Ebonyline.com Reviews 

I never got a response to basic questions asked about what the color codes represented for the wigs. For that reason, I could tell this is a company with issues. So, I backed out of ordering from them. I was going to place an order for a couple of wigs until I encountered that problem. You only get one time for a first impression. Bye Ya'll, Bye....

I've been a customer for years and ordered this wig in a color 2 and they sent me a 1B. So I'm thinking I'll reach out to them no problem. I reached out about receiving a free return due to receiving the incorrect item and the agent was lackluster and kept affirming to me that I didn't order what I ordered and this just simply wasn't true.

I advised that there may be a glitch in the system and she kept telling me it wasn't. I've never in my life ordered the color they sent, from this company or any other company, and I find it very odd because I was extremely diligent in ordering my color of choice (#2) before I submitted payment. This I explained this to her to no avail.

*BE WARNED* as of lately Ebonyline will edit your order and tell you that you didn't order what you ordered and won't take accountability for it by issuing a refund or issuing a free return label. This company hasn't always been this way. Don't believe me, search ebonyline in your search engine and type click on the Trust Pilot reviews for reference. I feel very strongly that there are questionable business practices but that's a conversation for another day.

If you're looking for a company that has honesty and integrity towards their customers, shop Samsbeauty. They've always been honorable and professional with my orders and they have the same selections and variety.

I asked the agent if she wanted me to leave a review and to proceed with reaching out to the Better Business Bureau - She said sure so here it is.

I placed my order June 28th … it’s now July 4th and the item is still sitting in the same spot . On the site , they advertised same day shipping , but I can see on the tracking it’s not moved . Don’t place an order with them unless you want to gamble with time . I made the mistake of doing this now I’m left to figure it out. Don’t be fooled by nice pricing , doesn’t matter if the hair never arrives . It’s a scam… don’t do it !

The shipping fee is tricky and your refund isn't what you pay you do better ordering a wig from Amazon or Temu atleast you will get yiur correct refund amount instead of getting ripped off!!!!

The hair i ordered was not what i received. The package said 100 strands i got 50 strands from a package, the company admitted to the fault but when i returned my items not only did it take for ever to get my exchange but i received the same midescribed item and sent me just one. I had returned both of them. In short, i was played! Very very disappointed and frustrated by them. Please be careful, careful with them. Oh, and their phone number don't work.

On May 21,2026, I asked how many units were in a specific color and I received a prompt response - 2 units.

Saturday, May 23, 2026, I order the 2 units in my the color I inquired about.

I paid for 2 business days shipping, thinking shipment will go out on Tuesday, May 26th because May 25th was a holiday. It did not go out.

May 27th I inquire if my shipment will go out today because I planned my shipment and delivery so I would be home. I am told a bunch of stuff that did not answer my question.

I then reiterated I inquired about the quantity of units and color before I placed the order. I was told that the quantity was correct.

The next email from them is "When you made your purchase, the items you ordered were listed as available...Currently, your order has not shipped yet. The typical order processing time ranges from as soon as one business day up to 7 business days, even for items shown as available. " BUT I PAID FOR 2 BUSINESS DAYS SHIPPING!

I asked then to be reimbursed the difference for 2 business days shipping since it was not going to happen.

Then they come back with this: " it looks like we are waiting for one more of the color you order to come back in stock."

I have requested all of my money back. I told them they are deceptive and none of what they are doing makes any sense.

I brought three wigs from this company each one was a different color what l chose l send them back and there one that didn’t look nothing like what they advertised l will never purchase another wig from this company EVER again !!

Horrible company! Their products are garbage. I ordered 5 ponytails and they only put 4 items in the bag. When I contacted them they told me they saw the person scan the items and put it in the bag. Well I received a message stating that they were waiting on one of the items and also the bag that the 4 items came in was too small to have 5 items. I opened the package to find that there were visible tracks that could be seen and the product was very thin. There was not enough to cover the net. This company is refusing to refund me any money and have denied any returns or claims. I am going through another entity to try to get my refund. I wish I could upload the pictures that I have taken of the horrible product. Please beware of purchasing items from this company.

