HERNEST Reviews 

1,118
•
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Considering 805 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the beautiful design, solid craftsmanship, and high quality of the furniture items available. People are also extremely happy with the fast shipping times and the exceptionally careful packaging that keeps products completely safe. However, some customers also noted minor flaws like scratched surfaces, damaged parts, or unexpected shipping delays. A few reviewers experienced frustrating difficulties with the delivery service or reaching support when unexpected problems arose. Despite these occasional setbacks, consumers generally appreciate the prompt assistance and helpful solutions provided to resolve complaints successfully.

What people talk about most

Product

Customers consistently note positive experiences with product, often praising the gorgeous design, high... See more

Quality

Reviewers mention positive feedback about quality, highlighting that the furniture is solid, well made, and... See more

Delivery service

Consumers find delivery service to be positive, noting that shipments arrive quickly, are easily scheduled,... See more

Customer service

Users describe positive interactions with customer service, noting that support agents are prompt, helpful,... See more

Order

Clients share ambiguous opinions on order experiences, noting that while the ordering process is often... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Awesome media console! Beautifully designed. Very solid and heavy. Looks incredible in our new home. It's somehow simultaneously both retro and contemporary, with extensive interior storage. Fairly... See more

Rated 5 out of 5 stars

Product was beautiful, I'm very happy with its size and design it fits perfectly in my space. The original was damaged in transport (delivery guys were amazing I put no blame on them). Hernest reached... See more

Rated 5 out of 5 stars

The customer service has been excellent! The color of the media console we ordered did not match our expectations when it arrived. We expressed our concerns online and Hernest reached out by email and... See more

Company replied

Rated 5 out of 5 stars

Anyone can deliver a item in good condition, it is only when things go wrong that you really get to see how good a company is at customer service. We purchased a table and the top arrived damage. I... See more


Company details

  1. Furniture Store
  2. also in
  3. Bed Shop
  4. Bedroom Furniture Store
  5. Decoration and Interior Design Store
  6. Furniture Maker
  7. Living Room Furniture Store

About HERNEST

Written by the company

Designed to be loved. Built to be lived with.

HERNEST is a modern home brand crafted for real life. We create thoughtfully designed furniture with enduring quality, honest materials, and a look that feels at home in everyday living. At HERNEST, we don’t design for showroom perfection. We craft furniture for homes that are truly lived in.

SHOP HERE:


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

1K reviews

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Asks customers to review

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Replied to 100% of negative reviews

Typically replies within 24 hours

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4.5

All reviews

(1,118)

767 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 2 out of 5 stars

Order stated it would be delivered…

Order stated it would be delivered inside the front door however delivery company refused and left it outside exposed. Had to get neighbors to help move it to a safe place.
Calls to customer service in advance to reschedule a delivery and no calls were ever returned. Poor customer service.

5 November 2026
Rated 5 out of 5 stars

Thrilled in Ohio

From pricing, to ordering and delivery I could not be happier. The cabinet is well built and exceeded my expectations. I can't wait to find my next piece from Hernest!

5 November 2026
Rated 5 out of 5 stars

Great Experience, Great Quality

I've made two separate purchases with Hernest, a dining room table and then some chairs. Both beautiful pieces at great prices. Both instances had excellent customer support. For the chairs I wanted to make sure what I was selecting matched the wood of my table so I contacted support and they not only answered my question but also provided an alternate suggestion. It was that suggestion I went up going with as I had overlooked that chair online, but it actually want perfect with my table. Great company experience, I wish I had more furniture to buy.

5 November 2026
Rated 5 out of 5 stars

Beautiful design, immaculate materials, wonderful customer service

Couldn’t recommend this company any more!! We have ordered multiple pieces for our new home and everything has been beyond stunning. The design, the textures and materials are all top notch, even the customer service has been 10/10 incredible. If you’re looking for pieces for your home or apt, absolutely purchase from here. Everything is stunning :)

5 July 2026
Unprompted review
Rated 5 out of 5 stars

I ordered the 54' lamp and its…

I ordered the 54' lamp and its beautiful 🥰 ran into a small hiccups, which was on my end with a nunber being wrong on my address. All im gone say is customer service was amazing 🫶🏾❤️🫶🏾💪🏾 TOP NOTCH COMMUNICATION!! Everything went smooth, no headache at all. My product was delivered with no problem, packaging was great and the directions was easy and understandable unlike alot of other products from different companies. Im definitely ordering more because Hernest definitely earned my trust and my money🙌🏾 i recommend them to everybody. High quality product for sure...just buy‼️‼️

27 October 2026
Unprompted review
Rated 5 out of 5 stars

I initially purchased the Aldric 84"…

I initially purchased the Aldric 84" Media Console because it fit every esthetic I had been searching for. There was a slight issue with the delivery that was immediately resolved by both the shipping department and Hernest customer service.
First- it was amazing to speak to an actual human and not an AI robot. Second, when the piece arrived- WOW! Fantastic quality, it's super solid. I feel like you never know what you're getting when you buy online, but I am super happy with both the order and the company as a whole.
It's absolutely going to be one of the first stops for my future furniture purchases.

30 October 2026
Unprompted review
Rated 5 out of 5 stars

Awesome media console

Awesome media console! Beautifully designed. Very solid and heavy. Looks incredible in our new home. It's somehow simultaneously both retro and contemporary, with extensive interior storage. Fairly pricey but worth it!

One thing to be aware of: this thing is VERY HEAVY. Delivery is to your threshold only (patio, ground-level entryway, or garage). It does NOT cover getting the console into your living room, den, or up any stairs. At 200+ pounds, it will take 2-3 strong adults to move the box if you're navigating any stairs.

28 September 2026
Rated 5 out of 5 stars

Happy with My Purchase

The cabinet was packaged extremely well. The delivery service was convenient, friendly, and on time. The cabinet is of very high quality. I'm happy with my purchase.

16 October 2026
Rated 5 out of 5 stars

coffee table and end table

The coffee table and end the table look better in person than the on-line photos. The drawers pull out smoothly and the oak wood grain is lovely. Assembly was simple.
It arrived very quickly and was well packaged to avoid any shipping issues.

23 October 2026
Rated 5 out of 5 stars

Great quality products & customer service

I’ve ordered from Hernest twice now, and I’ve been very impressed with the quality of their products. Everything looks exactly as pictured on their website. During one of my orders, I experienced an issue where an item was marked as delivered but never actually arrived. Although this was an error on the shipping carrier’s end, Hernest’s customer service team was quick to respond and did everything they could to assist me. I truly appreciate their responsiveness and willingness to help.

20 October 2026
Unprompted review
Rated 3 out of 5 stars

The side table was uneven after…

The side table was uneven after installed I had to put a stabilizer under one leg

20 October 2026
HERNEST logo

Reply from HERNEST

Dear Tom Wendell,

Thank you for sharing your feedback. We're sorry that your item was uneven after assembly and did not function as expected. We take product quality seriously and carefully inspect our products before shipment to ensure they meet our quality standards. We understand that your experience did not meet the expectations we strive to deliver.

We'd appreciate the opportunity to look into this and help. We've reached out to you by email to learn more about the issue and explore a suitable solution.

Best regards,
HERNEST

Rated 5 out of 5 stars

My experience was great

My experience was great! I was so impressed with how fast I received my media console. I ordered it Sunday and I got it delivered on Thursday. Delivery was scheduled so quickly! I already knew I was going to love it by seeing the item online but I was beyond impressed with the quality and color once I received it. It was packaged really well. I absolutely love Hernest ! You guys are awesome and doing it right. I am 100% satisfied!

20 October 2026

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