eBay Reviews 

I am writing this to warn other buyers about the total failure of eBay’s "Buyer Protection." I purchased a shirt for over £100, which unfortunately did not fit. I initiated a standard return and sent the item back to the seller.Despite returning the item, the seller refused to issue my refund. When I escalated the issue, eBay completely failed to support me and closed the case in the seller's favour. To make matters worse, because eBay closed the case, they completely blocked my ability to leave negative feedback on the seller's profile—essentially silencing me and protecting a bad seller.I am now out of pocket by over £100 plus the original shipping costs, with absolutely no item to show for it. Their buyer guarantee is a complete joke. If you are buying high-value items, be warned that eBay will not have your back if a transaction goes wrong. I have cancelled my account and will not be using this platform again.

I ordered a packet of plug socket cover of 10 and I got only 1. When I contact ebay somehow my acc. blocked and I can not even contact them anymore. Ebay is run by crooks like their sellers......

After decades as a buyer on eBay, I can absolutely no longer trust buying there. Surely other buyers have had similar cases. This may be recent, but it is now a reality. So be aware, eBay buyers: you are at the mercy of an automated system in which you are the weak link, and the risk of losing your money has skyrocketed.

THIS HAPPENED ON EBAY.DE. Not the first time, but it will be the last. Here’s how it works:

A seller ships a parcel—sometimes with the item inside, or, if they want to "game the system", perhaps even empty—and then enters the buyer’s address incorrectly, by mistake or deliberately. You never receive the parcel. It gets lost, bounces around, and may end up back with the seller. You notify the seller that the item never arrived. The seller responds diligently, doing just "enough" to remain in good standing with eBay's automated system. After weeks, you ask eBay to step in. And eBay does step in—but not with a human customer service agent who actually reviews the evidence and photos you submitted. Even though you have proof that the parcel is lost, all of it is ignored by eBay’s automated system. And note this well: there is no way to speak to eBay by phone anymore. There is also no direct email address for a human support team—only the AI-driven system.

A few days later, the automated system closes your case because it still detects an active tracking number. Never mind that the parcel is not on its way to you—it’s on its way back to the seller. You are not refunded, and the seller keeps your money. You appeal to eBay. You lose. As a last resort, you contact eBay’s legal department. You write a letter and send all your evidence. Finally, a human being replies. Only to tell you: because the case was closed by eBay’s system, it will remain closed. “Nothing can be done.”
Meanwhile, the tracking still shows the parcel being returned to the SELLER! Your loss. The seller's gain. You have evidence, but it makes no difference. What kind of buyer would dare trust a system like this?

Here is a direct quote from the legal office of ebay.de
"Wie wir sehen, wurde für diese Transaktion ein Streitfall geöffnet.Deshalb können wir Ihren Einspruch für den bereits geschlossenen eBay-Käuferschutzfall nicht weiter bearbeiten.
Wir können in diesem Fall nichts mehr unternehmen".

Regrettably, I did not have an entirely satisfactory experience on eBay.de. There was an issue that I needed help with, but resolving it was rather cumbersome.

The reviews here say it ALL.

I lost £175 because my item got lost in the post. I used their provided QR code, I packaged the item, I posted the item. The item went missing in the system. The buyer got a full refund, and I lost the item and the money. False advertising as they say you are protected. You ARE NOT! I was given a £25 compensation only. Daylight robbery. I thought they were a reputable company. Just read the reviews here, they do say it all.

war mal gut, mittlerweile washed-up amazon klon auf wish

Like so many used the app for a car part and was told by the app this fits , ordered but the company said can we have your reg number to be told it won’t fit , tried to cancel but refused to stop the transaction and continued to send the wrong part , absolutely useless business practise

fraudulent actions by eBay support.
I have encountered a situation where the German eBay support systemically deletes negative reviews for sellers, thereby misleading buyers (as was the case with me). At the same time, they admit that they deleted the reviews by mistake (repeatedly), but refuse to restore them or give the opportunity to leave a new one (while they can see the review text, i.e. it is simply hidden, not deleted).

The fact that the reviews were deleted literally 2-3 hours in the first business day after they were left allows us to say that these actions were deliberate and systematic. Moreover, the reviews were left on different days with an interval of 5 or 7 days. After the first deletion, there was a long conversation with the support service, during which they first tried to send a standard response about the non-compliance of the review with the rules, and when I managed to review it, they admitted that they had issued it incorrectly. At the same time, they promised to restore it, it appeared for a few hours and was deleted again. Later, they began to say that the review cannot be restored.

