GEL Express Logistik Reviews 

Extremely poor service and communication. GEL Express falsely claimed they lacked my contact details despite my phone number being clearly provided. The final delivery partner is the entity that needs contact info, yet the customer is forced to jump through hoops to fix basic logistical failures. I had to contact the seller directly to request re-routing through alternative couriers such as DHL or DPD. Customer support is nonexistent—you are directed to an unhelpful AI bot that offers no solutions. Given the overwhelming number of identical complaints, this company clearly has major operational flaws.

Was only given a day notice of my shipment date. This morning I was given a 2 hours window from 1300 - 1500, shipment didn't arrive as planned, I remained home the entire time and it now it's 2000 hours, but still no shipment, not even a call, They have my phone number. Can't track the order, tracker only indicates it out for shipment, All contacts with them have been AI generated responses. No personnel contact numbers posted online. I ordered some items through OBI and they made the shipping arrangements, stay away from this company, if possible. I'm going to contact OBI and inform them of the situation.

I ordered a furniture shipment that eventually reached the Balearic Islands, but the experience with GEL Express has been incredibly frustrating.

The shipment was marked as “wrong address” multiple times despite three separate contact phone numbers being provided. Not a single call, text message or email was received to clarify the issue, I only discovered the issue by checking the tracking on the gel website.

Customer service repeatedly directed me to contact Depot 400, yet the depot never responded to multiple emails, it’s been nearly two weeks since the first one I sent and I still haven’t heard back from them. When I informed customer service that the depot was not replying, I was simply sent the same copy-paste response again and again, telling me to contact the unresponsive depot 400.

GEL refused to provide a phone number for the depot, refused to provide a physical address, refused to tell me what delivery address was registered in their system, and stated they could not contact the depot on my behalf. At the same time, they insisted that only the depot could resolve the issue, and the depot was radio silent throughout all of this.

The result was a completely circular process: customer service told me to contact the depot, the depot never responded, and nobody at gel would take responsibility for resolving the situation.

My experience with gel was, and this is putting it lightly, absurd and infuriating. I would not recommending working with this company unless you want to communicate exclusively with unhelpful copy pasted auto responses.

My parcel (#ID 2387595308) has been stuck at the depot for over 2 weeks now. It should have arrived in 2-3 business days. Tried calling 2 different phone numbers but no response. I've reached out to them via email but I am getting automatic responses and nobody is helping me. I need the parcel ASAP to finish a construction we are doing. The store that sold me the item also tried contacting them without any luck

Incompetent company!!! They were not able to deliver a package for 2 weeks they that they were not able to reach me at 05:00 in the morning!!! Of course you will not reach me at 5 who the hell delivers a package at 05:00 I hope you go bankrupt as fast as possible!!!

⭐ Terrible experience – GEL Express Logistik

I ordered a 3D printer from the Creality Store. The parcel was received by GEL Express Logistik on 06/01/2026.
There was one single tracking update on 07/01/2026, and since then… absolutely nothing. No movement, no updates, no information at all. The package seems to have simply vanished inside their network.

This is an expensive product, yet the tracking is completely abandoned. There is no way to know where the parcel is or when (or if) it will ever be delivered. For a company that claims to specialize in logistics, this is unacceptable.

What makes it even worse is the total lack of communication. No emails, no explanations, no delivery estimate. Once the parcel enters their system, it feels like the customer no longer exists.

It’s extremely disappointing that Creality uses this carrier, because it completely ruins the shopping experience. Right now, GEL Express Logistik is not trustworthy at all, and I strongly advise against using them for important shipments.

If the situation does not improve soon, I will consider this delivery a complete failure.

My parcel has been stuck at the depot for over 2 weeks now, the status has been changed to the same 'processed at delivery center' 5 times now. Tried calling 2 different phone numbers but no response. The store that sold me the item also tried contacting them without any luck. Hoping to still receive my parcel one day.

We ordered a shower screen which according to the tracking was dispatched the following day. On the 5th November it allegedly arrived at the delivery depot - which reading other reviews seems to be where orders go to die. We were then given a couple of dates for delivery, on which of course nothing turned up. GEL Express are virtually impossible to contact. Their contact form online only accepts German addresses and the international query page that I came across needs a depot i.d. number. What depot, where? So, it's now nearly two and a half weeks since it 'arrived' at the depot. The supplier messaged us once with a promise to call back the next day - nothing heard.

As you can see below, GEL Express actually did reply. However, although their reply expresses regret over what has happened it fails to actually answer the salient point, where is our shower screen? Nearly two months on and nothing, still.

