We have one of the largest selection of plastic and metal ducting available online. Our aim is help a customer choose a product that is right for them and will actually aid them in solving a problem or improving their home, premises or building. We help all kinds of customers: from corporates to trade companies to charities to organisations to film industry to the motor industry to artists to members of the public - all customers welcome.
Why choose us?
Written by the company
- Price Promise
- Not only do we aim to provide you the best products with the best customer service, we also aim to provide you with the best prices as well. Let us know who and where provide a better price than us and how much and we will match or beat that price for you wherever possible.
- Money Back Guarantee
- If you are unhappy with any product purchase, you may return it within 30 days for a full refund. This applies to all our goods except non-reusable items such as chemicals, coatings, plasters, special order items or custom-made items etc or where the item has been opened. This is in addition to your statutory rights.
- Friendly customer service
- We aim to provide you with the needed support when placing orders. Our warm and friendly staff are also experienced and have sufficient knowledge to help you in choosing the products you need. Give us a call? 020 8463 9696
Free Shipping within the UK Mainland for orders over £100
Money Back Guarantee
If you are unhappy with any product purchase, you may return it within 30 days for a full refund. This applies to all our goods except non-reusable items such as chemicals, coatings, plasters, special order items, custom made items etc or where the item has been opened. This is in addition to your statutory rights.
Contact info
15 St John's Parade, DA14 6ES, Sidcup, United Kingdom
- 020 8463 9696
- info@i-sells.co.uk
- www.i-sells.co.uk
Special Trustpilot Deal
4.9
Excellent
10K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Helpful with technical questions and…
Helpful with technical questions and ordering, prompt responses and when FedEx screwed up the delivery they chased sorted it out and refunded the delivery charge
25 June 2026
Reply from i-sells
Thanks for taking the time to leave such a detailed review. We’re pleased we could help with the technical questions and ordering, and that our responses were prompt throughout.
We’re also sorry again about the FedEx delivery issue — but glad we could chase it, get it sorted, and refund the delivery charge as promised. If you need anything else, just let us know.
Best regards,
The i-sells team
I had a great experience from the call…
I had a great experience from the call I made to clarify the product to the delivery. The part ordered was just as shown and the delivery super quick.
24 June 2026
Reply from i-sells
Thanks for your feedback — we really appreciate it. We’re pleased you had a great experience from your call to clarify the product right through to delivery, and that the part arrived exactly as shown with super quick delivery.
With thanks,
The i-sells team
Great customer service
Always helpful and price, service and delivery are always spot on
24 June 2026
Reply from i-sells
Thanks for the lovely feedback — we really appreciate it. We’re delighted you find our customer service consistently helpful, and that the price, service, and delivery are always spot on.
All the best,
The i-sells team
Helpful, friendly and good product.
24 June 2026
Reply from i-sells
Thanks for your feedback — we really appreciate it. We’re pleased you found the team helpful and friendly, and that you’re happy with the product.
Kind regards,
The i-sells team
Outstanding Customer Support
I was astonished at the amount of time that was spent on helping a small customer like me find the parts that I needed to do my project. No shortage of time on the phone explaining which part would fit what and how I could improve the design of the venting and they didn't mind how many times I called! The service was exceptional by any standards, and I would absolutely recommend them to anyone.
30 June 2026
Reply from i-sells
Thanks for taking the time to leave such a thoughtful review, Stefan. We’re really pleased we could help you find the right parts for your project and talk through what fits what — and even ways to improve the venting design. Small customer or big project, we’re always happy to take the time to get it right.
We really appreciate the recommendation, and if you need anything else as the project progresses, just give us a shout.
Best wishes,
The i-sells team
Efficient and extremely quick service
Efficient and extremely quick service, competitively priced and speedily delivered. Well done i-sells and thank you!
19 June 2026
Reply from i-sells
Thanks so much for the lovely feedback. We’re delighted you found the service efficient and extremely quick, with competitive pricing and speedy delivery — that’s exactly what we aim for.
With thanks,
The i-sells team
Reply from i-sells
Dear Carl Giddings,
Order Reference: 333840
Hands up,
This was a picking error by our fulfilment company, which resulted in the wrong size of ducting being sent to you.
I understand from the fulfilment company that a member of their team has already spoken to you by phone to explain the situation and to apologise for their error.
We would like to take this opportunity to offer our sincere apologies on behalf of the fulfilment company for the incorrect item being delivered.
I completely appreciate how frustrating and inconvenient this must have been, particularly when you were expecting to receive the correct product. We always strive to provide the highest level of service, so I am very sorry that we fell short on this occasion.