Such actions of the support service actually mean that the entire review system on eBay cannot be trusted, since they are actually adjusting it in the direction of overestimating the rating of dishonest sellers and thereby deceiving buyers who trust the rating

I also started descussion in the eBay community. This Them was locked by Mentor in the same day (it means nobody can write somehting), but no any answer was giving till today.

.....Ebay conspires with sellers to scam customers out of their money with a delivery fraud scam, after a customer pays in full as I quickly realized that Ebay and the seller(Xhdata),
were in fact running a "delivery scam" where the seller steals your money and refuses to deliver your purchase.
.....After I paid in full , the seller Xhdata, sent an email saying we tried to deliver but the wrong address, which is a lie as they have my address, and of course steal my money!
The seller and Ebay sent "out for delivery " emails and then 5 minutes later"delivery attempt wrong address"
...And Ebay and this nefarious seller sent at least 20 emails like this for the next week until I filed a credit card dispute with my bank , which helped me recover my money.
..Beware of Ebay and many nefarious sellers on Ebay!

I didn’t make any mistake. The seller from the USA sent me a completely wrong item. I repeatedly asked for the shipment to be stopped while it was still in the USA. After countless conversations with customer support and multiple representatives, I genuinely did everything I could, but nobody helped me.

I had €1,800 tied up for more than two months, even though I did everything correctly. I returned the item immediately, opened support requests, and resolved everything with the seller. The seller even admitted that they had sent the wrong replacement part, yet I still received no meaningful help.

I’ve deleted the app and will never use eBay again. I also had problems with other purchases, but this situation is completely unacceptable. In my opinion, this platform should be sued and shut down.

A month ago i had some issues with ebay due to my debit card not being compatible with theur system and i had to refund a buyer,after taking the money from my bank account they sent it back so i decided to send it back to them through online banking,now on my ebay balance it says i have to pay again,i called them over 7 times already and they always tell me the same thing “its in process it will be done in 3 days no worries “ in the meantime i keep getting emails that they gonna contact an collection agency eventho i showed proof that i have paid,what should i do? Had this happen to anyone?

I was a happy ebay customer for 20 years. Now I am getting really fed up with the combined postage situation, there is no chance at checkout to ask the seller for a combined price. Ebay has been just adding up all the single postages for my recent items and charging the total, even if the seller says there is a cap and reduction. The postage situation has been going on for a while and I'm tired of it. Give us back ask the seller for the combined postage price button

I recieved item with deffects. I onformed seller but he refused to do somethign. I leaved feedback with description of situation adn photos. It was deleted less in 24 hour after it was leaft. I contacted with ebay, they dont answer 7 days but anwered after 2d reminder that it was deleted because break the rules. When I told that it is exactly not break the rules and ask to give me example - they closed my request

They do not give a proper Tax invoice, as a EU business i do not have to pay VAT, but no no, nothing listed, nothing given and now responce - This site is tax fraud, like so many others. But basically this is a EU thing, since they are letting company's like ebay getting away with it.

They have the worst customer service ever and I sold something for $50 and the only thing they sent me out of my money was $9.96. They kept $40 in fees. I’ll never sell anything on eBay again in fact I’ll be shutting my account they’re freaking scam artist and their crooks.

WORST CUSTOMER SERVICE ON THE PLANET!!!! Do not shop with them at all costs!!!! The seller sent me the wrong product. I did a negative review. They sided with the seller and removed my review so no one saw my review and the sellers ratings stayed high.

Not the worst experience, but definitely not what I expected from eBay!!! The process was confusing, support was not very helpful and I felt like the problem took much longer than it should. I hope they improve the customer service and make things easier for buyers.

I sold an item on Ebay but was not familiar with the process. My ride on mower sold within a few days for £650, the buyer arranged to have it collected and taken to Lithuania. I understood I had to get a code from the buyer but was not sure how to do that. The buyer arrived with some people who would take the mower. The buyer was not familiar with buying on Ebay. I tried to copy there QR code many times but it did not work. Eventually we managed to put a code number into my phone which was accepted. The buyers had paid Ebay several days before collection. After two days of checking my bank account I found an on line article that suggested I withdraw money from Ebay. This worked and then Ebay emailed me to confirm what I already new. I found the whole process complex as I am elderly and would not wish to repeat it.