Domino's Pizza Reviews 

6,402
TrustScore 1.5 out of 5

1.7

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 654 reviews, most reviewers were let down by their experience overall. People frequently complained about poor food quality, mentioning that items often arrived cold, burnt, or completely undercooked. Consumers also reported frustrating issues with delivery services, missing items, and long waiting times for their food. Additionally, patrons expressed deep dissatisfaction with unhelpful staff and difficulties when trying to resolve complaints. Though some customers noted positive experiences with fast delivery and friendly staff at specific locations. Reviewers mentioned that certain meals arrived hot, perfectly cooked, and tasted great when orders were handled properly. A few buyers also appreciated helpful service representatives who assisted them in finding good deals.

What people talk about most

Product

Users describe negative interactions with product quality, reporting that pizzas often arrive cold,... See more

Order

People report negative experiences with order, highlighting long delays and missing items upon delivery.... See more

Quality

Consumers find quality to be disappointing, noting that recent orders have significantly gone downhill with... See more

Delivery service

Reviewers mention negative feedback about delivery service, frequently reporting excessive wait times, cold... See more

Staff

Clients share ambiguous opinions on staff, reflecting a sharp contrast in their experiences. While some... See more

Reviews shaping this summary

Rated 1 out of 5 stars

What’s happened to dominos ??? We ordered last night for the first time in ages - large meat feast, kickers, cheesy chips and cookies Pizza - meat feast without the feast Kickers - noticeably... See more

Rated 1 out of 5 stars

If I could give no stars I would. Ordered at the cheddar store the delivery driver set out on an eight minute trip and disappeared for nearly and hour. The shop insisted that he had already delivered... See more

Rated 1 out of 5 stars

Ordered online to collect from Norwich West franchise. All fine apart from the fries that were cooked on the outside but cold/raw on the inside. Complained via the app who passed on my complaint to th... See more

Rated 1 out of 5 stars

Baillieston dominos ordered through just eat Arived and was inedible. Ordered a thin and crispy, was way too thin and burnt at edges,like a tortilla, cold and wrong order on pizza. Called th sto... See more


Company details

  1. Pizza Delivery
  2. Pizza Takeaway

Written by the company

Domino's is proud to serve delicious pizza near you, offering pizza delivery and takeaway options for ultimate convenience. You'll find favourites like Cheese & Tomato and Pepperoni Passion, plus limited edition and local specialities specific to your store - all handmade to order using 100% mozzarella, vine-ripened tomatoes, and our signature fresh dough. We've always got great pizza deals and discounts available too, while our vegetarian and gluten free pizzas mean there's something for everyone.


Contact info

1.7

Bad

TrustScore 1.5 out of 5

6K reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

1.7

All reviews

(6,402)

628 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

False advertising & deals-REPORT TO TRADING STANDARDS

False advertising & deals - please report to trading standards as they are breaking consumer rules !

If you also ordered a pizza on the for….mega FORTNIGHT of any pizza £8.99 when collected OR £10.99 DELIVERED , they still charge an extra £3.50 delivery even though it clear says DELIVERED.

When I complained they said I read it wrong . They should not be allowed to get away with misleading offers!!!!

For ever 100 that’s an extra £350 for an already very rich company.

Please report to trading standard to stop this diabolical behaviour

5 September 2026
Unprompted review
Rated 1 out of 5 stars

Charging almost £50 for two Pizzas for…

Charging almost £50 for two Pizzas for pick up is an absolute joke, they market this and that reductions but are still ripping people off. I can get 3 days of Chinese food for that amount! I will never order Dominos again. Wouldn't mind but their pizzaz are nowhere near as nice as Pizza express!

5 September 2026
Unprompted review
Rated 1 out of 5 stars

Terrible service I ordered from the…

Terrible service I ordered from the same branch same toppings more than 50 times. They gave an option to add extra base but when I saw they added an extra charge I deselected the extra and apparently it completely removed the base spent £40 to be delivered both pizzas with no base. Never will I order again from here called them and saying it your problem when they called me to tell me we don’t have the topping your order and told them no problem. Never ordering again!!! HARROW WEALDSTONE

6 September 2026
Unprompted review
Rated 2 out of 5 stars

Smoke and mirrors

Place an order it takes awhile to arrive it’s no issue. I’m not complaining it wasn’t the most amazing pizza the following day you sent me a free code for another pizza to apologise for the delay which was delivered to me the pizza sorry, I got to place the order for my free pizza which you keep telling me about, but I have to go and collect it, what an absolute joke , what planet are you on? Giving people a free pizza for your own poor Service then making them go and collect it which is different to the original order they placed honestly you are a just a bunch of morons