I ordered 3 dark blonde. I got black.a horrible ordered blonde with black ugly roots and one that just looked like yarn. When I went to return them instead of getting a fill refund they give you 25% less charging you for returning them and your have to pay for shipping boxing back to. Horrible customer service . There's many places to buy hair. EvenAmazon does better

If I could place 0 stars I would. PLEASE DO NOT ORDER FROM THIS COMPANY. I PLACED AN ORDER AND THE SHIPPING COMPANY TOLD ME TO CONTACT MERCHANT DUE TO PACKAGE LOST IN TRANSIT. I REPORTED THIS INFO TO THEM AND THEY STILL REJECTED MY CLAIM WITH PROOF OF SEVERAL EMAILS SHOWING THIS INFORMATION AND NO REPLACEMENT OR REFUND HAS BEEN GIVEN. TO AVOID STRESS AND GOING THROUGH A BUSINESS THAT DOES NOT HAVE PROPER BUSINESS PRACTICES OF MAKING THEIR CUSTOMER ORDERS ARE TAKING CARE OF ABOVE ALL PLEASE DO NOT ORDER FROM THIS COMPANY. I AM STILL WAITING FOR A REFUND BECAUSE AT THIS POINT I DO NOT WANT A REPLACEMENT AFTER WAITING FOR THIS TO BE TAKEN CARE OF AND GOING BACK FORWARD TO GIVE ACCURATE PROOF OF ORDER SAYING LOST IN TRANSIT WITH NO COMPENSATION.

Update: I can try on the wigs at my local hair store and on Amazon but they don’t have as large of a selection. Maybe implement a system where you send a few “displays” out for people to try on if they opt in to pay for the shipping for those cuz accepting no returns after the product was merely opened is crazy. And charging people an extra fee for “hassle free returns or exchanges” when only the hassle part is offered for the extra fee and zero actual returns or exchanges is also very crazy I mean come on. A “try it on” option would be 100% better than straight up theft. I can’t buy wigs from here again cuz I can’t try them on with a wig cap, the tag fully intact, no manipulation to the wigs curl pattern and placed back in the packaging as i received it. I get that not everyone is respectful about it but there has to be a better system?? Like the one I suggested about sending out display/try it on wigs OR holding the refund until the customer sends it back to make sure it’s still In excellent shape. Instead, yall settled on charging an extra fee for a service you do not offer and ignore requests for people who paid for that extra service???? Very extreme. Had I known that I would’ve kept my $2 for “hassle free returns and exchanges” that’s like a slap in the face/adding insult to injury. At LEAST remove that option like why would you ever make that an option to begin with knowing you don’t accept returns if the customer has merely opened.. literal hair wigs?? Like on what basis are people able send them back? They changed their mind while it was in transit???? They didn’t open it to look at it???? Odd. Then they quit texting back once you ask for a return. I found this return policy out digging on their website. Before I asked to send the wigs back they responded promptly to inquires. Now I’ve wasted $45 on something I can’t use.

But yeah, other than the return policy and the extra fee for something they don’t even offer I have liked them in the past but this rules me out by process of elimination since all I saved to my Pinterest from them was a bunch of half wigs cuz that’s the safest bet for me while I grow my hair back out, all other weaves and braids are a thing of the past for me so I really don’t have a use for ebonyline anymore since the wigs from them are now cancelled. I can’t waste hundreds of dollars till I find my right one or two to keep in rotation. Other vendors make that easier but they didn’t have this large of a selection so I came here. I appreciate the prices and the Amazon fast shipping tho.

Original review: Had a greater selection of half wigs than Amazon for half the price. Amazing. I ordered two and they came two days later, that much was totally unexpected. They’re both cute, look exactly like the pic and do not have an unpleasant order. Smells like clean and new yaki braiding hair. Pleasant experience. Thanks

I will never shop here again i have been shopping here since 2023 and whenever my package was not received a few times they never took responsibility for the issue blamed the customer this business is the worst.