Upon reviewing the order, I can see that we attempted to resolve the issue by offering to send a replacement on the next working day AM delivery. Unfortunately, our daily dispatch cut-off time had expired, and the couriers had already collected all consignments for that day, meaning we were unable to arrange a same-day dispatch.
I can also see that, following your discussion with my colleague, you requested a full refund rather than a replacement, and I can confirm that this has now been processed.
Please accept my sincere apologies once again for the inconvenience and disappointment caused. We genuinely value your business and hope that, despite this experience, you will give us the opportunity to serve you again in the future.
Kind regards,
The I-Sells Team
Great products and quick delivery
22 June 2026
Reply from i-sells
Thanks for your feedback. We’re pleased you were happy with the products and that delivery was quick.
With thanks,
The i-sells team
Easy purchase
Easy purchase, quality product with fast dispatch and delivery. Realistic delivery charge and kept informed of the whole process. Would recommend! Thank you.
17 June 2026
Reply from i-sells
Thanks for your lovely feedback — we really appreciate it. We’re pleased the purchase was easy, the product quality hit the mark, and that dispatch/delivery were fast with clear updates throughout. Great to hear you found the delivery charge realistic too.
Thanks again for the recommendation.
All the best,
The i-sells team
Very happy with product and quality
Very happy with product and quality
Delivery was next day
Definitely will use again
16 June 2026
Reply from i-sells
Thanks for your feedback — we’re really pleased you’re happy with the product quality and that delivery arrived next day. Great to hear you’ll use us again.
Kind regards,
The i-sells team
Comprehensive item listing's
Comprehensive item listing's, easy ordering system and quick delivery. Items as described and fitted without any problems.
9 June 2026
Reply from i-sells
Thanks for the lovely feedback — we really appreciate it. We’re pleased you found the listings comprehensive, ordering easy, and delivery quick, and it’s great to hear everything arrived as described and fitted without any problems.
All the best,
The i-sells team
fast delivery
fast delivery, Kair150mm duct pipe and bends, connecter &grill, very easy to connect.good product
15 June 2026
Reply from i-sells
Thanks for your feedback — we really appreciate it. Great to hear delivery was fast, and that the Kair 150mm duct pipe, bends, connector and grille were easy to connect. Glad you’re happy with the product.
With thanks,
The i-sells team
The item that I ordered for a…
The item that I ordered for a replacement of the one that got broken , was different the old one fitted on the out side of the tube this new one fits in the inside, please place the in and external sizes for this item but we got it to fit ok
15 June 2026
Reply from i-sells
Thanks for your review. We’re pleased the next day service hit the mark and that the products arrived exactly as expected.
With thanks,
The i-sells team
Great product
Great product, price and delivery had no dealings with customer service as everything ran smooth but I'm sure they would've been great
15 June 2026
Reply from i-sells
Thanks for your feedback — we really appreciate it. We’re pleased you were happy with the product, price, and delivery, and that everything ran smoothly from start to finish.
And if you ever do need us, we’ll be here to help.
All the best,
The i-sells team
From ordering to Delivery was FAB this…
From ordering to Delivery was FAB this firm I highly recommend I needed a vent cover for my tumble dryer vent outside and this firm sorted it for me
Thank you
12 June 2026
Reply from i-sells
Thanks so much for the lovely feedback. We’re delighted everything was “FAB” from ordering through to delivery, and that we could sort the outside vent cover for your tumble dryer quickly and easily.
Really appreciate the recommendation — thank you.
Kind regards,
The i-sells team
Always efficient and helpful.
10 June 2026
Reply from i-sells
Thanks for your feedback. We’re really pleased you consistently find us efficient and helpful — we appreciate your support.
All the best,
The i-sells team
Wide range of stock and excellent advice
Wide range of stock and excellent advice given. Will certainly use again
9 June 2026
Reply from i-sells
Thanks for your feedback — we really appreciate it. We’re pleased you found our stock range wide and the advice excellent, and it’s great to hear you’ll use us again.
With appreciation,
The i-sells team
Excellent products received
Excellent products received - very easy to match components using their website and all delivered the very next day. Have bought via i-sells before and will undoubtedly use them again...
9 June 2026
Reply from i-sells
Thanks for the lovely feedback — we really appreciate it. We’re pleased you found it easy to match the components using our website, and that everything arrived the very next day.
Thanks as well for coming back to us again — we look forward to helping on your next project.
Best regards,
The i-sells team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.