4 September 2026
Unprompted review
Rated 1 out of 5 stars

Domino's in preston deepdale road…

Domino's in preston deepdale road absolutely awful i collected and when I got home to eat it was cold i live 5 mins away i went back and as it was a collection there was nothing they could do, there attitude was horrendous had no intention of trying to resolve the issue with the price of there pizzas they should do better wont be ordering from domino's ever again

5 September 2026
Unprompted review
Rated 1 out of 5 stars

Domino Deserve A ZERO

Domino Deserve A ZERO
Just Had half , half pizza meat feast and ham and pineapple. To much tomato sauce meat feast side not enough meat. Pineapple n ham not aa nice as I remember
Who ever running these shop need training in food preparation for prices you charge is not value for the money you charge . You deliver drive want you to go to them to collect your order . Domino for me opinion is one word CRAP over priced and tasteless

5 September 2026
Unprompted review
Rated 5 out of 5 stars

Wickford Domino’s is great

Wickford Domino’s is great. Very fast and great food. Always a very good experience. Would highly reccomend.
Thanks to Prem who is a fantastic member of staff

3 September 2026
Unprompted review
Rated 1 out of 5 stars

Disappointing experience ! We are visiting our family in Perth…

We are visiting our family in Perth (Scotland) and We ordered thin crust margarita and another pizza . The margarita was totally burnt and when I rang , the manager was totally unhelpful. When I tried to explain that the pizza was burnt, I was told that is how a thin crust margarita pizza would be and that it is not burnt . I tried to explain but she wouldn’t hear any of it. Extremely disappointing ! When I tried to explain further , she just kept repeating the same explanation . No apologies even after telling her that she hadn’t apologised and no offer of replacement pizza ! The most unprofessional manager I have ever come across ! Such a shame as the pizza itself was quite tasty but will not order from them especially a thin crust !!!

4 September 2026
Unprompted review
Rated 1 out of 5 stars

OMG! I will never use Domino's again!

OMG! This Domino's is horrible (Don't use anything but cash) I called the manager (Michael)to complain. My debit card was charged twice. Michael hung up on me. I will never use any Domino's again! 9th and North Ave Grand Junction

26 August 2026
Unprompted review
Rated 5 out of 5 stars

I had a minor issue with my pizza

I had a minor issue with my pizza, if anything I was just being a bit picky as it was for my daughter. I called, they answered immediately, told him the issue, he listened to me, didn't try tell me I was wrong and immediately said he'll rectify it by redoing my order.

Customer service is second to none.

31 August 2026
Unprompted review
Rated 1 out of 5 stars

Really disappointing experience with…

Really disappointing experience with Domino’s Bramley.

We have now had the same issue several times where the Burger Sauce is missing from our half of a Cheeseburger Pizza. The sauce is included by default, and I have actually recorded the ordering process showing this. I even provided the evidence to the store manager, Dylan.

Unfortunately, the biggest frustration is how the issue has been handled. Rather than investigating it, we have repeatedly been told that we are wrong. On our most recent occasion, Dylan initially told us that selecting “No Sauce” would show this on the receipt. We provided the receipt, which did not say this, and his explanation then changed to saying the receipt should show “1 Burger Sauce”.

Domino’s could verify this themselves by looking at the order configuration in their system and seeing exactly what is selected by default. Instead, we have been repeatedly dismissed and expected to make a trip back to the store to correct something that should have been right in the first place.

At this point, the missing sauce isn't even the main issue. It is the way the complaint has been handled and the refusal to acknowledge what appears to be a clear issue with the ordering process.

I have contacted Domino’s directly and hope they actually investigate this properly.

27 August 2026
Unprompted review
Rated 1 out of 5 stars

Non patriotic Domino's

Ordered a pizza at Domino's in Stamford, Lincs town centre. Offered a £20 note to which they refused, and they pointed to a small sign for card only. They refused the coin of the realm. If they don't like England why don't they leave and let a more patriotic company take their place. Pizza was good but won't be going there again.

31 August 2026
Unprompted review
Rated 1 out of 5 stars

Staff horrible even do no want to resolve a problem

Can't believe never had experience like today,Place an order for two pizzas with my Wisbech post code Went just now to pick up they said pizza has allocated to Long Sutton and but already 11pm I asked maybe they can make here because Lung Sutton closed I have been told collect tomorrow,but I am hungry now id**** now I understand why lots of people had enough with Domino pizza,hope that guy whi said that not gonna have dinner tonight 🤞🤣

29 August 2026
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look