I can only confirm the 1 stars I'm afraid. What a bunch of useless people. 'We called you multiple times but we didn't manage to reach you so we returned it to sender'. They called once, I was in a call at the time, I tried calling back the number but you can't call that number, it doesn't work. I had already used their contact form twice before but to ask for a status, but no response of course. They prefer just be ignorant and send a parcel back to sender. I've told sender not to pay for this.

I’m still waiting my package. The tracking link doesn’t work, I already emailed them but not answering. I will complain with a layer. BAD COMPANY

I never saw such a unprofessional Company or what should i call it ,Children in kindergarten know how to respect more than your employees

i ordered a treadmill like 3 weeks ago and still didnt got anything meanwhile there was a writting that it would come for 5 to 10 days what a joke i hope that this retards get fired and normal people come to the right work

We have ordered 8 chairs at Luxusbetten24.nl on 20 May. Delivery time would be 4-6 days. Track and Trace nr of GEL Express is 3139057068. It is already more than 2,5 weeks "at the delivery depot", my e-mails are not answered. I am wondering why nothing happens, and why I don't get any reply? Luxuxbetten24.de refers to GEL Express Logistik. When will they be delivered?
Update 30th of June...I found 2 packages with each 2 chairs, so only received half of my order...wondering where the rest stays as I can see on their track trace website that they had 4 packages...but just delivered 2? Shipment 3139057068
Update 2nd of July, just received the rest. So I am pleased but zero communication, nor regarding delivery while it stated that they would notify (i)

I wish there was an option for negative ratings—I would have given -5. I wasted three full working days sitting at home, waiting for an expensive shipment with no real-time tracking to help manage my schedule.

The first delivery attempt by GEL was scheduled for May 5, between 08:00 and 16:00. At 14:00, I called their helpline and was told the shipment wouldn’t arrive that day. Instead, they rescheduled it for May 6 around 12:00. I specifically asked if the driver would call an hour before arriving, and they confirmed he would.

On May 6, I called them again at 11:15 and was informed the delivery wouldn’t happen due to a vehicle accident. They rescheduled it once more for May 7 around 12:00.

On May 7, I called at 12:00 and was told the shipment was out for delivery and would arrive within 2–3 hours. Again, they promised the driver would call an hour in advance. It is now 18:18—I never received a call, nor the delivery.

This experience has been incredibly frustrating and unprofessional. Unfortunately, the seller chose GEL instead of DHL. GEL has proven to be unreliable and completely lacking in customer service.

I no longer want to hear this Frau Hartman when I call you. this has to be the first and the last time

They have my order since February 15th, no delivery, and they didn’t even contact me, already sent like 5 emails not a single reply, the shop where I purchased also tried to contact them nothing also, worst shipping company I ever saw, I even think they don’t exist they are just stealing orders from everyone

If I could give 0 stars I would! The package tracking system is ass, every 15min the arrival timer changes from (7:00 - 18:00 then 11:30 - 16:00 then 14:00 - 17:30 …) but that’s not the worst thing, worst thing is I ordered a 60kg item, the package came badly damaged (paid 800€ btw) and it says they will carry the package to ur doorstep which they didn’t, I had to carry a 60kg item 4 floors up alone, the box was like 56 inches no way to grab it alone. So basically they are getting paid to carry the items up to ur doorstep while not doing it lol. THIS COMPANY NEEDS TO BE SHUTDOWN!!! I mean just look at the reviews it says it all

They are almost two weeks late and when you phone them they are so unfriendly aspecially the Frau Hartman with a foreign accent. Horrible customer service and avoid at all cost

On December 19th they accepted my order from the supplier. The package then remained in their accommodation for 9 days. On December 31st it goes back to the delivery depot, where it has been waiting since January 2nd. There is now a notification via SMS, but to date (January 7th) we have not received any SMS or email with the delivery time. It has been almost 21 days and I am still waiting for a delivery from them. This company does not deserve one star and even on Trust Pilot they have been making the same excuses for their failure for years, but they do nothing to solve the problems. Very disappointing and incomprehensible that they are still allowed to do business and that companies still want to work with them.
Update 1: After calling around myself (January 8th) I end up with their Belgian partner VIVA from Zaventem who is somewhat surprised that I am calling about the condition of my shipment that has been in their warehouse since January 2nd. They promise to deliver in the course of January 9th. Of course no one has seen it. Their excuse the courier could not deliver all parcels due to lack of time. A new delivery was planned for January 10th and again no one came by before 18:00 so another lost day. Called their central office again and they could not even contact the driver. On their own they wanted to deliver again on January 13th without any certainty, while this does not suit us because we cannot just take leave. Their other proposal to make the delivery to another address of family. We are talking about a package of 55kg and not about a small box that you just pick up with your car, while we do not have any close family at hand. So after 23 days and 400km still no delivery while orders from China to Belgium are delivered to the door after 7 days. Express delivery has a different meaning for some.

1 month later still no delivery