DHL Reviews 

I'm giving you one star because i'm unable to give you less but SHAME ON YOU.

Last thursday i received confirmation that my order has been shipped in two different pacakges through DHL. Already something i'm not happy with considering the climate impact of the sending; the second item being very small.

I didn't receive any tracking mail, nothing for both shipments. Today wednesday, i decided to check on the DHL webiste to get an update. The update has been very confusing and it seemed the order was stuck in storage due to an inability to proceed with the delivery. Upon further investigation of the whole shipment, i relaized the shipment has been defered to Bpost, the local belgian postal service. I clicked on the link and realized that both shipments have been waiting since saturday in a locker. One, 1,2 km from my house, the other one 200 m from my house (my second choice when home delivery is not possible) . In this heat, my 1800 eur projector has been waiting in a tin box for 4 freaking days. Furthermore, the local belgian postal service gave me until today to pick it all up even though no notice has been sent neither by XGIMI, DHL, or Bpost; nothing in my app as well. There was NEVER any attempt to deliver my projector at home. i took my bike as i don't have a car and went to the furthest locker which is very difficult to find; indications on the postal website have been awful. the 10 kg + parcel was located in the highest locker of said box. it was so tightly fitted in the locker, i had to carry my 9 yo to fit her hand at the top of the box where there was the most space, unsuccessfully. i had to create a hole in the box and shift it from left to right for a couple of minutes cm by cm to be able to unlodge it. The box was warm and i'm afraid the product is damaged.

Afterwards, i went to the other locker box where i could retrieve the other parcel successfully. Still, no delivery at home...

Terrible cross border setup.

A parcel for Belgium is managed through the German DHL portal, which only offers German Packstations. No Belgian pickup point, no useful redirect option, no integrated handover to bpost.

For an international logistics company, this is embarrassingly fragmented.

These thieves hold my package hostage, demanding €85 in order for them to pay the oncoming €40 customs fee up front. Appalling excuse for a company

scam.
CA605546956DE

worst delivery company ever! Avoid it!

I was expecting a packet from USA as DHL said delivery would be today 22nd
I had no notifications from them at all, no updates no nothing
I checked tracking to discover they claimed they had delivered it on Friday it’s a complete lie it would not fit through the letter box, no update, no txt, no docket, no photograph pretending to be evidence of posting.
No one to contact to find out where it is just go back to supplier.
It can only have been dumped on the door step, by an open stairwell anyone can access, by the delivery driver and has been stolen, it is obvious it is not a safe place to leave anything.
Why do they need my contact details to sell them on to the highest bidder, they certainly didn’t use them to deliver my item safely
Dreadful service a complete failure

They mark you not at home instead of attemping delivery

Absolutely dreadful. They say they’ve deliver your parcel but it’s not at home and no card left. The email doesn’t tell you where it’s been delivered to. When you try track and trace it either doesn’t recognise the number or it tells you it’s been delivered and you are back in a loop. Third time it’s happened. I hate them.

Absolutely appalling. Shortly after booking - with the parcel still at home - I just wanted to edit the address by adding an apartment number. If I could not do that, I wanted to cancel my booking. I spent two hours talking to two different people who kept asking me for numbers I was never given, and who couldn't confirm how to get them in thr first place. To not be able to do one of two simple things shortly after booking a delivery is crazy. Run away.

DHL package withh a hole article changed. I bought from Amazon.us a travel chess. DHL delivered a package with a hole and a sweater inside instead. This is theft! Get your business together DHL!

The worst service ever and people on the phone are just stupid

Our UK passports arrived at Diegem. We went there to collect them and received two packages which contained our originals submissions but no passports. Allan Loonen at the desk did a quick search and then went back stage to find two othe packages which contained the much more important passports. He was helpfulness itself an had he not been so on the ball our passports might have been returned to the UK passport offices. Congratulations to him.

Worst possible choice to deliver your package. Incompetent personnel working in office and on info line, they don’t know even know answers for simple questions..
not recommended if you had no other choice than DHL rather do it your self

The worst shipping service company I ever seen. They don’t deliver my package and impossible to reach them.
They never contacted me and just postponed the delivery one month. In their system it seems that it is recipient's request. This is not true, they never contacted me or I didn't postpone my delivery. 1 star is even very high for this bad company.

I'm waiting for the package at home when I receive an SMS from DHL saying they attempted delivery but no one was there. It's of course impossible to try to talk to a person to solve the issue. I don't understand how any seller still uses DHL.

Even I see the location on their website they refuse to help. I have an e-commerce account.

Worst service ever
No explanation needed just very unprofessional

Initially there were issues at delivery but later. after 3 days material was delivered. I am updating 1 start to 4 star.

Driver claimed no one was there at location. However it is warehouse where someone is always available. Also, they reatempted delivery and on reattempt they stated address not correct. Now they are saying consignee refused to accept the delivery . Worst service ever.

The Driver delivered the package to a completely different address and then claimed he could not retreive it as somebody told him nothing was delivered incorrectly. I wonder who that somebody was. I would not be surprised if it was the Driver stealing it. Now DHL is telling me to settle this case with the shipper. Absolutely unacceptable. I would not recommend anyone to use DHL services.