Anker Reviews 

Via Amazon I ordered a Soundcore 3 speaker. The coating on the speaker was getting loose after a couple of days. VERY BAD QUALITY.

After sending pictures they send me a return label so I could return the device and they would have send me a new one.

However, after delivery to the post office using their return label the package did not arrive at their office. I have proof of shipment.

Now this is not a problem, normally and you can start an investigation with PostNL. But the customer service is so bad at Anker that they do not understand. I have send them my proof multiple times and told them to contact PostNL. They don't.

I am stuck between a customer support agent that is unwilling and does not understand it and an AI agent on the phone that cannot redirect my call.

An example of a malicious product and very bad customer service

The sound on the speaker was okay.

Good products that don’t overheat and actually charge your devices

I had a recurring fault with a 25K 165W power bank, and by the time I contacted Anker in July 2026 it was the third unit showing the same problem. Rather than making me argue the case, the support team asked a few sensible diagnostic questions, confirmed the order and serial number, and arranged a free replacement straight away. They also told me not to bother returning the faulty unit, which saved a lot of hassle.

What impressed me most was the pace and the follow-up. Replies arrived within hours, including at the weekend, and Alex checked in again in early August purely to confirm the replacement was still working properly. As of 3 August 2026 it is working perfectly. That is how a warranty ought to work, and it is the reason I will keep buying Anker.

Could not be a worse company to deal with!! They don't know crap or will they try to find any answers to your questions. They pad the bill on everything they can. Charge you for services then another charge for performing the services.NEVER NEVER use this outfit.

bought their Prime 27,650mAh Power Bank, for £149, and also the charging base for £49. Charged it about 10 times over the next 2 years, then it went dead. Apparently it has a "safety" feature that makes it permanently unusable if it goes completely flat. There are many other people on the internet with the same problem. Contacted Anker, who refused to replace it as it was out of warranty. I pointed out that it is an expensive item, which is clearly flawed, and they offered me a small discount against a future purchase. So now I'm £200 down, as the base is also now useless without that specific power bank. Disappointing customer service.

Great, reliable wireless charger.

I had an approved refund from Anker (Ticket: ANKER-TNM877146914), but the process has exceeded all promised timeframes. After weeks of delay templates and a formal escalation sent last week, I still haven't received the SWIFT MT103 transfer confirmation. Extremely disappointed with the lack of progress.

Order robot vacuum cleaner- 2 weeks and nothing.
E-mail support that can’t find my order even after giving screenshots of the order confirmation

Shit company I will never purchase any of their products again. 737 battery stopped discharging completely. anker said they sold me a defective power bank but since it was a month or 2 out of warranty they said they cant do anything even though admitting to selling me a defective product. Also my anker solix solar pannel lost some functionality after the first 3 uses. Now I have to wiggle all the connecting cables for a half hour to make it finally work. Bad quality. Built to fail horrible customer service slow response times or just straight up ignored. Wouldn't recommend.

Horrible company. This company says they stand behind their products but they really do not. Not only do they not stand by their products they totally lie.
Bought Anker 140 watt fast chargers.
These things are definitely not fast chargers they are total trash. I can go get the cheapest charging block available and get a faster charge from it than this trumpet up piece of crap

Bought a soundcore P20i from Amazon and am loving it, thanks for producing such an excellent product for reasonable price. Bought other Anker products and loved them all, hope you keep up the great trust worthy products.

Anker customer service went above and beyond to ensure our 3 year old Eufy continued working when a charging pad became damaged. Very impressed with their commitment to customer service, and with our hardworking Eufy X10 pro vacuum and mop.

Bad cleaning performance of new Eufy E25 Omni vac robot. Anker customer service offered pick-up of device for testing, but their courier service Naquel is worthless as they haven't arranged any pick-up despite seven WhatsApp messages during 10 days. Anker service just provides platitudes of sorrow in 21 emails exchanged and is not allowing me to drop the device myself to their maintenance facility. For me the vac robot is a failure and waste of money and the Anker customer service is useless on top. Unfortunately, Anker's customer service in Dubai doesn't match the UAE's can-do vision board and caretaking efforts for their citizens. My conclusion is to runaway from any Anker/Eufy products in the future.

