We want more practice I would like to class with different students or instructors making a conversation to improve speaking Also study article or story and discuss for improve reading and liste... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
We bought a premium plan ahead of an extended holiday in Japan. Likecthexwsy the app worked but the general learning module was much more than we needed and the travel module too short and a bit disap... See more
Company replied
I’ve been with Busuu for about 3 weeks and am enjoying the experience so far. The way in which the courses are structured allows me to spend just the amount of time I want to each day. I’m learning... See more
Company replied
I find this app easy to use and provides great clarity on words and pronunciation. I find helping others with their learning is incredibly good at keeping me engaged on the platform. What a great way... See more
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Company details
- Language Course Provider
- Educational Institution
- English Language Instructor
- Japanese Language Instructor
Written by the company
Busuu empowers everyone in the world to learn a new language. Our 120 million users make us a world-leading provider of language learning apps. With Busuu, language learners can train their reading, writing, listening and speaking skills, get advanced grammar units, and practice with native speakers. Busuu is available on the web and via an app for iPhone and Android.
Busuu's commitment
Written by the company
- We're committed to providing excellent customer service!
- At Busuu, we believe the journey you take to learn a new language should be as smooth and as enjoyable as possible. We want you to spend time learning languages, not trying to figure out how to use Busuu. This is why we, Busuu's Customer Satisfaction team, exist. You can rely on us to be your best advocate as we always try to improve the Busuu customer experience. As a member of the Busuu community, we care about your experience. Our commitment to you: We’re reachable. You can contact us by email, webform, and live chat, 7 days a week. Our team will always strive to get back to you as soon as possible. You will receive a reply in your language, from a real person who has investigated your issue and carefully considered a solution for you. The faster you get an answer, the quicker you can get back to learning with us! We’re determined. We don’t always have all the answers, but we are determined to find them. You can rely on us to be your best advocate as we always try and improve the Busuu customer experience. Our Customer Satisfaction team won’t settle until it’s sorted! We listen. We take all of your feedback into consideration. From suggestions, comments and issues, it is our responsibility to make sure your feedback gets heard whenever possible. We love hearing from our members! We’re trustworthy. We will always be honest and transparent with you. If we make mistakes (we are human beings, after all!), we will admit that we’ve made them, and we’ll do our best to make it up to you. We won’t let you down! We treat our customers as individuals. The members of Busuu’s Customer Satisfaction team are all unique individuals, and so are you! We understand that your expectations, your learning experience and your knowledge can be very different from another member, so we will always treat you as an individual. Many companies tend to talk to customers using bots and automated flows. At Busuu, we believe that you deserve to talk to a real person who will do their best to understand your needs and provide you with a positive customer experience. Happy learning with Busuu!
14 day money back guarantee
Give Busuu a try
If you're unhappy with your upgrade to Premium, then simply contact us on team@busuu.com and if it's within 14 days of your initial purchase, we'll refund your subscription costs, no questions asked.
Contact info
5 Appold Street, EC2A 2AG, London, United Kingdom
- team@busuu.com
- www.busuu.com
4.2
Great
20K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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Just diving in! Muy bueno!
Taking my time. Enjoying the full product. Will reinforce my learning by meeting with native Spanish speakers when I can. Excellent resource.
5 September 2026
Great practice
It's easy to include language learning into my daily routine with bussu.
29 August 2026
I expected Portuguese
I expected Portuguese, not Brazilian Portuguese. I requested a cancellation immediately after I realized this. Please cancel and refund my money.
28 August 2026
Beware the automatic renewal feature!
Beware the automatic renewal feature on this app!!! I paid for my 10 year old granddaughter to sign up for the premium version with her email address. No notification came to me as the credit card holder that it was being charged again. She stopped using the app after a few months. I notified Busuu within days of the credit card charge for renewal and they have refused to refund.
4 September 2026
Unprompted review
Great job...thank you Busuu
28 August 2026
Just registered to the premium plus
Just registered to the premium plus. So far so good
3 September 2026
Unprompted review
Access to native speakers
Good layout of lessons, varied exercises and access to community of native speakers
27 August 2026
I think their should be the lessons of. two people conversation on specific topics and we only listen the conversation and also try to understand and will learn from it.
I think their should be the lessons of hearing as well. In which learner listen the conversation of two people. So it'll be good for us .
27 August 2026
THE Best at leaning strategy
I liked the strategy .. it is practical, based on everyday need, from basics to more complex conversations, words to learn are well stepped into the process and I also like it as it well humanized.
26 August 2026
Amazing and easy to navigate
26 August 2026
I had a great experience with Busuu…
I had a great experience with Busuu customer support, especially thanks to Julia. She helped me activate my Premium account and was extremely helpful, kind, and patient throughout the process. She made everything easy and straightforward.
Thank you, Julia, for your excellent assistance! It’s great to receive such friendly and professional support. Highly recommended!
2 September 2026
Unprompted review
I subscribed for premium
I subscribed for premium. Still there was no difference between the free mode and premium version, the same lesson I'm still seeing the same thing. I was trying to simplify it by going premium but it's just same thing. I feel like I've been scammed.
25 August 2026
Sign Up for Premium! It's Worth It! 💯
I had been looking at going Premium with Busuu for a long time. I know
I enjoy learning foreign languages, so I waited until it was 75% off! I signed up and now I'm paid up for a year!
It helps me get thru my 12 hour security shifts and I know it will help me a lot at my next job!
Thanks Busuu! 🥳
25 August 2026
I ask for refund stay don’t get a reply
25 August 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
The lessons are not structured as I…
The lessons are not structured as I have anticipated
They are haphazard
24 August 2026
Reply from Busuu
Hello!
Thank you for sharing this — we're sorry to hear the lesson structure hasn't felt as clear as you'd hoped.
If you'd like to share more details about what you were expecting, our team would be happy to help you find the best path forward via the Help section in the app or on our website.
Busuu Team
Reply from Busuu
Hello!
Thank you for the feedback. We're sorry if our response time didn't meet your expectations on this occasion.
If you still need assistance with anything, please don't hesitate to reach out again via the Help section in the app or on our website — we'll do our best to get back to you promptly.
Busuu Team
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