This company is greedy and cunning. I always spent enough in every order to qualify for the 499 discount ($4.99) for shipping.(Regular minimum shipping is $8.99), AND I had attained at least 2000 points toward purchase. It will allow you 5pts per purchase ($5) - but you cannot use your points with your discounted shipping! One will cancel out the other, so basically, your points only help if your purchase is under a certain amount, and your 499 discount doesn't apply. But you'll pay $8.99 in shipping - so there you have it, the cunning greed. Concurrently, I had all these points because I had been a loyal 15 year customer. I've spent at least $5,000 or more with them in this time, seeing as I usually buy 2 wigs at a time, averaging the price at give or take 40$ per unit. So why did I order 2 wigs outside my regular purchases and get an obviously 'used' wig, having been 'returned', I assume - and they had the greedy audacity to RESALE it! I immediately took pictures, went to their return portal, but it wouldn't let me upload. I explained in email, and they just kept sending me links to the same portal. I explained to them how I had NEVER returned a wig in all the years I'd been a customer - and believe me, some I absolutely did NOT love - but up until recently, I hated the aspect of returning. I would just give things to people, relatives, or Goodwill. But times are tough now, the dollar doesn't go very far, so I decided to return - ESPECIALLY having been insulted with the purchase of a 'returned, used wig'! They told me it was my picture system. I have the top of the line android, Galaxy s25 Ultra. So I took pics with my husband's iPhone. They were slow to respond. Then they sent us to another portal. I decided to take my problem to a PayPal dispute. I received the total amount of both wigs, $91.97. Stop playin' with folks, Ebony Lying Dot Con!!!

I don’t know why I didn’t went through the review before my purchase I bought a hair extension on March 13 th it supposed to receive it on March 16th i never received it the keep saying , that the left it in mailroom I checked everywhere nothing and now I realize that I am not the only one victim please don’t buy products through that

Bought 2 wigs that were too small for my head. Ebonyline would not take back wigs because the package was opened and the wigs were tried on. According to their policy even if package was unopened and wigs were not opened, they will take back wigs minus 20 percent restocking fee and shipping is not refunded. Neither do they provide shipping labels. By the time you get refunded, so much has been deducted that it's not worth the trouble returning to them perfectly good unopened wigs that they can resell for full price. Note that even if they send you wrong item, they won't make it right because you have to open the package to see that it's the wrong item. I will never order from them again and suggest you look elsewhere. If ordering online, please read the return policy first so that you don't get scammed. You've been warned!

I purchased a wig from this company and paid extra for missing, returns, etc. I was given a tracking number through Amazon Logistics. Amazon showed that the package was delivered, but it didn’t state an address or anything as to where it was delivered. I contacted this Company to let them know that I did not receive this order. Customer Service showed no interest in trying to get this resolved. There’s no telephone number to reach them. Only by email and Customer Service was not helpful. So now I’m out of my money and product. I will never do business with this company again!!!

They sent me the wrong order and will not refund my money they want me to send the package back at my expense and my guess but not trying to offer me my money back for their mistake they're the one that sent the wrong order and the customer service is bad they barely even chatting that with me

I ordered a wig yesterday March 12th. I paid for the wig to be at my address in two days & they would send me an email. Haven't heard from the company. I tried doing the live chat & texting back & forth which didn't work. The company said my email address & order number didn't exist. Finally I told them they get people money & don't deliver; also I will never order anything from them never. If I didn't need it I wouldn't never order

I ordered the last two of a wig I like they had it delivered by some new delivery company called Amazon Logistics. Never got it it left my package outside my apartment building never buzzed me no refund just money wasted. Never shopping online any more can not trust delivery anymore

I have purchased wigs from Ebonyline for years love the wigs and prices that they offer their customers. However the company just recently stated offering a NO HASSEL return on up to 3 wigs per order for an additional $1.98. I paid the money and when I tried emailing them about the return of two wigs I got NO response from Ebonyline. I just want other customers to know not to pay the FEE FOR THE RETURN, TOTAL SCAM all for $2.00. SHAME ON YOU EBONYLINE.