I would like to share my very positive experience with Soundcore’s customer service.

After using my Sleep A20 earbuds for some time, the left earbud developed a charging problem. Because I have severe tinnitus and rely on these earbuds at night, this was particularly difficult for me.

The support team, and Zoey in particular, handled my case with great patience, understanding and personal attention. Soundcore sent a replacement in advance, which allowed me to return the defective set afterwards. There was a brief complication with the first replacement, but Soundcore responded professionally and promptly arranged another replacement.

After returning from holiday, I received the new set. I checked it carefully and confirmed that it was genuinely new. I have now used it, and it works perfectly. I am extremely happy with the result.

What impressed me most was Soundcore’s willingness to listen, take responsibility and find a practical solution. The communication and follow-through ultimately restored my confidence in the company.

Thank you very much to Zoey and the entire Soundcore support team for the excellent service. I am happy to give this experience five stars.

Product seems well built, but this weekends camping gestival trip will be the real test. Works at home, but whats the point of having one of these at home?
What has rialed me a little is that the official Anker site wont register my purchase without a 'proper' order number? The online receipt or serial mumbers dont seem to work.
If i have a cause to complain, I hope this entry in trustpilot will help to confirm the day, today, i purchased it and why i didnt register.
UPDATE
Used the Anker power station at the weekends camping trip, Friday to Monday, Great! charged multiple devices and still had over 80% of charge left when we came back. Got a light in the top as well which we didn't need to use. Still slightly put out we couldn't register our buy. At least we still have UK customer purchase laws on our side just in case. Although I don't think we will need to worry. Hence only FOUR stars.

Anker Nano Power Bank, 5,000mAh Wireless Charger, Ultra-Slim, 15W Fast Charging

I am extremely disappointed with this power bank. I bought a 5,000mAh Anker power bank expecting it to provide a reasonable amount of charging for my iPhone 14 Pro, which has a battery capacity of around 3,200mAh.

Instead, it only managed to provide around 20% charge to my phone.

Anker’s customer support explained that a 5,000mAh power bank typically provides only around 2,750–3,250mAh of usable power due to energy losses. However, even based on their own explanation, the real-world performance I experienced was extremely disappointing.

For me, this feels misleading. When a product is advertised as a 5,000mAh power bank, I expect the actual performance to be clearly explained before purchasing, rather than finding out afterwards that the usable capacity can be significantly lower.

I am not looking for a replacement. I simply want potential customers to know what they may actually get from this product.

Very disappointing product and not what I expected from Anker. I would not recommend it.

DON'T BUY FROM THEM. POOR PRODUCT, SERVICE AND ORGANISATION.

They admitted sending an out of date product and no workable solution.

See below:-

"The eufy Video Doorbell C30 was shipped with a relatively old firmware version, and that version is not compatible with the HomeBase Mini. The correct process would have been to first bind the eufy Video Doorbell C30 directly to the router, complete the firmware upgrade, and then rebind it to the HomeBase Mini afterward. In this case, a replacement would not have resolved the issue."

However they don't send you an SD card to help this issue not happen as you can't pair the doorbell to your router unless you have an SD card.

SAVE YOUR MONEY AND TIME! BUY ELSEWHERE !

I bought a Sound Core Anker 2 Portable Bluetooth Speaker, 12W Stereo on 4th August 2026 for use with a Microsoft Window 11 laptop. I have never had so much trouble pairing a new Bluetooth speaker and had to resort to a call with the Microsoft helpdesk to get it working. Less than 3 weeks later, the speaker has again stopped working ( shows connected but no sound). This is the worst budget Bluetooth speaker I have ever purchased and I will never buy this model again. A total waste of money.