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DriveTime Car Sales Reviews 

28,947
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Evaluating 3,517 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional helpfulness, professionalism, and welcoming attitude, making the experience pleasant. Many people highlight the smooth, efficient, and quick process, often describing it as the easiest car purchase they've made. Reviewers appreciate that sales representatives listened to their needs and provided thorough explanations. However, some customers also noted dissatisfaction with vehicles, citing issues like undisclosed prior damage or mechanical problems appearing shortly after purchase. These included concerns about missing or non-functional parts, poor tire condition, and vehicles not running properly soon after purchase. A few people also felt post-sale customer service was unhelpful when addressing these issues, sometimes being dismissive or difficult to reach.

What people talk about most

Staff

Consumers find staff to be positive, with many reviewers highlighting their helpfulness, kindness, and... See more

Service

Users describe positive interactions with service, highlighting the helpfulness and professionalism of the... See more

User experience

Reviewers mention positive feedback about user experience, with many describing the car buying process as... See more

Product

Reviewers highlight ambiguous aspects of product, with many expressing satisfaction with their purchases,... See more

Customer service

Customers consistently note positive experiences with customer service, highlighting great, excellent, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Everyone was super helpful, don’t remember managers name, but he was great. Joe our sales person, listened to what we were looking for and helped us find the right car. Our 3rd time purchasing fr... See more

Rated 5 out of 5 stars

I like how my approved amount down and monthly was true from the website. When I came in the day after verification of my income and personal info, I didn't get a surprise that my financial obligation... See more

Rated 5 out of 5 stars

I had a great experience finding a car with DriveTime in Pensacola, Florida. Jeremiah H. was a fairly new salesman but I appreciated how thorough he was with explaining each car and their features. He... See more

Rated 5 out of 5 stars

We first had the MOSTTT amazing customer service. Our sales lady Anna was absolutely amazing. She was patient, very, very informative, and made us feel like she cared about our experience. We wer... See more


Company details

  1. Used Car Dealer
  2. Auto Market
  3. Car Dealer
  4. Car Finance and Loan Company

About DriveTime Car Sales

Written by the company

Finding your next car shouldn't be complicated. DriveTime makes it simple with a seamless experience that starts online and continues at our dealerships. Get approved online in as little as 30 seconds and then shop with your personalized terms on every car — all without impacting your credit.

Shop confidently knowing that you have both digital convenience and local support. Our 145+ dealerships nationwide maintain a consistent approach, where our team of experts pick up where you left off in the car-buying journey and help you find the right car that fits your needs. Drive home with peace of mind knowing that each purchase includes a 5-day return policy, 30-day/1,500-mile limited warranty, and an AutoCheck vehicle history report. DriveTime aims to transform the used car buying process into a more straightforward experience focused on transparency and putting our customers first.

Shop with confidence

Written by the company

Join the millions of approved DriveTime customers and discover how easy car buying can be. With personalized terms on every car and a 99% approval rate, you can shop thousands of cars online and find the one that's right for you.

Contact info

Promotion box for DriveTime Car Sales

Discover DriveTime

Shop every car with your personalized terms!

4.5

Excellent

TrustScore 4.5 out of 5

29K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 97% of negative reviews

Typically replies within 24 hours

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4.5

All reviews

(28,947)

3,529 reviews in the last 12 months

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Rated 5 out of 5 stars

My sales person Hari was amazing

My sales person Hari was amazing. I was in there for no more than 3hrs. The app makes it so much easier. I love my new car and the programs and the way thinks are done there is incredible. Thank you Drive Time for getting me back on the road😊

11 July 2026
Rated 5 out of 5 stars

Awesome experience

Enrique was super awesome he made it an awesome experience in buying a truck we appreciate y’all’s friendly fast service thank you

12 July 2026
DriveTime Car Sales logo

Reply from DriveTime Car Sales

Thank you so much for your kind words, Ronald. We really appreciate you taking the time out of your day to share your DriveTime experience with us! We count ourselves lucky to have customers like you. We look forward to working with you again in the future!

Thank you,

DriveTime Customer Relations

Rated 5 out of 5 stars

Top Tier Customer Service

The whole process from start to finish was amazing. I did not feel rushed making the purchase and everything was explained thoroughly. I would recommend anyone to purchase or lease a vehicle from Drive Time. Customer service was above and beyond.

10 July 2026
Rated 5 out of 5 stars

Marissa was really sweet and very kind…

Marissa was really sweet and very kind she answered all the questions with accuracy and made answers very clear

11 July 2026
Unprompted review
DriveTime Car Sales logo

Reply from DriveTime Car Sales

Thank you so much for your kind words, Rosemary. We really appreciate you taking the time out of your day to share your DriveTime experience with us! We count ourselves lucky to have customers like you. We look forward to working with you again in the future!

Thank you,

DriveTime Customer Relations

Rated 5 out of 5 stars

Ahmenah was EXCEPTIONAL!!

Ahmenah was EXCEPTIONAL!!! From the time I called, to walking in, I received the best customer service experience. She was very pleasant, knowledgeable, and personable. She made the entire process seamless! I walked out with my keys in my hand and paid nothing, besides buying insurance. 10/10! I purchased with Drive Time in 2019 and paid that car off and never had issues with it and still don’t. I can say that I love doing business with them. Great quality vehicles.

11 July 2026
Unprompted review
Rated 5 out of 5 stars

Emily Taylor is fantastic

Emily Taylor is fantastic. She went above and beyond to help us get our Chevrolet Spark. She called ran numbers for infoe for us and bam we were driving away. We love her. And will definitely buy from her again.

11 July 2026

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