Timely  Reviews 

I pay for phone support, however on the rare occasions where it was needed, you always get an answering machine asking to leave a message. No-one EVER picks up a call and then they usually get back to you via email. you basically pay for a service that is not provided.

After the free plugin (which had worked fine) stopped working on our site, we upgraded to a paid version and have had nothing but trouble with it. First the formatting was all goofed up and even when you selected a certain view to display, it displayed in boxes floated to the left that piled on top of each other and looked awful. THEN, it just stopped working altogether and will not display on my page. When I opened a ticket, they explained how to embed the code which I had already done and they would have known if they had checked my source code. It was a bit insulting to be honest since I've been building web site for almost 30 years. Then they blamed the problem on a conflict with another plugin and I went to the trouble of deactivating each plugin and it still did not appear. Then I found a page online where I am not the only one having these issues with this awful plugin. Hard coding your events is easier and cheaper than dealing with this company and this nonfunctional plugin. I can't do anything about the nearly $350 I threw away on it but I can at least make sure no one else wastes their time, energy and money on this plugin and awful support.

I’ve been using Timely for my business several years which integrates with Stripe for payments, but my recent experience has been a disaster. Two payments—one for £541.21 due on the 7th of October and another for £278.26 due on the 14th—have still not reached my account, and it’s been over 10 days!

I updated my bank details to troubleshoot, but that hasn’t helped. The delays in payment are putting serious strain on my business, and neither Timely nor Stripe has provided any proper support or resolution. If you rely on timely payments, be cautious about using Timely with Stripe, as this integration is proving unreliable.

If this isn’t resolved soon, I’ll be forced to escalate the issue to the Financial Ombudsman Service. This is unacceptable, and I can’t recommend Timely’s system if they don’t get this fixed.

Used to be good but now it's constantly buggy and doesn't load. Definitely doesn't help when you're trying to run a business. Non-existing customer support

I have been with Timely for 8 years. They used to be good but after getting no response to a technical problem with their software for days. Im pretty much done
They are just closing support tickets without answering.
Very sad. This fiasco with their software cost me a lot of money.

I heard a calm and peaceful voice over the phone that helped me to calm down. My issue was solved too. Thank you for your help.

I have been using Timely for 6 months now, their online booking system is very easy to use and set up.

Great customer services. Answer all the questions quickly and efficiently, high recommended to all business owners.

The Worst customer service!
7 years of loyalty with this company and it's gotten awful.

Save your Money, do not give them your credit card information.

Be careful. Product is minimal at best.

Customer service is poor.

No refunds only credits. Why would I want a credit if I don’t use their product.

timely has been a fantastic tool for my business for the a long time making scheduling a breeze,
Support is super fast and fixes any problems easily!
Thankyou for the great service timely

Timely staff are always quick to respond, knowledgeable and helpful.

Recently had a question regarding a privacy breach. Support staff were quick to reassure and look into the query. Timely staff have always been really helpful with any support needed. In a timely (‘scuse the pun) manner as well. The system is easy to navigate and set up for a small business. Haven’t had any major problems. 🙌🏼🙌🏼

Timely is a good business booking system however their support IS NON EXISTENT. I chose their top plan innovate and at most my calls went to voice mail and I RARELY got a call back. I have explained on countless occasions that if there in an issue it needs to be addressed promptly not days or weeks later. I have tried to address this with management and their response is DEFLECTION. I will be down grading my plan.

Issues with the booking system. It doesn’t offer appointments to clients when there are gaps. This means that I am loosing out on money through bookings and wasting time between clients. You used to be able to instantly contact customer service but they are difficult to get hold of now. The number given takes you straight to voicemail and I emailed 3 days ago and still no reply.

"Amazing! answered all my questions in one email so don't have to keep going back and forth"

Good reporting, easy to learn. Small hiccups around international phone numbers and taking deposits.

Love, love, love Timely. So easy to use for me and my staff, easy to find help online when you need at and great support when and if you need it.

I love timely it’s such a great software to use and really helps the smooth running of my business. Not only that , the team are fabulous and I can always speak to a real person for help which I love!

Quick and great response to my query with no waiting time.

Timely started off being an amazing piece of software. Unfortunately, today I am rating my recent experience. Lately our customers have been having issues during card capture which results in the system crashing and their booking being timed out. I emailed support several days ago but as yet have not had a satisfactory response apart from them asking for the customers names. I am still awaiting further support from the "support" team. Our customers are being let down and this is unacceptable.