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BENU Farmacia Reviews 

2,103
•
TrustScore 3.5 out of 5

3.3

Pharmacy
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Company details

  1. Pharmacy

Written by the company

BENU Farmacia, insegna del Gruppo ADMENTA Italia, ha come obiettivo quello di migliorare la salute delle persone garantendo un servizio di reale prossimità sul territorio e rappresentando il leader nel mercato delle Farmacie italiane. Questo grazie a: oltre 260 Farmacie nelle principali città del nord-centro Italia, una vasta gamma di servizi in Farmacia e digitali, farmacisti specializzati e tutti i dipendenti che ogni giorno contribuiscono a soddisfare le esigenze dei clienti.

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3.3

Average

TrustScore 3.5 out of 5

2K reviews

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No recent history of asking for reviews

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Replied to 99% of negative reviews

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3.3

All reviews

(2,103)

1,341 reviews in the last 12 months

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Rated 1 out of 5 stars

Order number EC1540825 placed on…

Order number EC1540825 placed on 28/05/2026. It’s been 8 days and thier update says ‘in stato di preparazione’. I need the medicines from this weekend and looks like i have to go and buy direct from a pharmacy.
What is frustrating is thier Horrible client service!! No response to email sent and no one actually comes on the phone. They put you on hold for 10 minutes and then call disconnects. Will never use site again.

4 June 2026
Unprompted review
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Reply from BENU Farmacia

Dear customer, thank you for sharing your experience with us. We sincerely apologize for the delay in delivery and for not being able to provide you with the timely assistance you deserve. We know our team has already contacted you privately with updated tracking and a solution to your issue. Kind regards

Rated 1 out of 5 stars

ordine in grave ritardo-

ordine in grave ritardo-

3 May 2026
Unprompted review
BENU Farmacia logo

Reply from BENU Farmacia

Gentile cliente ci scusiamo sinceramente per il ritardo nella consegna e per non essere riusciti a fornirle l'assistenza tempestiva che merita.

Comprendiamo perfettamente la sua frustrazione, sappiamo che il nostro team l’ha già contattata privatamente.

La sua soddisfazione è la nostra priorità e faremo tutto il possibile per riconquistare la sua fiducia.

Grazie

Rated 5 out of 5 stars

So thankfull to the BEST farmcia in Hungary

We would like to express our sincere appreciation to the Benu pharmacy team. Their kindness, professionalism, and willingness to go above and beyond were outstanding. Their medical expertise and experience were greatly valued.

Thank for everything,

17 March 2026
Unprompted review
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Reply from BENU Farmacia

Gentile Anders Tobias Hvass, La ringraziamo per le belle parole e per aver condiviso la sua esperienza presso la nostra farmacia. Grazie da Benu Italia.

Rated 1 out of 5 stars

Not good experience

I bought a product from here, but when I received the product, the expiration date on the product was erased and I couldn't read the expiration date. I emailed them twice to follow up on the matter, but I did not receive a reply. It is possible that the low price of some products is due to their expiration date.

9 October 2024
Unprompted review
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Reply from BENU Farmacia

Dear Sepideh,
the price of the product is not linked to the expiration date.
We apologize for the problem you encountered with your order. We verified that the customer service has contacted you to manage your report and the return of the product.
Best regards

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