Edenmoor Reviews 

1,827
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Considering 320 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptional quality, incredible freshness, and delicious taste of the meat, noting that it far surpasses standard supermarket alternatives. People also deeply appreciate the wide selection of available cuts, reliable delivery scheduling, and secure eco-friendly packaging that successfully keeps items cold. However, some people mentioned that certain deliveries occasionally arrived with items partially or fully defrosted because of unexpected courier delays or handling issues. A small group of consumers also expressed frustration regarding occasional inconsistencies in portion sizes, product descriptions, or specific items falling short of expectations.

What people talk about most

Product

Clients share positive opinions on product quality, praising the delicious taste and excellent variety of... See more

Quality

People report positive experiences with quality, frequently praising the delicious taste and tender texture... See more

Delivery service

Customers had ambiguous experiences with delivery service. Many reviewers praised the fast, efficient... See more

Order

Reviewers mention ambiguous feedback about order experiences, highlighting a split in customer satisfaction.... See more

Customer service

Consumers find customer service to be ambiguous, with strongly contrasting experiences reported. Many... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Ordering was straightforward, delivery was great & packaging was really good too. Delivered in biodegradable wool/polythene which keeps the contents perfectly frozen. I can always rely on the quality... See more

Rated 5 out of 5 stars

I live in Devon so it’s nice to support the County I live in but also independent farming across the UK. I’m also keen on good animal welfare. I have asked questions over the years (when called Pipe... See more

Rated 5 out of 5 stars

The parcel arrived on the date stated, perfectly packed with ice packs and bag. Thought the mince would have started to defrost in this heat but no, The chicken is delicious cooked very simple with ne... See more

Rated 5 out of 5 stars

Fast delivery, put meat straight into freezer. Lovely beef bone broth and pork/ parmasan cheese sausage rolls. Got a short rib and a free range chicken to try soon. Excellent quality will be ordering... See more


Company details

  1. Butcher Shop
  2. Farm Shop
  3. Fish Store
  4. Frozen Food Store
  5. Meat Products Supplier
  6. Meat Wholesaler

Written by the company

At Edenmoor, a multi award winning online butcher, we believe great meat starts with the way animals are raised. Working with a network of trusted British farmers who share our commitment to high welfare standards and traditional farming methods. From grass-fed beef and free-range pork to naturally reared chicken, we choose meat for its quality, flavour and provenance. We're passionate about connecting people with better meat that's been produced responsibly and with care. Every order is expertly prepared and delivered nationwide, giving you access to premium cuts and everyday favourites you can feel good about serving at home.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

2K reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 89% of negative reviews

Typically replies within 1 week

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4.5

All reviews

(1,827)

295 reviews in the last 12 months

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Rated 5 out of 5 stars

I am very happy with the orders over…

I am very happy with the orders over the past few months that I have placed with edenmoor. Quality is outstanding delivery is always prompt and also packaging is excellent. I can't fault anything I have tried so far. Particular favourite is the curries and also the pies are fantastic also. Easy to order and also the fact it tells me best way to cook and what temperature and for how long I also appreciate. 5 stars

3 September 2026
Unprompted review
Rated 3 out of 5 stars

Sausages

Hi
Everything was great except the sausages not very good taste was not nice seemed to have an offish taste have thrown the rest of them maybe it was that they were half frozen when received
I don’t know but would not order again
Mr D Parkinson

1 September 2026
Unprompted review
Rated 5 out of 5 stars

Good all-round shop

Ordering was straightforward, delivery was great & packaging was really good too. Delivered in biodegradable wool/polythene which keeps the contents perfectly frozen. I can always rely on the quality of whatever I have bought, be it meat/fish/pies & it tastes good too.

21 August 2026
Unprompted review
Rated 5 out of 5 stars

Divine duck

I live in Devon so it’s nice to support the County I live in but also independent farming across the UK. I’m also keen on good animal welfare. I have asked questions over the years (when called Pipers), and the answers always came back promptly with no ambiguity. This particular order was for duck. I cook mine in a slow cooker and it is divine a real treat that I appreciate. Thank you.

25 August 2026
Unprompted review
Rated 4 out of 5 stars

Exceptional quality as always

Exceptional quality as always. Simple to order, well packaged. I recommend to anyone who has concerns about animal welfare and quality of the meat in their diet. And their customer service is excellent

25 August 2026
Unprompted review
Rated 5 out of 5 stars

Edenmoor are brilliant

Edenmoor are brilliant. At last a company I can trust who sells meat from properly cared for animals. So much choice I am enjoying trying out different dishes.

25 August 2026
Unprompted review
Rated 5 out of 5 stars

Another perfectly recieved order.

Another perfectly recieved order.
Everything packed well.
We've only had a couple of lamb steaks so far but as always the meat was great quality and very tasty.
Work look forward to eating more of the order soon

18 August 2026
Unprompted review
Rated 5 out of 5 stars

Excellent quality produce

We have been ordering our meat from Edenmoor (formerly Pipers Farm) for well over a year now. The quality of the meat is first rate. There is a good choice of cuts and everything arrives frozen, ready to put into freezer. The packaging is eco friendly too. Delivery via courier.

19 August 2026
Unprompted review
Rated 5 out of 5 stars

Last week I received my first order

Last week I received my first order, I was genuinely really pleased with the quality, packing and delivery service.
A fantastic range of products to choose from, I love the fact that all the meat is slow-grown, grass-fed native breeds. And you can actually get burgers with minimal ingredients without all the rubbish usually included, that taste amazing and make feeding my teenager high-quality, nutritious real food easy, not just fast food burgers with loads of rubbish. I am just about to place my second order. Thank you for being so fabulous. X

19 August 2026
Unprompted review
Rated 1 out of 5 stars

really stale finger rolls

really stale finger rolls, the temu sausages were odd and the pork steaks look nasty. won't be returning ever.

21 August 2026
Unprompted review
Edenmoor logo

Reply from Edenmoor

Hi Raymond,

We’re disappointed to hear this, particularly as we can’t find any contact from you regarding these concerns.

We’re also unsure what you mean by “Temu sausages” and would have welcomed the opportunity to understand what happened.

Had you contacted our Customer Service team, we would have been happy to investigate the issues raised and put things right where appropriate.

Best Wishes,
James

Rated 5 out of 5 stars

I found the service really good.

I found the service really good. I left something off my order by mistake and this was quickly rectified by them responding very promptly to an email. The chickens were just delicious and I would highly recommend

13 August 2026
Unprompted review
Rated 3 out of 5 stars

Disappointed- some items thawed

I know the weather was hot when I received my order but the sausages were thawed ( cannot refreeze) and the lamb steaks were also thawed. Not very happy.

12 August 2026
Unprompted review
Edenmoor logo

Reply from Edenmoor

Hi Eliane,

We’re sorry you were disappointed with your delivery.

Our insulated packaging is designed to keep meat within the required temperature range throughout transit, including during warmer weather. If there are any concerns with an order on arrival, please contact our Customer Service team directly so we can review the circumstances and help resolve the issue.

Best Wishes,
James

Rated 4 out of 5 stars

Good farm and great food

Good farm and great food

Brillinat quality, fresh and also very well-packaged.

- Of course, becuase of multiple factors you would expect to pay a premium. However including more ways/more often to get a discount (bulk puchase discunts etc.) would be welcome

- Was a shame to know that free delivery (no miniumum order value) is no longer offered for "premier tier" cutsomers. The £80 minimum order value for free postage seems a little excessive, especially for premier tier customers. Reducing the mimium value here would also be welcome

17 August 2026
Unprompted review

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